Parks Ford of Wesley Chapel

To properly set the stage, I purchased my 1st brand-new, off the showroom car, a 1971 Ford Torino in 1971. Since then I have purchased/leased new vehicles every 2-3 years, all in the Tampa Bay area. Also, off the showroom car, a 1971 Ford Torino in 1971. Since then I have purchased/leased new vehicles every 2-3 years, all in the Tampa Bay area. Also, I have 20+ years Customer Service managerial experience, in 1 to 9 states for a large corporation. I say this to let you know that these experiences have provided a lot of knowledge for this review. From the time I drove into the Parks Ford parking lot, I saw that Robert had brought "my" shiney new 2014 Ford Escape to the front of the lot for me to see. He walked toward my husband and I, shook our hands (Yes, mine too - so often men forget that courtesy), and introduced himself. From that moment on, he was a professional "friend", who gave us great service. He provided the following: Tremendous vehicle knowledge, that he was able to communicate visually and orally, in terms the customer could understand. Enthusiasm for the product, the dealership, and for me to be able to own and enjoy my new Escape. Professionalism, Courtesy, Great command of the English language - oh, yes, this can be a big turn-off, if not. Humor - in a non-offensive way. Appearance, neat and clean There is so much more, but these things truly set him apart from, and way above, the norm. Finally, honesty and integrity were both apparent. In fact, sometimes he had to know that the honest answer was not what I wanted to hear, but it was always the right thing for him to do. I am thoroughly enjoying my Escape, thanks to Parks Ford, Robert Vido, and Sales Manager, Frank Lacey. With Sincere Thanks, Wilma K. Rocha wkrocha@mindspring.com More

My partner and I arrived on Saturday (10/26/13) to look at a new vehicle. We were promptly greeted with a smile by Steve Barranco who asked if he could assist us. We agreed and what an AMAZING experience at a new vehicle. We were promptly greeted with a smile by Steve Barranco who asked if he could assist us. We agreed and what an AMAZING experience we had. Steve was courteous, kind and very helpful - without being the "pushy salesman"! He asked us many questions to help us determine what vehicle would work out best for us. Steve was very knowledgeable about the Ford product and directed us to the 2014 Ford Escape SE. We drove that model and also drove the "S" model. All in all, we ended up purchasing a new 2014 Ford Escape SE. My experience with car dealerships in the past has not been the most pleasant - with all the pressuring of a purchase. Steve, along with Frank and Paul, made this experience delightful (if that is possible)!! Marcy and I (Wanda) would like to thank Steve for a great car-buying experience. Frank was also very helpful in getting us to the price that we were comfortable with and then Paul made the financing easy!! It was a pleasure doing business with the Parks Ford family. We will definitely pass the word to our friends that PARKS FORD is the place to buy your next car!! Thanks again Parks Ford of Wesley Chapel!! YOU GUYS ROCK!! Wanda and Marcy More

I made my initial inquiry via the internet. The follow up communication from the dealership is honestly what prompted me to schedule a site visit there instead of with another dealer. Ricky was excellent - h communication from the dealership is honestly what prompted me to schedule a site visit there instead of with another dealer. Ricky was excellent - he explained the features of each vehicle we looked at and spent the time to help me find just the right one. He tried to make the process as easy and worry-free as possible. Carlos was also excellent. He went above and beyond to find me the best financing possible, answered all of my questions, followed up with me on everything, and gave me all the "bottom line" options I needed in order to make the best decision. Both of them were pleasant, genuine and wonderful to work with. Even though I was not a "high end' customer, they made me feel valued and made every effort to make sure it was a great experience from start to finish. That kind of customer service is rare and I will definitely recommend Parks Ford to other. More

As a single women, I have always been apprehensive about purchasing a car - but Ricky Pritzaff was knowledgeable, friendly and attentive to all my needs and made my purchase of a focus titanium a pleasurab purchasing a car - but Ricky Pritzaff was knowledgeable, friendly and attentive to all my needs and made my purchase of a focus titanium a pleasurable experience. I would recommend Parks Ford to all my friends. More

Everyone at Parks Ford was very nice. I would highly recommend anyone that would need a car to go to Parks Ford. They are very understanding and they work very hard to get the deal you are looking for. recommend anyone that would need a car to go to Parks Ford. They are very understanding and they work very hard to get the deal you are looking for. More

I went in and at first I was a bit unsure of what I really wanted, but they were patient with me and got me into a brand new Focus which I could not be any happier with. They made me very comfortable t really wanted, but they were patient with me and got me into a brand new Focus which I could not be any happier with. They made me very comfortable throughout the whole process, worked out a great deal for me that I didn't think would be possible, and while I was in the Finance Department my salesman Johnny kept an eye on my daughter while she enjoyed the Kids play room. They went the extra mile for me and pleasantly surprised me with the genuinely great service and have earned a customer for life. More

The service and sales people are always very helpfull and courtous and one of the only reasons that I go back is because of Alan Sarne,Brent is also very helpful. courtous and one of the only reasons that I go back is because of Alan Sarne,Brent is also very helpful. More

In my life time experience as a consumer, I have always dreaded car shopping for many reasons, But Parks Ford of Wesley Chapel changed my views. From the moment I walked in the doors I was greeted and trea dreaded car shopping for many reasons, But Parks Ford of Wesley Chapel changed my views. From the moment I walked in the doors I was greeted and treated as a new family member. I gain total respect for every member of the staff I spoke with during my visit, They were all knowledgeable, friendly and attentive to all my needs. I specifically wish to point attention To Ricky Pritzaff. Ricky took me under his wing and made the whole experience stress free. His knowledge and understanding of all the features of My new F150, and his enthusiastic discriptions/explanations of the truck showed pride in the product. He was more than a saleman. Open, engaging, down to earth and receptive. He made the whole day fly by quickly and effortlessly. I have already handed out his card to a few people who have stopped to ask about my truck. I brag about my truck, my experience and Ricky. Thank you for everything. I'll keep in touch. Sincerely Jim More

My experience at Parks of Wesley Chapel was pleasant. Very informative sale person had patience in my decision making. I would recommend friends or relatives to Parks of Wesley Chapel. Very informative sale person had patience in my decision making. I would recommend friends or relatives to Parks of Wesley Chapel. More

You won't regret going here. I bought my car in March, Frank was pleasant to work with and gave me an awesome deal! I've had two services since then and the service department has been amazing eve March, Frank was pleasant to work with and gave me an awesome deal! I've had two services since then and the service department has been amazing every time! More