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Parkside Kia

Knoxville, TN

4.8
1,384 Reviews
Since its inception, the KIA brand has stood for combining innovation and value to provide drivers with an exciting alternative to the status quo at an affordable price. Parkside KIA endeavors to do exactly that at our state-of-the-art facility where we emulate KIA by providing an enjoyable automotive experience you won’t find anywhere else. Winner of the prestigious Kia Dealer Excellance Program, Plus for the last 5 years. 2019 Kia President's award winner (one of the top dealers in the nation). 2020 & 2021 Kia Platinum Prestige winner (top 2% of worldwide dealers in customer satisfaction). We back up our claim that we will give you an experience that cannot be matched anywhere else. That experience starts in our modern showroom inspired by KIA’s futurist design aesthetic. Our facility was conceived and built for your comfort and convenience with numerous amenities especially for you and even your children. Parkside KIA features a comfortable customer lounge with a coffee bar complete with beverages, snacks, candies for our little customers as well as cable television and complimentary WIFI.
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9929 Parkside Dr.

Knoxville, TN

37922

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Showing 1,384 reviews

August 07, 2012

By far the worst buying experience I've ever had. Called ahead to look at a used vehicle, then arrived after an hour and a half drive to find out it wasn't even on the lot. They couldn't find the car or th More

by granite75
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sarah, Aaron
Jun 19, 2013 -

Parkside Kia responded

Ted Russell KIA participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your past bad experience. Most importantly, we would like to announce to all previous reviewers that as of May 6th,2013, our New General Manager is Mr.Stan Anthony. Stan brought along an entirely new Management Staff including a New Car Manager, Used Car Manager, New Finance Director plus an E-Commerce Director to handle our Internet presence. It's a brand new day at Ted Russell KIA. We invite all previous reviewers to revisit our Store to see for themselves, then revisit their past postings and click "edit". Thanks Again, The Staff of Ted Russell KIA 240 North Peters Road Knoxville,TN. 37923 (865) 531-4000

July 18, 2012

I recently came to Ted Russell Kia and worked with Willam.The service was great and the overall feel of the dealership is impeccable. This dealership is a must visit place, couldn't find better servic More

by Kinte2347
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Summey
June 23, 2012

We were shopping for a new Sorento. Mid-week we went to Ted Russell for our first visit and met with the Sales Manager. We already knew exactly the model and options we wanted, and had our current car to t More

by elwood_p
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stan Shelton
Jun 19, 2013 -

Parkside Kia responded

Ted Russell KIA participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your past bad experience. Most importantly, we would like to announce to all previous reviewers that as of May 6th,2013, our New General Manager is Mr.Stan Anthony. Stan brought along an entirely new Management Staff including a New Car Manager, Used Car Manager, New Finance Director plus an E-Commerce Director to handle our Internet presence. It's a brand new day at Ted Russell KIA. We invite all previous reviewers to revisit our Store to see for themselves, then revisit their past postings and click "edit". Thanks Again, The Staff of Ted Russell KIA 240 North Peters Road Knoxville,TN. 37923 (865) 531-4000

March 26, 2012

Darrell, Brandon and J.D. were great to work with! I honestly didn't plan on buying -- just wanted a test drive. I was nervous because, as a single mother, I needed my payments to be in a certain ballpa More

by ritchism
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell Robinette, Brandon, J.D. Jackson
February 08, 2012

I went to Ted Russell Kia on a Sunday afternoon, with my lil niece & nephew in tote with the intention of buying another SUV. My salesperson was Don Peters and he was very knowledgable and eager to help me More

by sassy1et
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Peters
February 07, 2012

I have seen a lot of new Kia's on the road lately. They all catch my eye because of the sleek new design. I wanted a luxury vehicle at an affordable price, so I decided to check them out. I went to Ted Rus More

by TupeloHoney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Wright
February 07, 2012

I had a problem getting the information I requested online. I tried getting most of my information from the online because I dreaded working with a salesperson. Once I began working with Don Peters More

by johnsshadow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Peters
January 30, 2012

We love our Sorento. Ted Russell Kia gave us the deal we wanted on the car we wanted. We appreciate the excellent follow up after the sale as well. More

by KKSteele
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darrell Robinette
January 30, 2012

Our salesman Darrell Robinette did a great job assisting us with the purchase of a new Kia Optima EX. Our family was looking for a car with great mileage and room. Darrell did a fantastic job accomadating o More

by hdepot744
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell Robinette and Brandon (Sales Manager)
January 23, 2012

Our Salesman- Darrell Robinette did a great job for my Wife and I during our visit. He was able to get us into a new Kia Soul and at a lower monthly payment and much better interestdeal on our loan. We co More

by jloveday
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darrell Robinette