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Park Place Motorcars Dallas
Dallas, TX
1,825 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 18, 2023
I purchased a 2022 MB e-class on May 24th. I still do not have a license plate, as apparently "they misplaced it". I have called many times and get shuffled to different voicemail boxes, for I still do not have a license plate, as apparently "they misplaced it". I have called many times and get shuffled to different voicemail boxes, for which no one returns my call. I have been back to the dealership four times to inquire and as of 8/18, I still do not have a license plate. It is the worst car buying experience I have ever had. I suggest going to Sewell, wonderful people and customer service is top-notch. More
by jamiethomas38
Employees Worked With
Scott Shaw
June 24, 2023
Great Sales. Horrible Service. Little to no communication. Took 4 days to hear back after having the car towed there for an obvious radiator leak. Before that, Horrible Service. Little to no communication. Took 4 days to hear back after having the car towed there for an obvious radiator leak. Before that, took it in for car not starting and again. 4 DAYS to hear back, numerous messages. Had to page a manager to get an answer. Not ever going there again. More
by woolyb
Employees Worked With
Long Fan
May 28, 2023
Sales and service are both excellent here. Shout out to Erik Bohdan, for a great experience purchasing my 2023 SL55! I’ve been working with Todd Wehba in service for many years, and his except Shout out to Erik Bohdan, for a great experience purchasing my 2023 SL55! I’ve been working with Todd Wehba in service for many years, and his exceptional approach to taking care of his clients never wavers. More
by Mortgagemaster
Employees Worked With
Todd Wehba in service also merits a 5 star rating , Erik Bohdan
May 08, 2023
I had an emergency a few Saturdays ago and needed a tire. I called twice trying to see if they had the tire in stock and got transferred around each time. When I finally reached someone, they couldn't look i I called twice trying to see if they had the tire in stock and got transferred around each time. When I finally reached someone, they couldn't look it up by the VIN and the car was not with me so that I could see the tire. When I finally called back with the tire size, I was transferred around yet again. Each person I spoke with except the person in parts was extremely rude. Definitely not expected nor tolerated from a dealership of this caliber. Once I reached the dealership, the young men out front spent more time laughing and talking than they did assisting customers. The only saving grace was the service advisor Chris. He was very helpful and vigilant. More
by alycerjohnson
Employees Worked With
Chris
November 29, 2022
I purchased a new 2022 E350 from Park Place and at 2700 miles the air conditioner went out overnight. Still had dealer tags on the car and no air. After a week I was told that it was road debris that went miles the air conditioner went out overnight. Still had dealer tags on the car and no air. After a week I was told that it was road debris that went through my grill and damaged the condenser. Absolutely no damage to the grill at all but a missle of a pebble was their answer to the damage and it would not be covered under warranty. Now it gets interesting, first quote was $2700 for the repair. I said I’ll be back in touch, called another shop and the part was $800 and they could do it for $1800. Called Park Place service and miraculously they could now perform the same repair for $1700. At first I was told this repair was not covered under warranty, I agreed to the $1700, then upon pickup of my vehicle the service advisor now said it was partially covered under warranty so it came down to $1340. So owners beware! A $2700 repair went to $1340 with a quote from another shop. Unless you have a full warranty repair I suggest you look elsewhere for service, these guys prey on the people they feel they can manipulate! More
by Jack B
Employees Worked With
Oscar Melgar
November 29, 2022
Park Place Motorcars Mercedes-Benz offers a highly skilled staff and top notch customer service orientation. Tony Nguyen is the BEST salesman. Tony is attentive, pays attention to the details, and has skilled staff and top notch customer service orientation. Tony Nguyen is the BEST salesman. Tony is attentive, pays attention to the details, and has always followed through on anything discussed. He is a master at communication and works hard to make sure all goes well and smooth. He was able to get me exactly what I wanted and kept me up to date regularly while I waited for my vehicle. He also helped me to get the cheapest financing rate and even beat all of the new car auto loan rate from credit unions around the country. I highly recommend Park Place Mercedes with Tony Nguyen. You won't be disappointed!!! Hand on one of the first 2023 Mercedes GLE 350✅✅✅ More
by Thang Tran
Employees Worked With
Tony Nguyen
September 23, 2022
Mr.Loring was extremely professional - truly cared about me and my wife's needs, Refreshing to have someone that personable. I will recommend him to my friends and business associates.. me and my wife's needs, Refreshing to have someone that personable. I will recommend him to my friends and business associates.. More
by Jon Montgomery
Employees Worked With
Paul Loring
May 23, 2022
The sales guys are. very good, but don't even consider going there for service, there isn't any. Ready my complete.Google review, it's unbelievable. The Service departme very good, but don't even consider going there for service, there isn't any. Ready my complete.Google review, it's unbelievable. The Service department is managed through a call center in Atlanta. Totally dysfunctional, work isn't done at all during an appointment, or a reappointment. Nothing at all, zero, nada, fuggedaboudit. There are other.places to get mediocre service, but park Place gives NONE AT.ALL. More
by Markrob
Employees Worked With
Jordan Perez
February 17, 2022
Brent w/ Park place Dallas did a thorough job at making sure my concerns were addressed. He called me over the weekend to provide an update and promised to call me first thing Monday, and POOF! Promise kep sure my concerns were addressed. He called me over the weekend to provide an update and promised to call me first thing Monday, and POOF! Promise kept this Monday morning! He genuinely cares about his job and proud of the brand as I am. Truly Exceptional. Thank You Brent. No one is perfect and we are all human, so I originally was disappointed with a prior service advisor. Not only did he make up for a co worker's incompetency, He made no excuses and took responsibility even though not particular his fault. A leader and someone Id want working at my company. He ensured and secured my faith and continued business with Park Place whereas before I was not. More
by Ray
Employees Worked With
Brent.
