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Park Place Motorcars Dallas - Service Center

Dallas, TX

2.7
38 Lifetime Reviews Review Dealership

38 Reviews of Park Place Motorcars Dallas - Service Center

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October 19, 2020

"Worst experience ever! Took my car in for the 70,000..."

- dawnesposito24

Worst experience ever! Took my car in for the 70,000 check-up (Flex B). First my service rep had incorrect paperwork saying I was coming in for an oil change. I corrected him. I was told my car would be ready the next day at 9am. I called at 9 to see what was going on. Then I was told 2:30 pm. Starting at 3pm I left a voicemail and 2 texts to see what was going on. At 4pm they said it would be done at 5 pm. Then I couldn't get my invoice emailed to me. Was charged $400 for transmission fluid and filter service, which I did not ask for. They said they would only do that work if the customer requests it. I always do oil change and transmission someplace other than the dealer. On top of all of that, they washed my car and I could barely see out of the windshield because it was so smeared. Their solution was to give me $205 off my next visit and a platinum car wash. By far the worst customer service I have ever experienced.

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Recommend Dealer
No
Employees Worked With
Donte
Oct 22, 2020 -

Park Place Motorcars Dallas responded

Good afternoon! I'm so sorry for this inconvenience you encountered and appreciate you sharing your feedback with us. I have reached out to our Service Manager, Sina, and it sounds like you were able to resolve this together and come to a mutual agreement. If there's anything else I can do for you at this time, let me know! Thank you!

Oct 26, 2020 -

dawnesposito24 responded

Park Place Motorcars came through and reimbursed me for the transmission service and still offered a discount on my next service. That's the kind of service I am used to from this dealership. Thank you!

July 30, 2020

"New to me GL350 B1 Service.."

- tvarden

Took my new to me 2015 GL350 3.0L Diesel in for service and check up before I take my family on a 2000 mile road trip.. I let Assistant Service Manager Michael Hayes know my concerns with my new vehicle and my intended use of road tripping with it and he insured me he would have it completely checked out before our adventure. He contacted me the next morning with a few concurs, Brake Fluid flush, Broken Dip Stick, Ram Air intake hose (all of these I was expecting and ready to approve for fix) Then he added BlueDef (150.00) Tires (1400.00) and Alignment (250.00) I knew it needed tires, but found them online for 750.00, Def 24.00 at Costco and the alignment I will find out after the new tires. I told him so and he did not disagree or try to change my mind.. I was shocked, no pushy service guy. Picked up vehicle and it was cleaned and ready to go... New Tires and Alignment this week and we are good to go.

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Recommend Dealer
Yes
Employees Worked With
Michael Hayes
July 11, 2020

"Diesel E350 has never been the same since I had it serviced!"

- hjaquez

I took my vehicle for service at the Park Place Mercedes dealership on Lemmon Ave in Dallas, TX. Initially I took it to the dealership because my AC wouldn't turn on, was hearing some odd squeaking in the suspension, and because Firestone identified that we had an oil leak at the oil pan. A few days later the dealership called and stated the car was ready for pick up. When I picked up the car the first time, as soon as I drove off of the lot the check engine light came on. I turned right back into the service department and had to leave it there a second time. The dealership analyzed the check engine light and stated that we needed to replace the timing chain. Timing chain was replaced! The dealership called a stated that the car was ready. I went and picked up my vehicle and everything seemed fine.... UNTIL we got home. The next morning I walk up to my vehicle and I see an oil spot. I thought, MAYBE, this spot was from my son's car so I put a cardboard underneath to confirm if the car was leaking. IT WAS. I called the dealership and they sent someone to pick up the vehicle. Dealership contacted later and stated that they found a leak at the Turbo charger outlet tube connection. The seal was replaced and dealership called me to let me know my car was ready. I picked up my vehicle for a 3rd time. All seems good for now. I get to the on ramp for the Dallas North Tollway (less than 2 miles from dealership), I accelerate and the car doesn't accelerate. If anything it bogged down the more I pressed on the gas pedal!!! Oh did I mention I had my family in the car at this time!! The car would not go passed 40 MPH and I am now on the tollway!! I drove the car back to the dealership (VERY SLOWLY) and left it again. Before I left I spoke with the service manager (Mike) and expressed my dissatisfaction with the service at this time. He stated he would make sure it is handled. I get a call from the dealership and they state my car is ready. They state that the seal was incorrectly installed and that the car is good to go. I pick up the vehicle and drive off of the lot. It all seems good when accelerating at lower speeds. Then I pick up speed after a complete stop and I feel a jerk in my car as I get into 2nd gear and sometimes feel it when it hit 3rd gear. I hoped that this issue would self heal so I took it home and drove it for a few days. The jerking never stopped. So guess what??? I took the vehicle back to the service department. This time the dealership recommends an overdue transmission flush! Yeah right!! I am not leaving my car there again. I declined that service. I instead took the vehicle to a 3rd party European shop to get the Transmission flushed. Can you guess the result??? The car still jerks. Mercedes was going to charge me over $500 to flush my transmission for a wild guess to the solution. At the present time my car is STILL jerking!!!! It is very frustrating because I didn't take it in this way. What is more frustrating is that the service department states that they test drove the car every single time. I don't believe that one bit. I found these issues immediately within a mile from the dealership!!! I took the car into the dealership on Dec 19, 2019 and on April 21, 2020 is when I gave up. I have this darn jerk that I am trying to get used to every single day and I have yet to be able to ignore it. I would NOT recommend taking your car there. On another note our service representative Kortina Chandler provided us the best customer service. If it wasn't for her I would've reacted in a very irate manner as a result of this experience. She did everything she could to keep us happy. Unfortunately we are not happy and very disappointed. We hold Mercedes to a very high standard and they fell very short this time.

