Park Place Motorcars Dallas

Todd Wehbe was excellent to work with. He was very helpful and explained everything in detail. He was very helpful and explained everything in detail. More

Jose Hernandez in the Service Department provided exceptional service throughout my entire car repair experience. I'm extremely pleased and would recommend this dealership to anyone looking to purcha exceptional service throughout my entire car repair experience. I'm extremely pleased and would recommend this dealership to anyone looking to purchase their first vehicle or field vehicle maintenance. More

I was loyal customer to this dealer for the past 20 years. Today i have lost confidence with this dealer.i asked to change the oil and filter with re setting the odometer they refused to do this. I w years. Today i have lost confidence with this dealer.i asked to change the oil and filter with re setting the odometer they refused to do this. I waited 20 minutes at the drop off area before someone came to help. Of course I had an appointment. I will never return to this dealer again. I have 2 mercedes care to service More

Tony N was so kind and knowledgeable he really helped me and my sister he has to be the hardest working sales person I know! Honest never lied to me about anything and my sister he has to be the hardest working sales person I know! Honest never lied to me about anything More

Terrible experience all around. I took my car in because there were some AC issues. After I received the invoice the repair cost was over $7000. I emailed the Asst service manager t I took my car in because there were some AC issues. After I received the invoice the repair cost was over $7000. I emailed the Asst service manager to let him know that it would make more sense to purchase a new vehicle rather than doing the repair and to just please perform an Evac and recharge, which is service offered by Mercedes, at my request until we find a suitable replacement. And I was rudely told the technician won’t do it and to “just come get my car,” After paying nearly $500 for a “diagnostic fee.” I offered to sign a release saying that I just wanted Freon put back in. They aren’t driving the car which made little sense to me. I didn’t appreciate the condescending tone I received from this employee and will absolutely be notifying this dealers leadership team of my poor experience with this individual. Out $500 and no actual work done to my car. I would never recommend this dealership to have your car worked on. 0/5 stars for customer service More

I dropped my vehicle off 6/11/2024 I didn’t get my car back until 7:10-2024 my service advisor was Mike he did not communicate with me concerning the vehicle and after a month he told me he couldn’t get t back until 7:10-2024 my service advisor was Mike he did not communicate with me concerning the vehicle and after a month he told me he couldn’t get the light to come back on.. I got tired of his none communication I picked my car up he still charged me $245.00 for diagnostics. The like of communication and service was horrible. I pick my car up drove to service station turn key off my car wouldn’t start, left Mike a distress message, he has not returned my call as of 8/21/2024.. the only communication he left was text message during time one in shop. Horrible Service!! And I am requesting a refund. More

Great customer-first experience at Park Place Mercedes with Erik (sales) and Stephen (service)! Erik always makes my purchase experience smooth and seamless. He takes the time to understand my needs and p with Erik (sales) and Stephen (service)! Erik always makes my purchase experience smooth and seamless. He takes the time to understand my needs and preferences with a personalized attention to detail and responsiveness. Stephen in the service department operates the same way. He is friendly, responsive, takes the time to accommodate to my schedule, and explains the information fully. I love the elevated service at Park Place! More

Professional thoughtful and true caring for the brand and the customer. A pleasure to take the car in and leave with confidence the customer. A pleasure to take the car in and leave with confidence More

Absolutely Amazing Service! CJ (the Best Service Mgr), Billy (Customer Service at its FINEST) and Walter in Service are the definition of Teamwork. 5-Stars from Sabrina!! I am CJ (the Best Service Mgr), Billy (Customer Service at its FINEST) and Walter in Service are the definition of Teamwork. 5-Stars from Sabrina!! I am beyond happy with the Service from Park Place Staff. I will continue to make Park Place on Lemmon my One Stop shop. Oh, one more thing...Kortina you will be truly missed at this location. Thanks, Park Place! More

My experience with Park Place Mercedes dealership was nothing short of disappointing. I had to call them several times spoke with Bethany , jose and another advisor to get updates on the status of my veh nothing short of disappointing. I had to call them several times spoke with Bethany , jose and another advisor to get updates on the status of my vehicle, Bethany said if I wanted immediate answers I needed to come up to dealership and wait, hope was helpful but still no update. I spoke with the manager and he was not solution driven on my vehicle. It's baffling that a dealership of this caliber lacks intuitive service to assist with a loaner car, even after I spoke to the manager. The real frustration began when I inquired about the damage to my car. The technician's information was about as clear as mud, and the service manager seemed put out by my legitimate questions. Initially, I was quoted $1,300 for the repairs, but after the service, the bill suddenly ballooned to a staggering $9,000 with a recommendation of I could not drive it due to additional repair’s needed. This sort of ambiguity and lack of transparency is completely unacceptable. All in all, my experience with Park Place Mercedes left me thoroughly disappointed and questioning their commitment to quality service and customer satisfaction. I wouldn't recommend this dealership to anyone looking for a hassle-free, honest, and accommodating experience. They did not live up to their mission statement presented : At Park Place, we're driven by the world's finest automotive brands. And since our founding in 1986, we've dedicated ourselves to delivering the dealership excellence they deserve. That's why we provide the highest level of client service, custom-fit to you. Going beyond just selling cars to cultivating real relationships. Building trust and understanding your needs. And creating extraordinary ownership experiences for thousands of loyal clients. That's what makes us Experts in Excellence. More