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Park Place Volvo Cars
Dallas, TX
671 Reviews
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April 04, 2019
Amazing Experience This was by far the best experience when buying a new vehicle! Steve was kind and willing to answer any questions I had about my vehicle. He made the This was by far the best experience when buying a new vehicle! Steve was kind and willing to answer any questions I had about my vehicle. He made the transaction painless and easy. I look forward to purchasing another vehicle from Steve!!! More
by dcordon03
Employees Worked With
Steve Lin
Helpful April 02, 2019
Low integrity and dishonest - Never again! I Bought a used vehicle (under 6K) that was posted online earlier in the year. Salesman said it was in excellent condition and had passed Volvo safet I Bought a used vehicle (under 6K) that was posted online earlier in the year. Salesman said it was in excellent condition and had passed Volvo safety inspection. I figured a dealer like this would make sure everything is good before a vehicle goes out the door (to not stain their reputation) so I believed them. After everything was done (2 weeks later) I discovered a broken rear coil spring. I don't know how long it's been that way but the broken section was well rusted. I inquired the salesman about it and got an email stating the vehicle was bought "As Is" so any repair is my responsibility. I get the "As Is", BUT... the vehicle supposedly went through a safety check and passed... I don't think a broken coil spring is considered passing safety by any standards. I emailed and call management to escalate the issue. Got a call back from a manager saying it could have been broken after I took possession. I explained that the broken section was well rusted and I only had the vehicle for about 2 weeks. After some back and fourth, Park Place agreed to look at it. Said they'll change both rear springs buy I have to pay $300 because supposedly it'll cost them like $800 to fix. I didn't like it but I needed the vehicle fixed quickly for my wife, so I went with it. 1) I bought the vehicle at this Volvo dealer for that extra peace of mind believing it went through a minimum inspection already. If I didn't care about that I would have just bought a vehicle off of Craigslist... but apparently I probably would have had the same or better luck with Craigslist. 2) The immediate reaction on the part of Park Place was one of "screw you... if ain't our problem". It wasn't until I escalated the issue that someone reluctantly got back and gave me a less-than-desirable solution. 3) They talked about what it cost them to fix it and wanted me to pay for a portion, but the reality is IF they had done their job correctly at the beginning, the vehicle would not have gone out the door in that state. They would have either fixed it in the same way they did, or auctioned it off. But because of what they failed to do, I had to fight & pay an extra $300 just to have a vehicle in a condition that should have been in at the time of purchase. I would not recommend Park Place Volvo to anyone. If you got the money to buy new or really high end pre-owned vehicle, they might be find... but if you're buying anything less, I'd be real careful as they've proven that not much is done other than an oil change and cleaning, and certainly will not stand behind anything after its off the lot... which speaks volumes about their integrity. Also, the first thing I noticed a couple days after I got the vehicle was that there were 2 different pair of tires (different brand, size & tread pattern) on there... 2 asymmetrical tires on the left (driver) side and 2 symmetrical on the right side. Again... this should have been caught at the get go and at the very least swapped so the same tires are on the same axle. Most people with some car knowledge knows you should never have mismatched tires (size & tread pattern) on the same axle. Heck, you shouldn't even have different pairs on front and back on a 4wd (which was the vehicle I bought). So in addition to the coil spring drama, I had to get the differentials inspected (from my own mechanic) to make sure it didn't suffered too much damaged and bought 4 new tires to match. Bottom line... it was a TERRIBLE experience purchasing this vehicle from Park Place. My fault for blindly trusting them and didn't inspect things on my own when I was there. As a side note... I spoke to Awan briefly when trying to reach management to escalate my issue and he listened to my concerns and handled everything very professionally. I don't know how involved he was in this, but had people there showed a more understanding and treated me (a customer) the way Awan did, I might have had a different view on Park Place. More
by Gerard411
Employees Worked With
Scott Leflett, Steve Lin
March 29, 2019
Awesome experience w/Aaron! Aaron was fantastic! I had to purchase a new vehicle quickly, and I was referred to him. Aaron is client focused and knows his product. Aaron was fantastic! I had to purchase a new vehicle quickly, and I was referred to him. Aaron is client focused and knows his product. More