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Recommend Dealer
No
Employees Worked With
Kortina Chandler and Mike G
Jul 22, 2020 -

Park Place Motorcars Dallas responded

Hi, Hector! I am sincerely sorry for the repeated concerns you experienced and we completely understand the frustration and again, apologize as it's never our intention to inconvenience our clients. That being said, I am glad that at the very least, Kortina provided exemplary customer service to you during this frustrating time. I do hope that we can work with you to resolve your concern one and for all, and earn your trust back in the months to come if given the opportunity. Please feel free to reach out to Kortina directly should have any questions or would like any further follow-up. Thank you for sharing your experience, and we hope you have a wonderful rest of your week!

May 22, 2020

"Exceptional is the word to use for Park Place Mercedes...."

- Beverleyphillips770

Exceptional is the word to use for Park Place Mercedes. I was very impressed with Ms. Vanderpool. I have always received excellent service at that location. The staff is exceptional, pleasant and extend the utmost customer care. I am very thankful to Ms Vanderpool for helping me a new car.

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Recommend Dealer
Yes
Employees Worked With
Josh Woods takes great care of me. I appreciate him. , Sydney Vanderpool
April 23, 2020

"Great customer service!From the beginning, Andrew has..."

- liliO

Great customer service! From the beginning, Andrew has been very helpful and friendly. Went back today to get my vehicle serviced and he was just as helpful as the first time! Will definitely recommend him to all my family and friends!

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Yes
Employees Worked With
March 11, 2020

"Quoted one price for a replacement key for specific VIN..."

- Jerome

Quoted one price for a replacement key for specific VIN (fob/blade/programming) on the phone and then called AFTER I had dropped off the car telling me it would cost 30% more than quoted. When I asked why the difference they said they didn't know. A failed Customer Experience on two levels. but they don't care.

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No
Employees Worked With
Ray Covington
February 26, 2020

"Worst Ever, Every time I take my car in for an oil change..."

- tfouche

Worst Ever, Every time I take my car in for an oil change or minor repair, when I leave, something else is wrong, Worst Ever

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Recommend Dealer
No
Employees Worked With
February 25, 2020

"Always Have Great Service"

- Italianatheart

I've had my car there for regular maintenance twice since purchasing it and have always found the service exceeds my expectations. The entire process runs smoothly from start to finish and my car is always ready when promised.

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Yes
Employees Worked With
Todd Wehba
November 13, 2019

"Worst dealership Ever. They mis represent, they hid fact..."

- gary

Worst dealership Ever. They mis represent, they hid fact about their cars. Their manager Joel Moss could care less about any issues . Do not buy

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No
Employees Worked With
Nov 15, 2019 -

Park Place Motorcars Dallas responded

Hello! Thank you for sharing your feedback, and I apologize if we fell short during your experience with us. Should you need anything in the future, I do encourage you to reach out to our managers directly so that they can hear your concerns and assist. Have a great weekend!

September 19, 2019

"Appointment"

- jb

Showed up this morning for my APPOINTMENT to have car serviced. There were no cars. I didn't consider this to be my problem as they should've found a car and honored the time slot. No phone call or heads up, nothing. I guess they assumed I would believe them when they said it would only be 30 minutes. Why should I believe you. What in the world is the point of taking the time to make an appointment? Hey Park Place please go across the street and take note from the Sewell customer service handbook. They know their stuff. This was not the first incident just the most ridiculous and absurd.

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No
Employees Worked With
Name not listed
Oct 29, 2019 -

Park Place Motorcars Dallas responded

Hello! I'm sorry to hear about this, but I appreciate you sharing your feedback. We value your time, both in making the appointment and at our dealership, so I am sincerely sorry that we did not show that during your last experience. I'll work with our team to ensure any gaps in communication for loaner car vehicle reservations are addressed. I hope we can earn your trust back if given the chance!

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