Parks Toyota of DeLand

Unethical, money sharks. Stay away at all costs.. I've done it again: I ignored other users reviews, and ah am I regretful more than ever! Here I am again full of frustration, rage and *extreme* shock I've done it again: I ignored other users reviews, and ah am I regretful more than ever! Here I am again full of frustration, rage and *extreme* shock at how low and UNETHICAL some people can get for making extra free dollars at the expense of uninformed consumers. All of this because I thought others do not understand leasing and that I can handle it better. But with unethical people, do math and logic really matter? Tom and his general manager, played every trick in their sleeves to perform a disgusting bait-and-switch on me. I had asked for a selling price and all fees of the car I'm interested in. Simple, right? Their answer was simple too. They gave me a great price without negotiation, they gave me approximately the True Market Value of the car. I thought it was fair, they will make a decent profit and I will get a good deal. Now here's something the average consumer does not know, that offer above is where the dealership job ends. The remaining part is financing the purchase. That is usually offered by captive companies such as Toyota Motor Credit or Southeast Toyota Finance. Once you agree on the car price, Southeast Toyota will finance you (whether for purchasing or leasing) and determine your monthly payment based on the car price and down payment. Leasing especially requires some knowledge to calculate the payment on your own. And oh boy, do unethical dealerships love leasing more than anything else in the world. They could inflate monthly payment and make money on your expense and the average consumer will still be proud of the "good deal" he got. Tom gave me this amazing yet reasonable total price. As a result, I turned down all other offers I had from other dealerships (I had told everyone that I'm contacting several dealers and Tom knew that). I then began discussing the lease terms with this unethical human being, or shark if you may. Based on our agreed price and my down payment, the monthly payment should have been around $80 a month. They sent to me an offer for $180 a month. Whew! That's an extra $100 a month. Where does this money go? To Tom and his manager's pockets. You know how much would that have been for the total lease, $3600 straight to their pockets, upfront. Take a step back and think with me: $3600 ABOVE what we agreed on initially would have gone in Tom's pocket. Why? Because they thought I was an uninformed consumer. I replied to Tom, called him out on all of his nonsense. I asked, "What is this Min. Drive Off (-)?" why is it being added to my cap cost? He says, it's something that "Toyota requires". Aha, I see. Why would Toyota add hidden fees?? They could have added it to the base price (!!) ... Anyway, I then ask, "I see you listed my graduate rebate as I asked, but when I add the numbers, it's not reflected in the total price'. He says, "these rebates do not actually reduce capital cost, but they are reflected on monthly payment". But my funniest moment is when I had asked, over email, "Could you breakdown the $1406.40 'Dealer/State' fees for me?" ... Wait Dealer/State fees? As if the state and dealer were one entity.. Anyway, the funny reply comes back "$899.95 dealer fees + $388.0 tag fee + $2 lemon law fee and downpayment tax $108.18 = $1405.12". I literally laugh out loud. The numbers he gave add up to $1398.13,and they do NOT add up neither to $1405.12 as he claimed in his email NOR to $1406.40 as he claimed in the offer. My experience so far was full of moments that fall beyond this world's math and logic basic laws. So I told Tom I would call him over the phone to discuss the numbers. I give them a call, and I call him out on every lie he gives me. Unprepared to deal with these straightforward confrontations, Tom starts to raise his voice gradually until he lashes out uncontrollably, triggering his manager to take over his call and say calmly, confidently "Hi Mr. XXX, I was hired by this dealership to improve its reputation, ever since I was hired we have been closing more sales and people are happy with us! Now what do you think of the deal Tom gave you?" I call out on every lie in that offer. Mr. Manager gets upset as well, you see, reputation does not really matter when $3600 of free dollars are threatened to vanish away in front of an informed customer. Realizing that he would not squeeze my hard-earned money out of me with his unethical tactics. He raises his voice and ends the conversation abruptly, saying "I do not want to do business with you." Hangs up, I call up Toyota and document my experience thoroughly, putting one more nail in this unethical pathetic already-dying dealership's coffin, hoping that the day Toyota realizes it needs to stop selling them their cars gets closer. Here's a funny fact for readers who took the time to read this review. This dealership would have made a *guaranteed* $413 NET profit in this transaction AT LEAST. And they do not have to do anything but receive my paperwork via fax. Is it only $413? That does not include secret dealer cash the Toyota offers periodically to dealers, so if Toyota was offering $750 dealer cash, they would have made $1913 gross profit in this single day. More fun facts, the car I was interested in was not even on the dealership's lot yet. Meaning that they have not paid any interest at all for renting it on their lot. It would have been pure profit for them. But man, these greedy despicable instincts must have been really pronounced in their genes makeup to pass on a decent profit and battling for a $3600 extra undeserved cash. Pathetic and deplorable. More

Excellent dealer ! EXCELLENT service. Went to service my wife's Venza with a nail in a tire also. Leo Uliana did everything and when the tire needed to be replaced and EXCELLENT service. Went to service my wife's Venza with a nail in a tire also. Leo Uliana did everything and when the tire needed to be replaced and they didn't have it, Leo went out of his way to make sure they got the car fixed without me having to go back and forth. I had my son with me and he played and watched cartoons in a kids area. Very nice dealership. Highly recommended. More

