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Parker Johnstone's Wilsonville Honda - Service Center

Wilsonville, OR

4.9
205 Lifetime Reviews Review Dealership

205 Reviews of Parker Johnstone's Wilsonville Honda - Service Center

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November 09, 2020

"My battery died, so I called AAA to jumpstart me so I..."

- Greg N

My battery died, so I called AAA to jumpstart me so I could drive to Wilsonville Honda. I needed the car back quickly, and they obliged me. Jenette checked me in and had the car scheduled for service right away. They did not have the right battery in stock, so they obtained one from a nearby dealer. Tony Martinez shuttled me home and picked me up when the battery was installed. Ryan Soumokil handled all of the service details and checked me out. All told, I was without the car for only about three hours. Customer service does not get any better than this. Wilsonville Honda has been my dealer for six years, and this is typical of their service. Thank you one and all

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Ryan Soumokil, Tony Martinez
Nov 17, 2020 -

Parker Johnstone's Wilsonville Honda responded

Hi Greg, we're so glad that we could provide prompt help with your battery! Thank you so much for your patronage over the last 6 years and we hope to see you for many more! - The Wilsonville Honda Team

July 13, 2020

"Additional Car Keys"

- Greg N

I needed some extra keys for my Honda CRV. My first contract was Jordan in Parts. She ordered the required keys to be programmed. I made an appointment for the following week. At the appointment, I was checked in by Kristina and checked out by Brandon. The entire process went very smoothly, thanks to the professionalism, efficiency, courtesy and patience of these three employees. They exemplify the consistently wonderful customer service I have experience at Wilsonville Honda for the past six years.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Jordan Edinger
Jul 14, 2020 -

Parker Johnstone's Wilsonville Honda responded

Hi Greg, thank you so much for your review! It means a lot to us that you've kept coming back over the past six years, and we're honored to have earned your repeat business during this time. We're glad we were able to get you that set of extra keys, and look forward to seeing you again! Have a great one! - The Wilsonville Honda Team

June 20, 2019

"Straightforward, fair and helpful staff"

- mj28

Wilsonville Honda has by far outshined three other Honda dealerships my car and I have seen in terms of customer service, fair pricing, and actual labor performed on my car. Worth the drive! Thank you!

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Recommend Dealer
Yes
Employees Worked With
Avelino Villeda
Jun 26, 2019 -

Parker Johnstone's Wilsonville Honda responded

Thank you so much for the review! We're super happy that our service department was able to provide quality work and service that stood out from the rest - thank you for taking the time to drive our way! - The Wilsonville Honda Team

May 21, 2019

"Consistently Great Service"

- Greg N

I brought my 2012 Honda CRV in for routine service today and, as always, Avelino did a wonderful job of checking me in, reviewing the needed services, keeping me informed of their progress, and checking me out. The car runs beautifully, and for that I thank the service technician, Tyler Tacla. With this kind of car service and customer service, I would never think of going anywhere else.

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Recommend Dealer
Yes
Employees Worked With
Tyler Tacla, Avelino Villeda
May 22, 2019 -

Parker Johnstone's Wilsonville Honda responded

Hi Greg, Thanks so much for the fantastic review! We're so glad you've had consistently great experiences with our Service Department and that your CRV is still running like a dream - wishing you many more miles in it! - The Wilsonville Honda Team

December 29, 2018

"Avelino Villega "

- Coachgirl

Today I came in and transferred my car care from Tonkin to Willsonville Honda . Avelino went above and beyound for me . He called the other dealership asking questions why things were done early or not done at all on my 2005 Honda Element . He was professional outgoing and caring . I will be back for other things to be done . Thank you again for your service today .

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Recommend Dealer
Yes
Employees Worked With
Susan in parts , Avelino Villeda
Jan 08, 2019 -

Parker Johnstone's Wilsonville Honda responded

Hello, Thank you for taking the time to write this 5-star review about your experience with Avelino in our service department. We strive to be sure that our guests are treated right, and get their questions answered. It is by building positive relationships with our guests that matters a great deal to us! We look forward serving you next time. Thanks again and you're welcome! - Your Wilsonville Honda Team

November 30, 2018

"Just not happy with service here"

- Belle

I stopped taking my Honda CR-V to this dealership for a long time because twice I had to take my car back there to have them fix the oil leak that started when they changed the oil. I finally went back a few weeks ago to get my passenger air bag replaced per the recall notice. The very next day my VSA module went out. I've never had one problem with this Honda, not one! Yet, the day after I have the oil changed and the air bag replaced, I have a major problem. Coincidence? Maybe? But after what I had experienced previously, I think not. Won't go back to their service department again.

