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Park Place Motorcars Mercedes-Benz Grapevine - Service Center

2.2

37 Lifetime Service Reviews

1300 Texan Trail, Grapevine, Texas 76051

37 Reviews of Park Place Motorcars Mercedes-Benz Grapevine - Service Center

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July 05, 2019

"Jacob is amazing! "

- jblas

We purchased a used Honda Civic about a month ago for our teenage daughter from Jacob. It had a minor scratch on the bumper, and Jacob touched it up for us when we went to pick up the plates. He was courteous, knowledgeable, and very friendly. We highly recommend him for all of your car buying needs!

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Recommend Dealer
Yes
Employees Worked With
April 11, 2019

"Excellent service "

- Lionsc01

Excellent service. Great service, friendly people. Just make you fill like you are part of there family . I’m so happy with everyone . Next MB

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Recommend Dealer
Yes
Employees Worked With
Matt Hernandez, Tyler Wall
March 15, 2019

"Rip off"

- AMG Owner

We have an 2018 AMG C63 with 2,600 miles. We took the car in for a nail in the tire that was under warranty repair. The service tech said we needed a front end alignment because of unusual wear. This dealer is not where we bought the car from, (Plano Benz) and I felt like I was getting the sales pitch because they weren’t making money on a warranty item...How on earth could we need a front end alignment when the car is hardly ever driven and has never bumped anything. Sure enough, get the car back and nothing wrong with the wear on the front tires!!I knew it sounded stupid to begin with, 2,600 miles, really? brand new car! way to go Mercedes grapevine great integrity!

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Recommend Dealer
No
Employees Worked With
Apr 11, 2019 -

Park Place Motorcars Mercedes-Benz Grapevine responded

Thank you for sharing this experience with us; we will continue to work with our team address these concerns to avoid any miscommunication in the future. I am eager for an opportunity to earn your trust back in the future. Thank you for your feedback!

February 22, 2019

"Service Light on ML 350 "

- downsouth

Service light came on my ML350 and I took it to an independent shop. They diagnosed the problem in 15 minutes and mentioned that since it was only produced just one time just clearing the error would most likely be sufficient (for now), but if thrown again then replacing the emission sensor for $500 to $600 could be done. They, also mentioned that it might be worth checking (with Mercedes) as it might be covered under warranty or recall, as it was a faulty emission error. I stopped by Grapevine Mercedes with the error codes, in hand, and they wanted $190 just to diagnose it. I agreed and sure enough they produced the same finding, but wanted $1,100 to correct the false error code and stated it needed to be done. All of that I guess is fine, but the process took them 3.5 hours. Honestly, I didn't feel my Service Adviser did any advising or analysis. My recommendation is to steer clear of their service department once you're car is outside of the warranty; find a good independent shop and save yourself time and $$$. I'm currently starting a search for a new luxury car for my wife, but probably will eliminate Park Place and Mercedes from the equation based on their LACK of SERVICE. Just really disappointed in the experience, but I knew better...here's to hoping.

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Recommend Dealer
No
Employees Worked With
Prefer NOT giving name...name shouldn't matter
Mar 20, 2019 -

Park Place Motorcars Mercedes-Benz Grapevine responded

Hello! I'm so sorry to hear that you felt our team was not inspiring trust in our diagnosis throughout our experience. We certainly intend for our clients to feel confident in there experience and your feedback is invaluable as we are always finding ways to improve moving forward. I do hope that if given the opportunity, that we can earn you and your families trust back in our services. Please feel free to reach out to me directly at social@parkplace.com with any further concerns or questions. Thank you for your feedback!

February 08, 2019

"Exceptional service. 5 stars."

- Michael M from Flower Mound

We have used Park Place Motorcars service center since 2017 and have always been satisfied with the exceptional service and care of our family car. Everyone from the moment greeted at arrival to our working with our assigned service manager Stanley Ellison....has been a great experience. Having a great courtesy loaner car allows us continued freedom while the car is being serviced. It also allows us an opportunity to drive other models to see what options we may consider in future purchases. We always know the car is getting the best treatment from qualified mechanics who know Mercedes best. Happy customers for life.

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Recommend Dealer
Yes
Employees Worked With
Stanley Ellison
January 10, 2019

"BEWARE!"

- Champaign

I have driven Mercedes Benz for 30 years. I don't know what happened to the service at this place but it is a zero. I give it NO stars! Check engine light came on my car. It took 3 return visits to get the job done in over a month's time. I would leave messages to check on the status and no one would call me back. They lied saying several messages had been left for me, then said the call would go directly into voice mail which none were left. I was told maybe I had blocked their number. Why would I do that? Do yourself a favor and go to Loeffler's North Richland Hills or better yet do what I did and buy a Tesla. No oil changes, no belts, 8-year warranty!