HORRIBLE! BEWARE! Don't buy from here. Horrible customer service. Liars and thieves. Once in the back room with the finance crook they change your price and interest ra Don't buy from here. Horrible customer service. Liars and thieves. Once in the back room with the finance crook they change your price and interest rate. All fake smiles acting like they want to give you the best possible deal. But once the car is purchased and that's when their scam and tricks occur. Never again. You have been warned! Bought a car from toyota of Orlando and had a totally different experience. More

dealer I will never buy another Toyota from u non professional people who think they have to treat u like dirt because your nationality I will never recommen I will never buy another Toyota from u non professional people who think they have to treat u like dirt because your nationality I will never recommend any body to go here they tell you what you wanna hear but can't keep no promise go to coggin Honda good people More

The salesperson was very cordial and easy to work with. I did not feel pressured into making a quick decision and he provided the information I asked for and it was presented in a very orderly fashion. He I did not feel pressured into making a quick decision and he provided the information I asked for and it was presented in a very orderly fashion. He was very helpful and wanted to make sure I was comfortable with the facts and figures. More

Alex and Chad went above and beyond to get me into a good car and a good deal. I recommend them over any other dealership in this area. I had visited Deland Kia first because of their promotion on most v car and a good deal. I recommend them over any other dealership in this area. I had visited Deland Kia first because of their promotion on most vehicles. Only to find out the way they priced the cars over invoice, there was NO deal. Big surprise their inventory is extremely high. Very unethical practices going on there. We passed Parks Toyota on our way to get lunch, I said "that is where I will get my car." We went back after lunch and worked with Alex Darnell. Who also brought Chad over to explain some special offers. Both of these men were professional, polite and did everything they could to give me the best deal possible. There was no fancy dancing around; they wanted to help me. Even though we may have been a lot to handle with our questions and bargaining, they continued to help us as best they could. After finalizing the deal we went past closing time, everyone was friendly toward us. Others helped with preparing our car, one gentlemen stayed to fill it with gas. By the time we left it was 9:30 pm and Alex continued to make sure we had everything we needed. Not once did he try to rush us, or pressure us. I have never been happier with a car buying experience. I highly recommend them to everyone. This is my new car dealer of choice. Also the deals they offer, are real! More

We just bought a brand new 2014 Toyota Tundra from Parks Toyota! From the moment we walked in and met Monica, and all the way through the process with Marc and Tom . It was a great overall experience. They Toyota! From the moment we walked in and met Monica, and all the way through the process with Marc and Tom . It was a great overall experience. They helped me meet and exceed my financial expectations. I am thrilled with the results! More

NO service after the sale. sold me a defective brand new car and wont take responsibility for it. Monica Arcos there customer relations manager be littled me called me a liar and asked me to leave all becau car and wont take responsibility for it. Monica Arcos there customer relations manager be littled me called me a liar and asked me to leave all because wanted documentation that the dealership was no longer going to service the defect to my brand new car. This is negligance on there behalf and wont take responsibility. Do yourself a favor and dont buy a car from them. More

Do not buy from Deland toyota they will send you out the door in a car and weeks later you find out you were NOT ever financed for the car so i ask for my trade in back they told me NO so they put me in ano door in a car and weeks later you find out you were NOT ever financed for the car so i ask for my trade in back they told me NO so they put me in another six weeks later never got financed for that car either DEMANDED MY CAR BACK then I find out they sent my trade in to the auction (so they say) I go four days waiting to get my car back the truth be told THEY SOLD MY CAR to someone in Deltona.i get my car back but in the mean time Toyota pays off my loan at that bank.Bank tells me theres a mans name on the title with mine I bought this car brand new so my name was the only one on title until i dealt with toyota.Toyota jumped the gun they should have never did ANYTHING TO OR WITH MY CAR until the deal was final It was never final now theres a huge problem and If you ever want to talk to the general Manager FORGET the Salesman will shoot you ever where in between but never to the General Manager They say hes not there or he's busy the funny thing is my problem will stay as is UNTIL I SPEAK TO THE GENERAL MANAGER I dont think he has a clue what kind of people are working for him..you talk about a night mare and for the last three days a CAR SALESMAN calls me being rude telling e i need to do this and i need to that WHY would the salesman be calling me and not the finance department or the GENERAL MANAGER???????????? My car is pay off Toyota dropped the ball and the car SALESMAN is calling me????? PLEASE EXPLAIN THAT TO ME........very unhappy customer and word of mouth is what makes a business :) More

I emailed this dealership regarding a used car they had listed on their website. I received an email back asking me to call to schedule a test drive for this vehicle. I did call them and was told "o listed on their website. I received an email back asking me to call to schedule a test drive for this vehicle. I did call them and was told "oh, we sold that vehicle but we have others available". Of course, the other vehicles were not the same model I was inquiring about and they were more expensive. When I asked why the fact that they no longer have this vehicle wasn't mentioned in the email, they gave me a line that the office didn't know the vehicle had been sold. I guess the office still doesn't know because this vehicle is still showing on their inventory. I feel like they are playing the old bait & switch game. I had cash in hand and fully intended on purchasing a vehicle from this dealership, but I'm taking my business to a more reputable dealer. I don't play games with my money. More