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Recommend Dealer
No
Employees Worked With
Don't know anyone's names.
Dec 10, 2018 -

Parker Johnstone's Wilsonville Honda responded

Hello Belle, We'd love to reach a resolution with you regarding this situation and thought that we had already done so from our previous conversation. Please contact Jose Moreno, the service manager, at 503-218-4844 so that we may discuss this situation with you further. Thank you for your cooperation and please let us know how we may best help you next. - Your Wilsonville Honda Team

November 08, 2018

"Avove and beyond"

- Susan

I wanted to say thank you to your wonderful sales person who helped me out last night. I regret I did not get her name, but from the pictures on your site, I think it may have been Anastasia. I was driving my 2018 Fit from Vancouver to Eugene when my tire pressure monitor system indicated low tire pressure. After receiving absolutely no help from two different gas stations, I was nervously driving south when I noticed your dealership off the freeway. I made my way back, and even though it was after hours, this wonderful person came out to my car and helped me out. She explained that the monitor was probably triggered by the cold weather and didn’t really indicate a tire pressure problem. She then reset the monitor and showed me how to do so myself should the problem recur. Your dealership is a little too far to come from Eugene, but you and your staff have earned my respect and gratitude. Thank you.

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Recommend Dealer
Yes
Employees Worked With
Nov 09, 2018 -

Parker Johnstone's Wilsonville Honda responded

Hello Susan! Thank you for your awfully kind and thoughtful review about the dealership as you made your way back to Eugene! We greatly appreciate it! We discovered that the associate whom assisted you was Taylor Reeves in our sales department, and she was thrilled to find out about your great review. If you feel inclined you may tag her name with this review. Enjoy your 2018 Honda Fit, and if you're needing any further assistance in the future please let us know! - Your Wilsonville Honda Team

August 15, 2018

"Always Great Customer Service"

- Greg N

I brought my Honda CRV in for routine maintenance, and Avelino was my service advisor. As usual, the customer service was excellent. Avelino took very good care of me. He explained what was to be done, then reviewed everything that was done before I left. The car was ready when he said it would be. He is outstanding at his job and I appreciate it. He is one of the main reasons for my loyalty to this dealership.

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Recommend Dealer
Yes
Employees Worked With
Avelino Villeda
Aug 17, 2018 -

Parker Johnstone's Wilsonville Honda responded

Greg, Thanks for the 5-star review about your experience with our service department! We are glad that Avelino took such great care of you with his thorough, and caring demeanor. Your loyalty to our dealership is greatly valued, and we look forward to seeing you again for your future needs. We'll be sure that Avelino has seen your review. Thanks a ton! - Your Wilsonville Honda Team

August 02, 2018

"greasy car"

- hondacr-v2017

Took my 2017 CR-V in for 10k maintenance. They did a 45 minute turnaround but left greasy fingerprints on both sides of car. Very poor service as I had to take my car in to get it detailed to remove grease.

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Recommend Dealer
No
Employees Worked With
Other Employees : Not sure if this the right person.
Aug 15, 2018 -

Parker Johnstone's Wilsonville Honda responded

Hello, We are sorry to see that you had a negative experience with our service department as you should not have had greasy fingerprints on your vehicle. We hope that it was removed to your liking with the detail, however, please contact our service manager, Jose Moreno, at 503-218-4844 so that we may discuss this issue with you further. Thank you!

June 08, 2018

"The interior detail service A+++"

- NancyM1000

I hadn't cleaned the inside of my car for probably a year and took it in for the Interior Detail service. I was VERY impressed with thoroughness of the detail cleaning. Thank you Armando and Israel, VERY GOOD JOB!!

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Recommend Dealer
Yes
Employees Worked With
Jun 08, 2018 -

Parker Johnstone's Wilsonville Honda responded

Hello Nancy, I greatly appreciate your 5-star review about your experience with our service department, and the kind of attention to detail that you received in the cleaning of your vehicle. I'll let the team know about your kind comments. We hope to see you and your vehicle in the future as needs arise. Thank you! Sincerely, Dan Horton | General Manager

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