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Recommend Dealer
No
Employees Worked With
Adrian, Brittany, Steven
Feb 04, 2019 -

Park Place Motorcars Mercedes-Benz Grapevine responded

Hello! I am sorry to hear about any difficulties during your service visit, but I assure you that it is not our team's intent. After connecting with our managers, we are under the impression our team was very diligent in their communications, so I would like to take this a step further to ensure we close the loop on any possible disconnects and reach back out to our team for further discussion. Thank you very much and I look forward to assisting in address any miscommunications!

August 17, 2018

"Great Customer Service"

- FordF150

I have driven Mercedes Benz vehicles for over 15 years. The service department at this dealership is phenomenal. When I drop off and pick up my car, I can leave the service department knowing that my vehicle has been thoroughly inspected and is safe for me and my family. I highly recommend this dealership service department. Thank you Park Place Mercedes of Grapevine. Customer for life.

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Recommend Dealer
Yes
Employees Worked With
Tony Johnson, Stanley Ellison
July 30, 2018

"Horrible Customer Service"

- jiml

Absolute horrible customer service. They would not answer or return phone calls. Be prepared to be left out in the dark on what is going on with your vehicle. I allowed Park Place to proceed with my insurance claim repairs to replace my convertible soft top that was vandalized. At the time I felt that this was the best option although the cost was approximately 3 times that of an independent body shop and I did not want the car returned with wind noise or water leaks. The work took over 5 weeks to complete after I was told it would take 2 -3 days to order & receive the parts needed. The work order did not state a duration to complete the work but I was lead to believe no more than a couple of weeks. After 3 weeks I finally got hold of my service rep who advised that they had only 1 technician certified to do the repairs to my vehicle. I was advised that the technician was working on several other cars at the same time and could only devote a few hours each day on my repairs. I was asked to be patience. I was finally contacted that my car was ready to be picked up and upon my arrival my service rep advised that there were additional charges for the repairs for me to pay. I asked if my insurance company had been contacted & approved the additional charges since this was the first that I hear of it. My service rep advised that he was unaware of the additional charges & had only seen the final costs that morning. He told me to call my insurance company to see if they would reimburse me. When I told him that this was a very poor way of doing business he told me that "I only work here". I asked to speak to the service manager and received a dumb-founded look like this is how we do business. At about that time I was confronted by the loaner car manager that there was a scratch on the rear bumper and that I was responsible for repairs. I stated that I was not aware of any scratch and that I felt I was not responsible for any repairs. For the 2nd time I was told by the loaner car manager that "I only work here". I asked again to speak to the service manager with no results. My service rep at this time said take the car and go I will speak to my manager & get back to you in a couple of days. After several days past I received a call from the loaner car manager asking how I was going to pay for the repairs. I asked what the repair cost was and he advised that he had no clue. I told him to notify me when he knew what the cost of the repairs would be. He said he would but I never received a call back. After about 6 weeks my insurance notified me that Park Place had filed a claim on my insurance. This was done without my knowledge. Although I wanted to dispute the claim my insurance co. advised that they would go ahead and take care of it. Amazing they could take the time to call my insurance this time but could not do so for the additional repair cost of my car. This is without a doubt the worst customer service I have ever had with an upscale DFW car dealership. I will without question take my car business elsewhere. I would not recommend this dealership to any of my friends or colleagues. To date I have not hear from anyone at the dealership on messages I left. I would caution anyone thinking about purchasing a Mercedes to take their business to someone other than Park Place.

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Recommend Dealer
No
Employees Worked With
Jonathan Hernandez
Sep 05, 2018 -

Park Place Motorcars Mercedes-Benz Grapevine responded

Hello and thank you for sharing your feedback with us regarding your experience. Upon receipt of your feedback in July, our team took notes of the matter to address moving forward. I completely understand your frustrations when it comes to any communication missteps that could have exacerbated the service experience, and want to extend my sincerest apologies. It is also my understanding that all repairs were communicated and approved. but if there is any other feedback you wish to share, I can be reached directly at social@parkplace.com. Thank you!

June 29, 2018

"BAD BAD BAD "

- hpabley

This place is corrupt. We have 5 Mercedes in our family. There service department is rude obnoxious and lies and is very confrontational. My service adviser was Martin. Raul is in the body shop. They both lie. I took two Mercedes in to service a GL and a ML. Martin lied about the repairs and threatened to charge me if the rental was not returned by a particular time even if i was late by 15 minutes. I have texts from him proving that he dropped the ball. I spoke to his manger (female) and she basically told me I was wrong even though i have texts from Martin proving otherwise. I took my GL to the body Shop and Raul lied again even though the insurance agent has there conversation recorded. Raul refused to take my car. Geico's representative could not believe it either and after being frustrated and contradicted even though the conversation is recorded asked us to take the care to service king. When Geico and myself told both Martin and Raul that the conversation was recorded they still maintained their lies.

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Recommend Dealer
No
Employees Worked With
Martin in Service and Raul in Body Shop.
June 21, 2018

"Awful Experience"

- Unhappy

The person did not take the time to listen. I was never given a second key, but I basically was told to prove it. She did not follow up until I called. The customer doesn't matter. You get an experience, but not one of excellence

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No
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1
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