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Park Place Motorcars Dallas
Dallas, TX
1,815 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,815 reviews
November 21, 2018
Friendly fast competent Excellent advice and product knowledge Jay’s input on warranties and cost benefits were helpful. Appreciate his assistance syncing and explaining Excellent advice and product knowledge Jay’s input on warranties and cost benefits were helpful. Appreciate his assistance syncing and explaining the car’s electronics More
by GPalma
Employees Worked With
Jay Serio
November 12, 2018
Wonderful Customer Service We had a great experience in leasing another MB with Rola Belew. He was professional and courteous. Rola took us through the process and helped in g We had a great experience in leasing another MB with Rola Belew. He was professional and courteous. Rola took us through the process and helped in getting the new vehicle set up for our use, reviewed the paper work thoroughly and made the experience easy. More
by Tamara
Employees Worked With
Rola' Belew
November 11, 2018
So fortunate to have Craig We left Park Place dealership with our beautiful Mercedes taking about how easy the buying experience was. No pressure and straight forward. Off cour We left Park Place dealership with our beautiful Mercedes taking about how easy the buying experience was. No pressure and straight forward. Off course this was because our salesman Craig Best made it so easy. Craig Best made the experience of buying a car really pleasant. I felt more like he was advicing and guiding me on my behalf. So thank you Craig, I will have to come back for that GTS. More
by Jaime
Employees Worked With
Craig Best
November 03, 2018
Unsatisfactory Customer Service Hello, I’m very disappointed in the Mercedes Benz Service Department on Lemmon Ave in Dallas, TX. I’ve driven a Mercedes since I was 25 years old a Hello, I’m very disappointed in the Mercedes Benz Service Department on Lemmon Ave in Dallas, TX. I’ve driven a Mercedes since I was 25 years old and never have I experienced such disappointing customer service. I took my car to Mercedes Benz because the radio and navigation dash monitor was not working. I told Drew Parker, service adviser, and advised him the day-time running light was out. I told him, it must be a fuse. He calls to tell me, I needed a new battery and an alternator. Well, I just had a brand new battery installed two days before. I had the alternator checked twice and the starter. Both times, I was told your alternator and starter are fine you only needed a battery. So, as previously stated I had a battery installed. I told Drew, I JUST HAD A NEW BATTERY INSTALLED, but he insisted. I ASKED HIM VERBATIM, you are telling me, I need ANOTHER battery and alternator? He said, yes, this is why your dash items are not working. I said, no…check again, it’s a fuse. I don’t need either. He said, no, you need both and the dash items will work. I told him to install my battery and I’d come pick up my car. He said, well it will die out again because you need an alternator. I pick up my car he said, everything else is working. I asked, “Are you sure?” he said, “Yes, I just went in the back and the air was blowing cool.” I asked, “did the navigation dash pop up, he said, yes” They drive my car around, I ask him again, before I walk out. Everything is working, “he said YES.” We both walk out to my car and he said, oh you are right, its not working. Now, keep in mind he just told me “the air was blowing cool.” He then says, let me walk back to the service dept. He comes back and says, oh it because you need an alternator. Then, I notice, my lights not fixed. He said, oh, I’m sorry. I take my car, have an alternator installed, the same problems still exist. I take my car back to Drew, he tells me, “you need an alternator” ABSOLUTELY NOT! I had one installed. Drew: “When?” Me: “As soon as I picked it up from you” Drew: “Well let me give you a call back.” Drew calls me back, you need a “fuse” …. Me: “Oh really?” I told you this from the beginning. Now, he’s telling me I also need a fan and a fan motor. I go to Mercedes speak with a very nice assistant manager on a Saturday. I told him, I’ve been there twice and Drew has failed to get my light replaced, I tell him my long story and he was very helpful and told me he’d get my car fixed, not to worry. Well, once they called and told us we needed the blow fan motor and fan we asked for a manager because we can not keep guessing and fixing things that don’t need to be fixed. I never needed an alternator. The numbers were fine. But, I replaced it. They tell me I needed a battery when the one I had was brand new. And $1600 later, the problem is still not fixed. We came IN PERSON to Mercedes to speak with a manager and waited from 10:45p to 1:15p for no one to come out and address us. The assistant manager told my husband the manager would speak to him, once he finished with the customer he was with. Hours later they tell him he’s in a meeting, only because he inquired about the hours that had passed. We’ve left voicemails, and no one has called back to answer address these issues. I’ve taken off work, he’s taken off work. The issue is still open. I called today and left a message with the service manager, I have not gotten a response. I work in the school system and I can’t keep taking off just to drive down to Mercedes and not have resolution. More
by ChSw2018
Employees Worked With
Robert Morris
November 02, 2018
Extreme Pleasure and Easy Access To Buy at Park Place Dallas At a very stressful time in our lives Brad Sheridan and Eric Johnson have made purchasing the right new Mercedes a pleasure with honest, great explana At a very stressful time in our lives Brad Sheridan and Eric Johnson have made purchasing the right new Mercedes a pleasure with honest, great explanations, demonstrations, and hard work to achieve our particular goals. First class personalized experiences at all times have made us repeat customers for several family generations. More
by A Pleased Customer
Employees Worked With
Brad Sheridan, Eric Johnson
November 02, 2018
Regarding Mr. David Ward Me David Ward is The Excellence that represents Mercedes-Benz on Lemmon Ave, Dallas Texas. Please give him a call!! I have a collection of Smart Cars Me David Ward is The Excellence that represents Mercedes-Benz on Lemmon Ave, Dallas Texas. Please give him a call!! I have a collection of Smart Cars that he chose and only took about 1 day. What an I say "Excellence AT It's BEST. Now I am shopping for a Land Rover and he can do that too!! My SUPERMAN!!! More
by Chill
Employees Worked With
David Ward
October 28, 2018
Great working with Alan at Park Place. Alan worked hard that day and left for home after 6pm. He made my dream happened for I got my dreamed car for my birthday! Thanks Alan! Alan worked hard that day and left for home after 6pm. He made my dream happened for I got my dreamed car for my birthday! Thanks Alan! More
by Always1971714
Employees Worked With
Alan Johnson
October 28, 2018
Bought new GLC 300 M glad that I bought car from you guys . You guys explained detail by detail of cars n it helped me to choose mine . One of the best service . Thank y M glad that I bought car from you guys . You guys explained detail by detail of cars n it helped me to choose mine . One of the best service . Thank you for your all help to choose my best car. More
by patel123
Employees Worked With
Angelos Iosif
October 25, 2018
Easy buying experience Great experience with Brain Johnson and Nedd Ross. They worked hard for my business and were able to locate the exact car I wanted. Brian styed in con Great experience with Brain Johnson and Nedd Ross. They worked hard for my business and were able to locate the exact car I wanted. Brian styed in constant contact from start to finish, and made sure that it was a seamless process. I will definitely buy from him again! More
by steve123
Employees Worked With
Nedd Ross, Brian Johnson
October 17, 2018
Great lease experience Great dealership! I have leased four times with Ned Ross. Always cares about me an my needs. Service department is also tops. Thank you Park Place MB Great dealership! I have leased four times with Ned Ross. Always cares about me an my needs. Service department is also tops. Thank you Park Place MB J Miller More
by 75243Aspen
Employees Worked With
Nedd Ross, Brian Johnson
