Parks Lincoln of Longwood - Service Center

I wanted to tell you that in my opinion Brian Gurney is the best and most attentive service person I have ever dealt with. I have had many mid-high level cars from GM, Honda, Toyota, Porsche, VW, Volvo (w the best and most attentive service person I have ever dealt with. I have had many mid-high level cars from GM, Honda, Toyota, Porsche, VW, Volvo (wife’s current car), and now my Lincoln. I used to think that VW always provided the most attentive service. I went to the Lincoln because of the a/c seats over VW at the time and I couldn’t have been more pleased. Brian represents what should be considered the poster boy for Lincoln Service across the company. I have always completed the survey’s that I have received to benefit Brian, but I cannot appreciate how that complements him personally. I really wanted to find a way to say thank you to Lincoln and Brain for a wonderful experience with my car and your service department. Please recognize Brian on my behalf and consider passing this letter on to him as a personal thank you from a very grateful customer. More

Always receive VIP service from Longwood L-M. I would never think of taking my vehicle anywhere else for service/maintenance. Fast, friendly, efficient; they truly care about the customer experience. M never think of taking my vehicle anywhere else for service/maintenance. Fast, friendly, efficient; they truly care about the customer experience. My SUV is the best performing car I have ever owned and I have owned it longer than any other vehicle. In 90,000 miles, only 1 small repair that was completed in less than 45 minutes. Highly recommend this dealership. More

My service tech, Brian G. is a marvel- very responsive My service tech, Brian G. is a marvel- very responsive and always returns call promptly. The office gals, Tammy and Trish are very friendly a My service tech, Brian G. is a marvel- very responsive and always returns call promptly. The office gals, Tammy and Trish are very friendly and efficient in addition to being quite attractive as is the new sales gal, Nikki. I love this Dealership! Mike Bryan More

I bought my car at this dealership and received 9 years of excellent friendly service. I recommended this dealership to friends. No more. The reason: I took my car in to have my AC serviced on June 5, 2004 of excellent friendly service. I recommended this dealership to friends. No more. The reason: I took my car in to have my AC serviced on June 5, 2004. The year before they tried twice to fix the same problem. But I was told I was now leaking refrigerant by Buck and my '93 had to be converted to the newer standard and the total cost would be $1,500. It was not covered by the lifetime guarantee they tout so much. Skeptical, I took my car to another repair shop. They converted the car to the new refrigerant for $56 and said they found NO leak. They said if there were a leak they would fix for free and stand behind their work. Hmmm! Pay $56 or $1,500? Can you spell R-I-P-O-F-F! More