Park Place Motorcars Fort Worth

My car was serviced quickly and efficiently. The employees are always helpful and respectful. I was comfortable to leave it with them due to their ongoing remlodeling. I am sure it's a big c The employees are always helpful and respectful. I was comfortable to leave it with them due to their ongoing remlodeling. I am sure it's a big confusing. This is over 15 words. More

Jason Barron is the best advisor one can have. We would definitely recommend anyone who needs service to work with him. I know him for Over 3 years and always found him to be professional and kin We would definitely recommend anyone who needs service to work with him. I know him for Over 3 years and always found him to be professional and kind. Ten stars for Jason Barron. More

HORRIBLE experience with this dealership’s service people!!! Jason Marron, a service writer, checked in my 2006 SL500 for general service and maintenance on June 12, 2023. After having my car for seve people!!! Jason Marron, a service writer, checked in my 2006 SL500 for general service and maintenance on June 12, 2023. After having my car for several days, not only did they try and upsell me with six supposedly needed repairs to the tune of almost $8600 (ALMOST as much as the car is worth), they damaged my radio/navigation screen, then I was told by Ernesto Rodriquez Diaz, another service writer, that it was in that condition when I left it there. I guarantee there was NOTHING wrong with it because I used the radio/nav screen on the way to their service center so I know it was in good condition before I got there. It was obvious that their wash and make-ready people pressed on it while cleaning it so hard that it damaged the pixels. The swipes and pressure marks are still visible on the screen, along with a greasy film of whatever cleaning medium they used. They continued to deny responsibility for the damage saying again that this was the way it was when I left it with them. Also, they did not fix the “squeaks and rattles” (in fact made them worse) and did offer to refund me that charge but would not pay the cost of replacing the radio/nav screen, which online I found to be about $300. I would definitely steer clear of this service center and find a good local independent shop. I’m sure there are plenty in the Dallas/Fort Worth area that are reputable, would appreciate your business, and treat you with more respect and fairness than I was at Park Place Motorcars. I will never do business with them again. EVER. More

Well my experience with Park Place was awful. I was having suspension problems so I drove from Abilene to drop off my car. They had it for a week and half and told me they did not know what was wrong w having suspension problems so I drove from Abilene to drop off my car. They had it for a week and half and told me they did not know what was wrong with it. When I went back to pick it up I open the door to get in all of the computer and components from under the dash was laying in my floor board. I never in a million years would had expected this type of service from such place! I'm still baffled how a Mercedes shop that works on Mercedes would Have some answer other than we are throwed for a loop and dont know what's wrong with your car. Thanks for nothing! More

Will NOT go back. Went in to get an oil change, fix the horn, and have the air conditioner checked on the used Mercedes we had just purchased from a private party. They talked me into letting them do what horn, and have the air conditioner checked on the used Mercedes we had just purchased from a private party. They talked me into letting them do what I thought was a quick xx of the major systems. I was told it would take a “couple of hours” so decided to wait. Five hours later (I told them after 3 hours that I had two disabled seniors waiting on me at home so needed to leave soon, they didn’t care) and $687 later I got into the car to find they had broken my sunglasses compartment and want $1,560.64 to fix it. No way! I opened and closed it several times before I brought it to them. They also claimed “electrical problem” for the horns and wanted $782. Funny, my son was able to replace the horn for less than $20 and it works fine now. Place is a rip-off and misleads you into thinking it is a real Mercedes dealership (Uses Park Place Mercedes on internet but it really is just Park Place Motorcars). I filed a formal complaint with Mercedes. More