Parks Toyota of DeLand

Never got vehicle delivered Horrible experience. I was lied to and was treated like complete garbage. They completely do not care about you as a person. I've never as a customer Horrible experience. I was lied to and was treated like complete garbage. They completely do not care about you as a person. I've never as a customer would ever shop at this dealership. More

Tough deal to make but Parks delivered!!! It was a difficult deal to accomplish, my current car was buried in 8K, my payment was already really high and I didn't want to go any higher. My cred It was a difficult deal to accomplish, my current car was buried in 8K, my payment was already really high and I didn't want to go any higher. My credit was good but not great. So how to put me into a new Toyota Camry XSE v6, that was the question. It was a question every prior dealership answered with NO WAY. Some spent time before telling me my payment would have to go up 100+ or I would need to put down 7K. Others wouldn't even talk to me when I told them my car year and amount owed. I was about to give up and wait for my value to even out. Then I used truecar to get the value of the XSE and Parks Toyota responded. They were very friendly, and optimistic that they could do something. They invited me over and offered me the car for $30 more than I was paying with nothing down. Woohoo! Bruce was my initial contact and was very pleasant and helpful, Derek assisted me when Bruce was busy. Tom the sales manager had an assured calming confidence that we were going to get the deal done (and he was right). I don't recall the name of the finance manager but he was excellent and very straight forward. He explained the difficulties we needed to overcome and how we did it. It was really a great experience. I did have a small disagreement with the GM, but it was after the fact. Overall Parks did the near impossible. I'm guessing they sacrificed a bit in profit to get me a deal that I was barely qualified for. Since then I am so happy to be out of my old car (Camry hybrid which was not a good fit for me) and into the new Camry XSE v6 (much more fun, comfortable, higher tech, and just plain enjoyable to drive and look at) Good Show Parks!!! Would definitely buy from again More

Best deal!!! Worked with Bruce and Jay, this has been the 2nd vehicle I've purchased here, excellent customer services and I got the deal I want WHOOAH!!! Worked with Bruce and Jay, this has been the 2nd vehicle I've purchased here, excellent customer services and I got the deal I want WHOOAH!!! More

i have bought 2 cars from bruce great guy Bruce was great bought 2 cars from him no pressure,no lies,just a great process.Only complaint was the extra warranty push from someone other than my Bruce was great bought 2 cars from him no pressure,no lies,just a great process.Only complaint was the extra warranty push from someone other than my salesman More

My poor car :'( I had my car serviced by Auto butler about two weeks ago and everything seemed fine at first, until I saw my car under a street light. There are now s I had my car serviced by Auto butler about two weeks ago and everything seemed fine at first, until I saw my car under a street light. There are now scratches on my cars hood which were certainly not there before. Whoever serviced it either used a power polisher and did not know what they were doing, or they used a cloth that was somehow contaminated with some sort of abrasive (Ex. sand). This is not my idea of professional work. I would like to be contacted about this. My car is less than two years old, and is garage kept. I would like an explanation as to why my paint is now ruined. Seems ok in the sun, but under street lights the scratches are clearly there. This is not the first time my car has been damaged in some way by this dealership. I have gotten my oil changed there a quite a few times, and more often than not there were oil stains on my car, both inside and out. Complain to management, and all you get is an "I'm sorry", we will clean it. I'm so sick of hearing that. Toyota makes a great product, but the service stinks. I feel sorry for my poor car whenever I have to get it serviced. I don’t see any of the technicians there showing any regard for my property. More

rip off customer service They will try and nickle and dime you! Charged me 4.95 to apparently wipe up a spot on the shop floor. I'm serious! This is prius in for and oil cha They will try and nickle and dime you! Charged me 4.95 to apparently wipe up a spot on the shop floor. I'm serious! This is prius in for and oil change! They try to sell you add ons not needed nor specified and recommend in the factory manual. Now i see they left some parts out of the shield underneath the car...you've been warned! More

Great deal on our Prius - super service after the sale! I purchased a 2014 Prius last year at Parks Toyota (salesman was Wayne Glasgow) and recently was there for scheduled service. I felt that the staff we I purchased a 2014 Prius last year at Parks Toyota (salesman was Wayne Glasgow) and recently was there for scheduled service. I felt that the staff went the extra mile to make sure my questions were answered and that the service was performed properly and promptly. From the time I began researching the market for the best pricing to the day I drove off the lot with the Prius, I can honestly say my experience at Parks Toyota has been 100% positive. I do not hesitate to recommend them and have already done so to many of my friends. More

Excellent Customer Service We bought our 2015 Prius in December 2014. Right from the start, Parks Toyota of DeLand provided excellent customer service, with no pressure. We we We bought our 2015 Prius in December 2014. Right from the start, Parks Toyota of DeLand provided excellent customer service, with no pressure. We weren't used to that from a car dealer. They even had a catered Customer Appreciation Dinner for new car buyers, where representatives from every department explained their functions and answered our questions. Bruce Hrabia continues to keep in contact with us, encouraging us to call him if ever we need to. I take advantage of the weekly free car wash, and Jolene is always there to greet me and does a great job in no time at all. Monica Arcos always takes time for an hello whenever I'm there and lets me know she'll be glad to help me with anything. I highly recommend the team at Parks Toyota - they are exceptional! More

Lack of disclosure/honesty salesperson not forthcoming with relevant info on vehicle. Asked for specific options on model to be found and delivered to this dealer for purchase salesperson not forthcoming with relevant info on vehicle. Asked for specific options on model to be found and delivered to this dealer for purchase on agreed to OTD internet price. Upon arrival requested vehicle options were missing. NO contact effort EVER made to disclose this which was submitted thru email to salesperson for confirmation days prior to visit also no mention on day of conversation. Tried to continue with the process to purchase after agreed to credit reduced price. Final figures reflect a little bump in amount financed amazingly passed off as doc stamps in the very same amount as the agreed to credit. Hmmmm? The doc stamp/bump quote was inaccurate for the purchase price in Florida of o.oo7xpurchase price. The general manager leaves his glass fishbowl to intervene with an inept explanation assuming we are all morons until proving otherwise and refuses to budge on this small amount. He was left holding something in his hand but it wasn't my cash. These places are all the same in my opinion, deceitful, dishonest, misleading, they are pathetic jokes and see customers only as numbers. DO NOT DEAL HERE. More

Amazing start to finish I wanted to write this review of my experience with Deland Toyota, start to finish this business went above and beyond for me and was extremely respon I wanted to write this review of my experience with Deland Toyota, start to finish this business went above and beyond for me and was extremely responsive via email. I worked with Tom via email for a few days and he was always extremely quick to respond to any questions I had and was always very professional. Shortly after I worked out the details with Tom via email I was introduced to my Amazing Sales lady Candice, she was sweet and nice and both her and Tom worked with my budget and they were able to help me get a little more for my trade in to help get me down to the number my family needed. When we arrived at the dealership the 2015 Toyota Sienna was waiting for us fully detailed and ready to go, Candice went on a ride with us and told us all about the features. We then came back signed some paperwork and we were on the road, every person we met or worked with was professional and really fantastic to deal with Tom and Candice are fantastic honest people who truly believe in doing what’s best for the Customer and have earned a customer for life with this experience.. To add to this during this process I was also working with 3 other dealerships trying to get the best deal most of them were pushy and borderline rude with how they handled things, I can agree I am a very aggressive negotiator being in the car business before I was not going to take anything but the best offer for everyone but other dealerships were out to make a quick buck and did not care about long term retention and that is where Parks Toyota of Deland excels. They have even followed up with me a few times via text to make sure I am completely happy with my purchase. More