Park Place Motorcars Dallas

The sales guys are. very good, but don't even consider going there for service, there isn't any. Ready my complete.Google review, it's unbelievable. The Service departme very good, but don't even consider going there for service, there isn't any. Ready my complete.Google review, it's unbelievable. The Service department is managed through a call center in Atlanta. Totally dysfunctional, work isn't done at all during an appointment, or a reappointment. Nothing at all, zero, nada, fuggedaboudit. There are other.places to get mediocre service, but park Place gives NONE AT.ALL. More

Brent w/ Park place Dallas did a thorough job at making sure my concerns were addressed. He called me over the weekend to provide an update and promised to call me first thing Monday, and POOF! Promise kep sure my concerns were addressed. He called me over the weekend to provide an update and promised to call me first thing Monday, and POOF! Promise kept this Monday morning! He genuinely cares about his job and proud of the brand as I am. Truly Exceptional. Thank You Brent. No one is perfect and we are all human, so I originally was disappointed with a prior service advisor. Not only did he make up for a co worker's incompetency, He made no excuses and took responsibility even though not particular his fault. A leader and someone Id want working at my company. He ensured and secured my faith and continued business with Park Place whereas before I was not. More

I gave a call into the pre-owned sales department on my birthday, 8/28, as I had my eyes on a 2017 G-wagon that had really low mileage for its age. I finally had a brief chance to slip away from the family birthday, 8/28, as I had my eyes on a 2017 G-wagon that had really low mileage for its age. I finally had a brief chance to slip away from the family to see if the older body style G-wagon was something I wanted to get into as I had been targeting the 2019s due to the refresh. During my phone inquiry, I spoke w/ Paul Loring and asked if the vehicle was still available and the operating procedures for an on-site test drive. He shared that the vehicle was still available and that the dealership follows typical masking procedures during the test drive. I informed him that I'm about 30 minutes away and can be there within the hour to check out the car and talk in further detail. Once I reached the dealership, Paul opened up the vehicle and showed me around. I asked him what he needed from me to go for a test drive as I had wanted to see if the SUV was bumpy based on multiple on-line reviews. He then informed me that management had stated that test drives were not allowed on the vehicle unless we sat down and talked over the numbers. I then mentioned to him that I wouldn't mind sitting as a passenger if he needed to be the one to drive as I'm just trying assess the comfort level of the vehicle before I talk numbers on a $130k used SUV. He walked into the store to talk to the manager and came back and informed me that unfortunately it was still a no go. The dealership wanted to keep the miles low on the SUV and minimize the amount of "joy riding". I stayed professional throughout the entire engagement. I was EXTREMELY disappointed. As I found time during my birthday to step away, Paul mentioned that I could test drive the car over the phone, I had driven 30 minutes to drive the car and been monitoring the G-wagon sales for the last month. I've purchased multiple vehicles new and used w/ varying MSRPs (some even from Park Place) and have never experienced this level of discrimination. I found it appalling that a 4.5 year old pre-owned car w/ 20k miles (even if in high demand) required landing on the numbers before I could personally test drive or be driven in the vehicle. Due to this experience, I will no longer do business at Park Place and have already begun sharing my astonishing experience w/ several friends who are avid "vehicle" guys like myself. It would behoove them to remember in this day and age w/ multiple purchasing opportunities for qualified buyers that - "People never forget how you make them feel." More

I was also a victim of the old bait and switch by this dealership. Tried to buy a new Sprinter Van. Initially told we could order one with our specifications for a November delivery. We provided our build dealership. Tried to buy a new Sprinter Van. Initially told we could order one with our specifications for a November delivery. We provided our build sheet to the salesman and was told we had to put up a non refundable deposit to secure the Van. A non refundable deposit prior to agreeing on a price or having anything in writing? Salesman told us he could not give us a price or an agreement until we put up the deposit. After a week of going back and forth he finally informed us that if we wanted the November allocation we had to build it with options we didn’t want at a significantly higher cost. Tried to sell us the higher cost vehicle after having our build sheet for over a week. As an alternative we were told he would put us on a wait list for the January allocations which would be delivered in June of next year and there was no assurance we would get one of those. Our sales persons name is Mark Hayden and my name is Joe A. I have all this in writing via emails and text. More

Save yourself at least 15 headaches and avoid Park Place Mercedes on Lemmon in Dallas. I have taken my car for service there at least 4 times and every single time has been frustrating. My last visit in Au Mercedes on Lemmon in Dallas. I have taken my car for service there at least 4 times and every single time has been frustrating. My last visit in August of 2021 was the worst. I can't begin to list the lies, miscommunications, waiting times, more lies, disconnects from phone calls...all for a routine maintenance visit. What i was originally told was 1.5 hour service turned into being without a car for 27 hours. They may tell you have a loaner reserved when you book your appointment, but do not count on that. You will be stuck in several different lines before you can get out of there. You may get treated well if you're buying a car and spending big money, but once you go for maintenance, you are nobody to them. More