Park Place Motorcars Fort Worth

Welcome to the MB Family Great experience!! What a wonderful team at Park Place Fort Worth, this location off Bryant Irvin Road is Bar None! I have been to many dealers (over Great experience!! What a wonderful team at Park Place Fort Worth, this location off Bryant Irvin Road is Bar None! I have been to many dealers (over many months) searching for my replacement vehicle after a nasty fender bender while in traffic on HWY 35. Matt Gadway took great care of me from the get go. After submitting a request for quote online Matt was on the phone within minutes able to answer all of my questions, set an appointment and took the time to thoroughly go through all the characteristics of Mercedes Benz lifestyle . My family and I felt like part of the MB family as soon as we walked in to meet Matt for our appointment, offering wonderful selection of beverages and snacks in the lounge to showing us around to familiarize us with all MB had to offer. Needless to stay we where so grateful of the wonderful customer service we signed and within hours driving a new C300 in crisp white (What a Dream! I thought) Matt and his finance team Malter really fought for me and made my dreams come true. Sooner than I thought I was driving home with my Fiancee in a brand New Benz! Shortly after my purchase Matt was eager to see just how much I was enjoying the smooth ride of my new Benz with a brief call welcoming me to the MB family officially also asking if I had any questions or if he could help in any way (Very Cool!) Overall could not ask for a better relationship and customer service with Matt and Walter. Great Job 10 of 10!! Highly recommend these two gentlemen if looking for your new Mercedes Benz! Merry Christmas, Paul M. Peraino More

Top shelf customers service for a type shelf product We have been to Park Place Ft Worth for service on our GLK but this was our first buying experience here. They did not disappoint. We had a particular We have been to Park Place Ft Worth for service on our GLK but this was our first buying experience here. They did not disappoint. We had a particular CPO vehicle in mind and Darrin was the consummate sakes professional. From test drive to signing the papers, our experience was first class. We highly recommend Park Place and Darrin Cline for your luxury car needs. More

Great Car Biying Experience Park Place and Jonathan made this the best car buying experience I've ever had. I am on the road a lot and Jonathan worked around my schedule. He ma Park Place and Jonathan made this the best car buying experience I've ever had. I am on the road a lot and Jonathan worked around my schedule. He made it simple by having the car I was interested in waiting for me to look at, sent all the paperwork via email and answered every question quickly. I literally drove my old car in, signed the waiting paperwork and drove my new car out. Thank you. More

The best! I can't begin to tell you how great Emmanuel was with helping me purchase my first Benz! Due to my schedule we done everything we could over the phone I can't begin to tell you how great Emmanuel was with helping me purchase my first Benz! Due to my schedule we done everything we could over the phone and email. The service I received was the best ever, he went above and beyond to educate me on the car, get me the best pricing, and even brought the car to my job!!! I will def recommend my friends and family to purchase with him!!! More

Excellent Experience! My experience with this dealership and Jonathan while buying the car was excellent. I made an early morning appointment and Jonathan was ready with th My experience with this dealership and Jonathan while buying the car was excellent. I made an early morning appointment and Jonathan was ready with the car and everything to test drive. He was very nice and polite, as well as knowledgeable about the vehicle. I also didn't feel at all pressured during the buying process! He seemed interested in keeping me within my budget, and didn't push me to spend more than I had to spend. That was probably the least amount of time I've ever had to spend at a car dealership. Also, I purchased a certified pre-owned vehicle and it was in great condition! The car basically looked brand new. I was very impressed with the service I received and will definitely come back for future purchases. More

The most horrible experience ever in my life! I had the worst and the most horrible experience at the park place bodywerks Fort Worth, TX. I've dropped my car for repair rear wheel and bumper a I had the worst and the most horrible experience at the park place bodywerks Fort Worth, TX. I've dropped my car for repair rear wheel and bumper at the park place bodywerks on Oct. 10th, and picked it up on Dec 6th. However, when I picked it up, there was a huge crack on the front windshield, about 10 inches long. I was so absurd and frustrated that I asked Chris Behney(one of the body shop estimator) what happened to my windshield, but he said, he doesn't know anything about the crack, so I said, I want to see the pictures taken when I dropped my car. Initially, He showed me the pictures taken on Oct. 18th(which is 8 days later, after he found the crack) and he lied to me the photos were taken on the day when I dropped the car and cheated on me that the crack was already there. As I zoomed in and looked at the details of the picture, I found out that the picture was taken 8 days later. I was so angry and upset that I was scorned by them(Body Shop Manager David Norris, and Estimator Chris Behney) and I started to raise up my voice and yell at them why did you guys lied and cheated on the date of pictures. I kept asking them to show me the pictures when I dropped my car, but they hid the pictures and could not release any pictures because they have the copyright of the pictures. I suddenly realized that they were cheating, and hiding something, so I asked the Body Shop Manager David Norris to e-mail me the pictures taken on Oct 10th(when I dropped my car), but they he said "NO" and he threatened to call the police if I did not leave their office immediately. I was so angry and absurd, so I called the 911, and ask them I need help to get my pictures since they hid something and didn't release any of the pictures because of the copyright. After I called the 911, they finally sent me the pictures of my car when I dropped there, and the picture clearly showed there was no crack When I dropped my car, and after 8 days, after the windshield was broken, they took pictures of the windshield again. Of course, even after eight days when they found out the crack, they did not even mention anything about the crack until I picked it up. Anyway, after I called Mercedes USA customer center, and Park Place Mercedes dealerships, I got a phone call from the supervisor there. He said, they can change the windshield but I have to pay for the glass. Why I need to pay for the glass since it happened there? does that make sense? The price of glass is not a problem. I'm so angry at the fact that they were trying to hide something, threatened me, lied and cheated on the date of pictures. Also, their attitude toward me is completely wrong, and I do not understand why should the owner of their car be treated like this? Now, I'm trying to prepare a lawsuit, and I just hope that there are no more victims ever again. If you drop your car there, you could be a victim like me. Judgment is yours. More