Parks Toyota of DeLand

i have bought 2 cars from bruce great guy Bruce was great bought 2 cars from him no pressure,no lies,just a great process.Only complaint was the extra warranty push from someone other than my Bruce was great bought 2 cars from him no pressure,no lies,just a great process.Only complaint was the extra warranty push from someone other than my salesman More

My poor car :'( I had my car serviced by Auto butler about two weeks ago and everything seemed fine at first, until I saw my car under a street light. There are now s I had my car serviced by Auto butler about two weeks ago and everything seemed fine at first, until I saw my car under a street light. There are now scratches on my cars hood which were certainly not there before. Whoever serviced it either used a power polisher and did not know what they were doing, or they used a cloth that was somehow contaminated with some sort of abrasive (Ex. sand). This is not my idea of professional work. I would like to be contacted about this. My car is less than two years old, and is garage kept. I would like an explanation as to why my paint is now ruined. Seems ok in the sun, but under street lights the scratches are clearly there. This is not the first time my car has been damaged in some way by this dealership. I have gotten my oil changed there a quite a few times, and more often than not there were oil stains on my car, both inside and out. Complain to management, and all you get is an "I'm sorry", we will clean it. I'm so sick of hearing that. Toyota makes a great product, but the service stinks. I feel sorry for my poor car whenever I have to get it serviced. I don’t see any of the technicians there showing any regard for my property. More

rip off customer service They will try and nickle and dime you! Charged me 4.95 to apparently wipe up a spot on the shop floor. I'm serious! This is prius in for and oil cha They will try and nickle and dime you! Charged me 4.95 to apparently wipe up a spot on the shop floor. I'm serious! This is prius in for and oil change! They try to sell you add ons not needed nor specified and recommend in the factory manual. Now i see they left some parts out of the shield underneath the car...you've been warned! More

Excellent Customer Service We bought our 2015 Prius in December 2014. Right from the start, Parks Toyota of DeLand provided excellent customer service, with no pressure. We we We bought our 2015 Prius in December 2014. Right from the start, Parks Toyota of DeLand provided excellent customer service, with no pressure. We weren't used to that from a car dealer. They even had a catered Customer Appreciation Dinner for new car buyers, where representatives from every department explained their functions and answered our questions. Bruce Hrabia continues to keep in contact with us, encouraging us to call him if ever we need to. I take advantage of the weekly free car wash, and Jolene is always there to greet me and does a great job in no time at all. Monica Arcos always takes time for an hello whenever I'm there and lets me know she'll be glad to help me with anything. I highly recommend the team at Parks Toyota - they are exceptional! More

Great deal on our Prius - super service after the sale! I purchased a 2014 Prius last year at Parks Toyota (salesman was Wayne Glasgow) and recently was there for scheduled service. I felt that the staff we I purchased a 2014 Prius last year at Parks Toyota (salesman was Wayne Glasgow) and recently was there for scheduled service. I felt that the staff went the extra mile to make sure my questions were answered and that the service was performed properly and promptly. From the time I began researching the market for the best pricing to the day I drove off the lot with the Prius, I can honestly say my experience at Parks Toyota has been 100% positive. I do not hesitate to recommend them and have already done so to many of my friends. More

Lack of disclosure/honesty salesperson not forthcoming with relevant info on vehicle. Asked for specific options on model to be found and delivered to this dealer for purchase salesperson not forthcoming with relevant info on vehicle. Asked for specific options on model to be found and delivered to this dealer for purchase on agreed to OTD internet price. Upon arrival requested vehicle options were missing. NO contact effort EVER made to disclose this which was submitted thru email to salesperson for confirmation days prior to visit also no mention on day of conversation. Tried to continue with the process to purchase after agreed to credit reduced price. Final figures reflect a little bump in amount financed amazingly passed off as doc stamps in the very same amount as the agreed to credit. Hmmmm? The doc stamp/bump quote was inaccurate for the purchase price in Florida of o.oo7xpurchase price. The general manager leaves his glass fishbowl to intervene with an inept explanation assuming we are all morons until proving otherwise and refuses to budge on this small amount. He was left holding something in his hand but it wasn't my cash. These places are all the same in my opinion, deceitful, dishonest, misleading, they are pathetic jokes and see customers only as numbers. DO NOT DEAL HERE. More

Amazing start to finish I wanted to write this review of my experience with Deland Toyota, start to finish this business went above and beyond for me and was extremely respon I wanted to write this review of my experience with Deland Toyota, start to finish this business went above and beyond for me and was extremely responsive via email. I worked with Tom via email for a few days and he was always extremely quick to respond to any questions I had and was always very professional. Shortly after I worked out the details with Tom via email I was introduced to my Amazing Sales lady Candice, she was sweet and nice and both her and Tom worked with my budget and they were able to help me get a little more for my trade in to help get me down to the number my family needed. When we arrived at the dealership the 2015 Toyota Sienna was waiting for us fully detailed and ready to go, Candice went on a ride with us and told us all about the features. We then came back signed some paperwork and we were on the road, every person we met or worked with was professional and really fantastic to deal with Tom and Candice are fantastic honest people who truly believe in doing what’s best for the Customer and have earned a customer for life with this experience.. To add to this during this process I was also working with 3 other dealerships trying to get the best deal most of them were pushy and borderline rude with how they handled things, I can agree I am a very aggressive negotiator being in the car business before I was not going to take anything but the best offer for everyone but other dealerships were out to make a quick buck and did not care about long term retention and that is where Parks Toyota of Deland excels. They have even followed up with me a few times via text to make sure I am completely happy with my purchase. More

Great sales team Bought a used tundra from Parks Toyota Deland would highly recommend to my friends and family as I was very pleased with the buying experience. Than Bought a used tundra from Parks Toyota Deland would highly recommend to my friends and family as I was very pleased with the buying experience. Thanks Parks Toyota of Deland. More

Outstanding It's not often that a dealership will give you blue book value for a trade in. Denise helped me out tremendously to keep my payments where I needed th It's not often that a dealership will give you blue book value for a trade in. Denise helped me out tremendously to keep my payments where I needed them and from going upside down. I was able to get exactly what I wanted (even though they didn't have it on sight) the same day. Denise is the most relaxed person I have ever met in sales and it wouldn't have been the same without her More

Fantastic through and through This was my first time buying a new car and the entire experience was amazing. Denise Hayes picked me up from work the day I was picking up the vehicl This was my first time buying a new car and the entire experience was amazing. Denise Hayes picked me up from work the day I was picking up the vehicle and made sure that any question I had was answered and then some. I recommend this dealership to everyone I know that's looking for either a New or Used car. 5 stars. Will continue to go through Parks for all future vehicle purchases. Couldn't be happier. More