Parks Ford of Wesley Chapel

NO Communication within the dealership!! Let me first start by saying we had a decent experience with our salesman, David Bonsey. We test drove two different vehicles and decided to purchase Let me first start by saying we had a decent experience with our salesman, David Bonsey. We test drove two different vehicles and decided to purchase a used Ford Mustang. David was very knowledgeable about the vehicle and its features. Next we dealt with Paul Stokes in the Finance Department. Paul was a super nice guy and we were able to finance through our current Credit Union, which is what we originally wanted to do. Now to the not so good part of our experience with Parks Ford of Wesley Chapel. When we purchased our used vehicle, we also purchased the 3M Scotchgard product along with a Skylink vehicle tracking system. We were told by both Paul and David that we would receive a call from the service department within 1 week to install the Skylink and apply the Scotchgard. Let's move forward almost 3 weeks later..... no call from anyone. I called David to see why we weren't called to schedule the appointment and he assured me that someone from service would call me back within the hour to schedule the appointment. I never received a call back, so my wife called and spoke to Alan Sarne, one of the service department managers, and scheduled the appointment for a Saturday. We dropped the vehicle off and were informed it would be ready in about 6 hours. As I was leaving I ran into Duber Garzon, who asked me how we liked out car. I explained the debacle to him and he apologized and said he would see that my gas tank was full for the inconvenience. While my car was being serviced, I received a call from David Bonsey, also apologizing for not following up with the service department to have my extras put on the vehicle. David as well promised a full tank of gas for us. We receive the call from Alan that our car was ready for pickup. We arrived to pick up the vehicle and my wife asked Alan if they filled the gas tank. To his surprise, Alan did not know anything about us getting a free tank of gas, so we had to WAIT another 20 minutes for one of the porter's to go fill up our tank with gas. In closing, I would like to inform all the employees at Parks Ford of Wesley Chapel, that the best way to keep a customer coming back to your dealership, is to communicate not only with the customer, but with EACH OTHER. Do not tell me something and not deliver what was promised. I will give you one more chance to make things right, however, if we are not satisfied, we will DEFINATELY not be returning to Parks Ford of Wesley Chapel. More

Great experience all around I received excellent service from my salesman Arden Fuller and finance manager Vincent Ippolito and would highly recommend Parks Ford to anyone lookin I received excellent service from my salesman Arden Fuller and finance manager Vincent Ippolito and would highly recommend Parks Ford to anyone looking to get a great vehicle at a great price with excellent service. More

Wow.. GREAT CUSTOMER SERVICE I stopped by for a minor issue and was greeted by Terrie Aurie. She was wonderful, attentive and and kept an eye on my car and got it back so quickly. I stopped by for a minor issue and was greeted by Terrie Aurie. She was wonderful, attentive and and kept an eye on my car and got it back so quickly. Even though it was a small problem, she initiated and started to explain my problem and also watched as my car was readied to come back out. She greeted me with a smile and i notice a warm heart to her conversation,. She is truly one a kind there, and I hope I can see her again when I bring my car back in for routine service. Terrie, thanks for making my day just a little brighter and fun.,,,, Hope to see you soon,.,.,.. More

After 16 years, we shopped at a car dealership again! My husband and I just purchased a Ford Escape at Parks Ford in Wesley Chapel after not shopping at a car dealership for 16 years. Thanks to our patien My husband and I just purchased a Ford Escape at Parks Ford in Wesley Chapel after not shopping at a car dealership for 16 years. Thanks to our patient and helpful sales consultant, Wayne Dubois, the much dreaded task of purchasing an automobile turned out to be a pleasant experience. After meeting Terry in the service department we will now be visiting Parks for our future auto maintenance. More

Restored my faith in the car buying process My husband and I just moved to Florida from a much different climate, and we realized our vehicle needs had changed drastically. We decided to trade i My husband and I just moved to Florida from a much different climate, and we realized our vehicle needs had changed drastically. We decided to trade in both of our vehicles for two completely different pre-owned vehicles. We found what we wanted at Parks and made an appointment. Our meeting with Ricky was excellent - from the fact that he'd pulled out the vehicles we wanted to see, through the test drives, and even while we waited on financing. He and Paul knew we had time constraints and did their best to get us out of there as quickly as possible. Ricky even drove to our house once we were done, to pick up some items we had forgotten (oops!). The entire transaction was haggle- and hassle-free; a completely different experience from the awful ones I've had in the past. I wouldn't hesitate to purchase from Parks again. More

great people After being told no sorry, two times, I went to parks Ford of Wesley Chapel, where I met David Bonsey. I was in a bad spot, with 5 kids to take to sch After being told no sorry, two times, I went to parks Ford of Wesley Chapel, where I met David Bonsey. I was in a bad spot, with 5 kids to take to school and an unrepairable vehicle. David Bonsey, a very proud father himself understood my situation that life happens, very kindly helped me along the way. Now I'm driving a ford nicer than I ever thought I would with an extremely reasonable price. Also just say hi to Duber Garzon, he will make you smile and have a better day. Carlos Gonzalez will make financing easy and comical. Go there ask for David and you won't leave unsatisfied, I assure you!! More

Customer Service In search of a new vehicle my husband and I visited several Ford dealerships in the area. We have been looking at the Ford Flex and the Explorer but In search of a new vehicle my husband and I visited several Ford dealerships in the area. We have been looking at the Ford Flex and the Explorer but just did not receive the help that we needed. On Saturday we went to the Parks Ford location and were amazed at the customer service that we received. As soon as we arrived we were greeted by Jesus Van Der Henst and Duber Garzon. We immediately felt that we were being helped by a TEAM. Everyone in the office was very polite in offering drinks and checking back to see if we needed anything else. We had our eye on a Ford Flex that we saw as soon as we drove up. Jesus was very knowledgeable about the products and very helpful in reassuring our buying decisions. The management was very honest about the price and the financing. During the closing process the team continued to check back with us to make sure that we were comfortable. Our shopping experience was by far a pleasurable visit and a memorable one. I am now enjoying my new Ford Flex. I would recommend this team to all of my friends who are in need of great customer service and a new car. More

Excellent Customer Service I always bring my Ford Edge to Parks Ford of Wesley Chapel. They have a excellent service department. Everyone is so kind, warm, and welcoming. I a I always bring my Ford Edge to Parks Ford of Wesley Chapel. They have a excellent service department. Everyone is so kind, warm, and welcoming. I always work with Will Smith, but everyone I have met has been awesome! I would highly recommend this dealership both for their excellent selection and outstanding service department! More

Great dealership! Great service department! Wonderful customer service! I worked with David Bosney. He was very personal and professional and is extremely knowledgeable of Ford's products. Da Wonderful customer service! I worked with David Bosney. He was very personal and professional and is extremely knowledgeable of Ford's products. David got me out of a mini van and into a Jeep! Thanks David! You were awesome! More