Parks Toyota of DeLand

MRS. HOLLOWAY WAS EXCELLENT. Will always come back to Toyota for a car. Mrs. Holloway was upfront with me and my wife. Toyota for a car. Mrs. Holloway was upfront with me and my wife. More

So what started out as a great experience ended up being anything but. I purchased a used Range Rover Sport the weekend before Christmas 2023 from Parks Toyota, and was told up front that the vehicle was anything but. I purchased a used Range Rover Sport the weekend before Christmas 2023 from Parks Toyota, and was told up front that the vehicle was in great running order and that it also was sold as is with no warranty, something that is not out of the ordinary for a used car purchase. I waited this long to post this in hopes they would do the right thing and I could have given them a good review. However... While looking at it and test driving, I made a comment that I did not realize it was a diesel engine, I said this because it was louder than I expected (this will be hugely important later). The salesman and I both chuckled but he did say it was in good running order and had been inspected by the dealership. In the first 10 mins after leaving the dealership the check engine light came on and I had to go back, they said they could not get their computer to read the code and to take it to Land Rover, I could not wait so I stopped at a car parts store and had them check the engine code and it ended up being an O2 sensor, I purchased it ($123.00) and replaced it myself in less than 10 mins. and that fixed the light issue, they were supposed to send me a check for the cost of the part but never did. Then 2 days later I took it to get an alignment and balance, this is where I had to pay an additional $120.00 to get them to remove and replace the locking lug nuts because the lug key was not in the vehicle, also while there I was informed I would have to spend another $1,200.00 because the brakes only had 10% of life left. A couple weeks later I replaced the rotors and pads, while there I asked them to look and see if the sound of the engine was normal for a Range Rover, after a diagnostic by the shop and then a separate Land Rover certified mechanic that works at Land Rover, they determined that the timing chain tensioner collapsed and would need to be replaced, this repair is in the neighborhood of $6,500.00. So I am almost $8.000 in repairs before I even made the first payment on it. I reached out to the sales person, the used car sales manager and the overall sales manager and was basically told tough luck, that I knew it was an AS IS purchase and that I should have purchased the extended warranty. The sales manager (Tom) did say he would call me back to confirm this and as expected he never did. I explained to him this was a pre-existing issue and that with this being an AS IS purchase they had the responsibility of disclosing all this information and that information would have helped me decide to not purchase the vehicle or negotiate the price down. I also mentioned that by getting the extended warranty and claiming this would have been less than honest considering it was an existing issue. I tried to get in touch with the GM for the dealership and he was never available and after multiple tries, I simply gave up, which is probably what they wanted. Needless to say, I would never recommend this place and would be extremely cautious if/when doing business with them, you may even consider having a mechanic go over the vehicle so you have the truth about the bill of health of the car you are looking at. I have purchased over 25 cars and this is by far the least honest dealership and experience I have ever had. More

Salesman & finance manager gave us awesome service. Would recommend Deland Toyota to our family and friends Would recommend Deland Toyota to our family and friends More

Very customer friendly and helpful. Fast process. I’d strongly recommend ! Very responsive to messages Fast process. I’d strongly recommend ! Very responsive to messages More

The car itself is great; no complaints there. But I’ve always been bad at haggling, and this fact was thoroughly taken advantage of at Parks Toyota. I understand there are taxes and a dealership But I’ve always been bad at haggling, and this fact was thoroughly taken advantage of at Parks Toyota. I understand there are taxes and a dealership fee, but Parks charged me two dealership fees, and one was much higher than the other. They wanted a total of about $32,000 for a $23,000 car. I was in a desperate situation and needed to stop hemorrhaging rental car money, and the lowest I could talk down the price with Bruce the salesman was $30,000. Rather than Uber to another city and take my chances at another dealership, I accepted it and took my new car. Bruce asked me to hand out some of his business cards and try to get my friends and family members to buy cars from him. Over the next couple of weeks, Parks Toyota sent me TWELVE requests to give them a review. One would’ve been plenty. Anyway, this is my review. More

Salesman was prompt in answering all questions, responds to text. Friendly and welcoming. Would highly recommend. to text. Friendly and welcoming. Would highly recommend. More

Tommy Scheffer was great, knows his business well, made the entire process EZ, very friendly the entire process EZ, very friendly More

Andrea was absolutely wonderful helping me choose and purchase my new vehicle. Denise and Scott were also very helpful. purchase my new vehicle. Denise and Scott were also very helpful. More

ut it in points: I purchased the vehicle with a listed price of $16,000. However, upon contacting your establishment, I was appalled to receive an offer of $14,000 with a down payment of $6,000 spanning a price of $16,000. However, upon contacting your establishment, I was appalled to receive an offer of $14,000 with a down payment of $6,000 spanning a 60-month period. To compound the issue, your initial promise to send a driver to pick me up due to my residence in Wildwood, an hour away from Deland, was reneged on the day of the deal. I was instructed to use Uber at my own expense, despite the blatant inconvenience. Upon my arrival, I was greeted with a nightmarish turn of events. The initially stated price had suddenly surged to $16,999 over a 72-month period. Adding insult to injury, I was informed that I had no choice but to purchase the Parks Plus service for an exorbitant $3,000, under the threat that the sale would not proceed otherwise. Your financial representative, Scott Levitt, engaged in outright deception by clandestinely concealing the actual car price while I was signing the papers. To make matters worse, he ruthlessly pressured me into buying a $2,000 warranty, threatening to cancel the deal if I dared to refuse. After enduring over three excruciating hours of waiting, I finally took possession of the car. The dealership representative, in a charade of reassurance, insisted that the vehicle had undergone a full-service, including Parks Plus services such as deep cleaning, sanitizing, and wheel alignment. Much to my dismay, reality struck when, after taking my kids to church at night, they began exhibiting allergy symptoms due to the presence of dog/cat hair in the supposedly sanitized car. The next morning, I inspected the vehicle only to discover that it was riddled with dog/car hair, never having been vacuumed, cleaned, or sanitized, despite having already paid an outrageous $3,000 for these services. Their audacious response was that the services were indeed completed, and I was obliged to pay or face the threat of not obtaining the car. As if this ordeal wasn't enough, the situation worsened when driving the car at speeds exceeding 70 M/H revealed severe shaking issues, indicating a blatant failure in the alleged wheel alignment – a service that was guaranteed as done but with no proof of completion. My attempt to seek resolution the next day was met with sheer indifference from your representative, who callously claimed an inability to do anything. I was callously instructed to bring the car back, disregarding the impracticality of driving an hour for an argument. When I proposed fixing the numbers and sending them for my approval, the response was a resounding refusal. The only directive given was for me to drive back to the dealership, beg for a refund based on their policy, and face the reality that I had been scammed and deceived by Scott Levitt. More

They do everything to satisfy your needs and make sure you are happy with your purchase you are happy with your purchase More