Parks Ford of Wesley Chapel

I MET WILL SMITH! WIll Smith helped me get my AC to stop making a horrible clicking noise. As soon as i walked in Will was attentive and upbeat. There were issues with WIll Smith helped me get my AC to stop making a horrible clicking noise. As soon as i walked in Will was attentive and upbeat. There were issues with my warranty coverage but WIll was understanding about the whole process and helped me save money wherever he could. When i came back to pick up my car he was there and i received the same excellent level of service. More

Service guys at Parks I have bought 4 ford vehicles from Parks now and I can't say enough about the service guys. They have all treated me like a king when I came in for se I have bought 4 ford vehicles from Parks now and I can't say enough about the service guys. They have all treated me like a king when I came in for service. I just got my windows tinted on my 2014 ST Fiesta and Will Smith was outstanding to work with. Cant say enough good about him. Good to see someone still cares about great customer service out there. Thanks -Brian More

Outstanding Service Mr. Will Smith is a great representation of Parks Ford quality customer service. He was very attentive to my service needs...as if I was the only cust Mr. Will Smith is a great representation of Parks Ford quality customer service. He was very attentive to my service needs...as if I was the only customer in for service. The service was expedient and reasonably price. More

Bought a certified used vehicle Was a wonderful experience. After being treated poorly for years at Ferman Chrysler, I didn't know what to expect. My salesman, David Bonsey, was extr Was a wonderful experience. After being treated poorly for years at Ferman Chrysler, I didn't know what to expect. My salesman, David Bonsey, was extremely knowledgable about the vehicle and very friendly and helpful. Once I decided to purchase the car, both he and the Business Manager Vincent Ippolito stayed late (on a holiday) to make sure the whole process was completed correctly and to my satisfaction. When a minor problem brought me back the next day, Senior Service Advisor Alan Sarne took care of the problem immediately and efficiently. He also was very friendly and knowledgable. I would DEFINITELY recommend them to anyone looking for a positive car buying and/or service experience. More

Excellent Service!!! Our experience with Parks Ford Service Department was OUTSTANDING! We've dealt with other service departments throughout the U.S., but the customer s Our experience with Parks Ford Service Department was OUTSTANDING! We've dealt with other service departments throughout the U.S., but the customer service we've received since we bought our Fiats have be OUTSTANDING! We've dealt with Mr. Will Smith each time and the customer service from him has been nothing short of EXCEPTIONAL!!! He goes above and beyond as does the rest of their customer service department. Keep up the OUTSTANDING work!!!! More

Quick, friendly dealership! In past experiences which we have purchased multiple vehicles from other dealerships we spent an ENTIRE day doing so, I was impressed with the quick, In past experiences which we have purchased multiple vehicles from other dealerships we spent an ENTIRE day doing so, I was impressed with the quick, friendly car buying process. Thank you for paying attention to my requests, and working within my budget as well! Love my Ford Fusion Hybrid! More

Great Service These folks are always very helpful and friendly. The other day I saw what looked like a gouge on the side of one tire and took it in and they told m These folks are always very helpful and friendly. The other day I saw what looked like a gouge on the side of one tire and took it in and they told me I needed a new tire under warrantee. They put a spare on for me and ordered the tire. They called me when the tire was in and left a message. I did not get to my messages till well after 5pm and called Parks Ford to ask them to hold the tire as I needed to go on a trip the next day and it was already close to 5:30pm. I did not think I would make it there to give them enough time to put the tire on my car before closing. Will Smith (not the actor!) was the service rep and he said he wanted me to take the trip on a good tire and he asked how long it would take for me to get there. I replied 15 minutes and he said he would ask a technician to wait on me. Sure enough, they waited on me and Will and the technician were there waiting on me - I was the only customer around- and they put the new tire on and even performed all their routine checks although after 6pm. I have had great service from all the reps there but this one incident topped them. More