by ElizD
Employees Worked With
Aaron Rosen
March 26, 2019
Amazing Service & People I have to start by saying Aaron was amazing. Responsive to all communications and I appreciate all of his help. He made the process of going back to V I have to start by saying Aaron was amazing. Responsive to all communications and I appreciate all of his help. He made the process of going back to Volvo seamless and painless. He was also courteous and I will go back to him in the future. More
by Volvo123
Employees Worked With
Steve Lin, Aaron Rosen
March 18, 2019
Made car buying easy! This was my first car purchase on my own and Steve made my experience a breeze! We completed most of the paperwork online and over the phone so when I This was my first car purchase on my own and Steve made my experience a breeze! We completed most of the paperwork online and over the phone so when I arrived at the dealership all I had to do was test drive, make a decision, and sign! Steve was very knowledgeable and answered all my questions. I didn’t feel any pressure and the entire process was actually pretty quick. I would definitely purchase from Park Place, and specifically from Steve Lin again. More
by KrystalC
Employees Worked With
Steve Lin
March 16, 2019
Great Customer Service! The atmosphere at this dealership was friendly and not intimidating. When I arrived I knew what type of vehicle I wanted and my sales agent Aaron Ros The atmosphere at this dealership was friendly and not intimidating. When I arrived I knew what type of vehicle I wanted and my sales agent Aaron Rosen simply facilitated what I wanted without trying to pressure me into buying something I did not want which I greatly appreciated. He was professional, courteous and took the time to understand what I was looking for in my vehicle. In the end I purchased the Volvo XC40 which I truly love and enjoy driving. I would definitely refer my friends or anyone in the market for a new car to consider Park Place Volvo and I would highly recommend Aaron Rosen! More
by DBowers
Employees Worked With
Aaron Rosen
March 15, 2019
Efficient and seamless purchase and follow up support I recently leased a new Volvo. It was my first time on the store, Steve understood what I wanted, demonstrated it and comlpleted the sale so efficient I recently leased a new Volvo. It was my first time on the store, Steve understood what I wanted, demonstrated it and comlpleted the sale so efficiently and quickly. All of my questions were answered completely, the purchase itself was very pleasant which is not typically the case with buying a car. I highly recommend Steve and his team. I will lease from here next time. i had a follow up question days later, the reply came quickly, researched and complete. The response took all of the work out of the equation for me. I appreciate the experience and could not be happier. More
by Sdk559
Employees Worked With
Steve Lin
March 15, 2019
Smooth and Efficient The best car buying experience I’ve ever had. My sales person Mariette was so friendly and professional. It was an honor and a pleasure to do business The best car buying experience I’ve ever had. My sales person Mariette was so friendly and professional. It was an honor and a pleasure to do business with Park Place. More
by Billyj
Employees Worked With
Mariette Picca
March 15, 2019
Excellent Buying Experience This was one of the easiest car buying experiences I've ever had. I found a used SUV online, emailed about it, my questions were answered and we went This was one of the easiest car buying experiences I've ever had. I found a used SUV online, emailed about it, my questions were answered and we went in for the test drive. Mariette Picca was very friendly and promptly showed us the vehicle. We visited with her throughout the test drive about hobbies etc. just like we were riding around with a friend. There was absolutely zero pressure and we liked the car so we bought it. The whole process was seamless and enjoyable because of the sales approach and attention to customer service. I would definitely recommend this dealership whether you are in the market for new or used. More
by 123CW
Employees Worked With
Mariette Picca, Joe Barbee
March 12, 2019
Kind and Helpful Brian was such a joy to work with while buying our new car last weekend. My husband and I considered many different vehicles and worked with 10+ deale Brian was such a joy to work with while buying our new car last weekend. My husband and I considered many different vehicles and worked with 10+ dealers before finally finding Brian. Although we were torn between the BMW and the Volvo-we ultimately decided on the Volvo because we enjoyed working with Brian and knew he would make the car buying experience easy. Hopefully he’ll still be around for another five years so that we can work with him on our next purchase. More
by VolvoBuyer
Employees Worked With
Brian Marsh
