Park Place Motorcars Fort Worth

They believe in customer service making a visit worth it Timing is everything when you want a specific car. We knew we wanted to lease a 2014 Smart EV Coupe. Made an inquiry about 2 weeks before they were Timing is everything when you want a specific car. We knew we wanted to lease a 2014 Smart EV Coupe. Made an inquiry about 2 weeks before they were available. We declined the offer to get on a waiting list. After driving or seeing other available choices in electric cars, we narrowed it down and looked at the numbers. My goal was to beat the national lease deal. When we contacted them again, the electric Smartcars had just arrived. The dealership didn't have color combo available that we liked, so they did a panel swap. They made the lease numbers better than the listed national deal. Had a hiccup in finance, but they made it right. Certainly will be visiting them again down the line when MB gets more electric car choices. More

Great Service We would like to say this was the second Smart we purchased from this dealership. We are very Happy with the service and the honest people who work th We would like to say this was the second Smart we purchased from this dealership. We are very Happy with the service and the honest people who work there. We are looking forward to working with them more in the future...:-) More

Once again a fantastic car sales experience We have leased or purchased several cars from Park Place Motors in Fort Worth over several years. Jason Camacho is one of the reasons we keep going b We have leased or purchased several cars from Park Place Motors in Fort Worth over several years. Jason Camacho is one of the reasons we keep going back. He is curteous and knowledgeable about the different cars, the performance data, and the options. We get to test drive cars that meet our option requirements, and Jason can search the country for the exact car we desire to have it delivered. There is no hard sell (with Mercedes quality you don't need that) and no passing from person to person to finagle a price or deal. Jason works with you one on one, helps select options to fit the price you want if needed, and gives you the price and final details all at once. The only other stop is with the financial officer to sign the appropriate papers. This time it took all of five minutes. Jason is accommodating with hours and time, keeps in touch by email or phone, and makes sure the car and any software options are all functional a few days after you drive off. He remains in contact by email throughout the year and can be called upon for any problems or issues you might have. He is not just your sales person; he is your representative to the company. The service at Park Place is exceptional. The people setting up appointments can estimate the time for service, and let you know what days are less busy. It's easy to drive in, drop the car off, take a loaner car to run errands and return when the car is finished being serviced. The waiting room is comfortable, spacious, has refreshments if you are waiting, and wifi for those of us who need to work while we wait. If there are any problems with service or sales the managers address the issue immediately and fix it to your satisfaction. We have had opportunities to go elsewhere to buy Mercedes but with Jason and Park Place we have no desire to go elsewhere. More

Amazing experience!!!! Jonathan was great! I arrived doubting the possibility of owning one of these vehicles. I thought I would be leaving the dealership with just a coup Jonathan was great! I arrived doubting the possibility of owning one of these vehicles. I thought I would be leaving the dealership with just a couple of brochures but ended up leaving the proud owner of a NEW Mercedes-Benz! Both Jonathan and Andrei were amazing at facilitating the buying process. Andrei did everything possible on the financial side and explaining all the paperwork that can be very confusing. In my opinion these guys make a great addition to the Park Place team, keep up the good work guys!! I am very thankful for everything y'all did. More

Awesome! My name is Yolanda and I live in Crandall, which is over an hour drive to Fort Worth. Furthermore, my husband and I were not planning to purchase a ve My name is Yolanda and I live in Crandall, which is over an hour drive to Fort Worth. Furthermore, my husband and I were not planning to purchase a vehicle at this time, but a series of events and considering the mileage and current value of our vehicle lead us into looking for options. My husband found this particular MB C250 with the perfect amount of miles and year; went to FW dealer on May 2nd and I came out driving my new car!!! The customer service and process of getting my MB was amazing....from the sales consultant to financing and adding a Platinum warranty...overall they get a 10++++! The trip was all worth it! Thanks Park Place Fort Worth!!! More

Great car buying experience! Worth the drive!! We found the car online through MBUSA CPO inventory and inquired to the dealership. Was given a good price for my trade and their ca Worth the drive!! We found the car online through MBUSA CPO inventory and inquired to the dealership. Was given a good price for my trade and their car was priced very fair. Done deal before we ever even left Oklahoma...easiest car buying experience ever. Plan to take the car to the dealership for all service, trusting we will have continued good experiences with Park Place. More

Good Customer Service My experience with Park Place was great, Jonathan Collins, Was knowledgeable and worked with me from the first phone call until the signing of contra My experience with Park Place was great, Jonathan Collins, Was knowledgeable and worked with me from the first phone call until the signing of contract and beyond. I have had to call on him many times since I drove off your lot with my new MERCEDES-BENZ. there is so many buttons I will never learn it all. I thank Jonathan for his guidance. He has made me feel comfortable calling on him. Thank You Jonathan. MS Wanda Mosley More

2011 E350 Yang purchase I had the best experience of all auto purchases. Chris was very thorough and provided exceptional world class service. Even after the purchase, he fol I had the best experience of all auto purchases. Chris was very thorough and provided exceptional world class service. Even after the purchase, he followed up to make sure everything was still satisfactory. His dedication to customer service is appreciated and I 100% recommend him to all! More

Never buy a Mercedes Benz I bought a brand new 250C..this car has been in the shop starting in November 2013 and every month since for a loud squealing noise! The deal shop can I bought a brand new 250C..this car has been in the shop starting in November 2013 and every month since for a loud squealing noise! The deal shop can't seem to fix the noise and they are not standing behind the car or their service.they keep telling me just to bring the car back when it makes the squealing noise again! More

Andrew is the best! I have never experienced the warm hospitality and excellent service when purchasing a car as I did with Andrew. His attention to detail and listening I have never experienced the warm hospitality and excellent service when purchasing a car as I did with Andrew. His attention to detail and listening to what I was looking for went above and beyond my expectations. I'm telling everyone to go to Park Place Motors in Fort Worth and be sure to ask for Andrew Fortin. He made my car-buying experience the best ever! More