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Parkside Kia

Knoxville, TN

4.9
1,615 Reviews
Since its inception, the KIA brand has stood for combining innovation and value to provide drivers with an exciting alternative to the status quo at an affordable price. Parkside KIA endeavors to do exactly that at our state-of-the-art facility where we emulate KIA by providing an enjoyable automotive experience you won’t find anywhere else. Winner of the prestigious Kia Dealer Excellance Program, Plus for the last 5 years. 2019 Kia President's award winner (one of the top dealers in the nation). 2020 & 2021 Kia Platinum Prestige winner (top 2% of worldwide dealers in customer satisfaction). We back up our claim that we will give you an experience that cannot be matched anywhere else. That experience starts in our modern showroom inspired by KIA’s futurist design aesthetic. Our facility was conceived and built for your comfort and convenience with numerous amenities especially for you and even your children. Parkside KIA features a comfortable customer lounge with a coffee bar complete with beverages, snacks, candies for our little customers as well as cable television and complimentary WIFI.
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9929 Parkside Dr.

Knoxville, TN

37922

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Showing 1,615 reviews

August 23, 2012

They just lead me on promising financing, then after taking off work because I'm told he talked to the bank and wanted me to come back, I get there to have them only offer a car that is five years old. More

by joey4100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff
Jun 19, 2013 -

Parkside Kia responded

Good Morning Joey,, My Dealership (Ted Russell Kia) participates in the DealerRater Certified Dealer Program. As of May 6th,2013 we have an entirely New Management Team here at Ted Russell Kia. I can assure you that Jeff Potts, John Stephens, Dave Sutton and JD Jackson (The entire Management and Finance Staff) are no longer with our organization. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience before our arrival. That is very disappointing to us since we now have control of this Store and your negative review is currently posted and specifically mentions three Managers that no longer work here. Through the DealerRater Certified Dealer Program we have the opportunity to work with you to resolve any issues with your prior bad experience at Ted Russell Kia. We realize that times change, people change and obviously Dealership Management Teams also change.(Thanks to Mr. Russell himself) We would like to have you back on our side if possible. On that note....... You have an opportunity to update your review at any time. You are able to edit your comments by logging into your DealerRater Account and then click "Edit" to modify or even delete your past review. I hope that we may resolve this manner, especially if you would like to stop in for another visit and meet the NEW TEAM. Our New GM is Mr. Stan Anthony who has spent the last 19 years at Tilley Lane in Lenoir City. He and I have more than 50 years of combined Retail Automotive experience and will assure you that you will see, hear and smell a huge difference in our store since our arrival:) Sincerely, Darrell Robinette Ted Russell Kia 240 N. Peters Road Knoxville,TN. 37923 (865) 531-4000

Jun 20, 2013 -

Parkside Kia responded

Ted Russell KIA participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your past bad experience. Most importantly, we would like to announce to all previous reviewers that as of May 6th,2013, our New General Manager is Mr.Stan Anthony. Stan brought along an entirely new Management Staff including a New Car Manager, Used Car Manager, New Finance Director plus an E-Commerce Director to handle our Internet presence. It's a brand new day at Ted Russell KIA. We invite all previous reviewers to revisit our Store to see for themselves, then revisit their past postings and click "edit". Thanks Again, The Staff of Ted Russell KIA 240 North Peters Road Knoxville,TN. 37923 (865) 531-4000

August 07, 2012

By far the worst buying experience I've ever had. Called ahead to look at a used vehicle, then arrived after an hour and a half drive to find out it wasn't even on the lot. They couldn't find the car or th More

by granite75
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sarah, Aaron
Jun 19, 2013 -

Parkside Kia responded

Good Morning Granite75, (Sorry but I don't know your name) My Dealership (Ted Russell Kia) participates in the DealerRater Certified Dealer Program. As of May 6th,2013 we have an entirely New Management Team here at Ted Russell Kia. I can assure you that Jeff Potts, John Stephens, JD Jackson, Dave Sutton and a majority of the Sales Staff, are no longer with our organization. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience before our arrival. That is very disappointing to us since we now have control of this Store and your negative review is currently posted and specifically mentions three Managers that no longer work here. Through the DealerRater Certified Dealer Program we have the opportunity to work with you to resolve any issues with your prior bad experience at Ted Russell Kia. We realize that times change, people change and obviously Dealership Management Teams also change.(Thanks to Mr. Russell himself) We would like to have you back on our side if possible. On that note....... You have an opportunity to update your review at any time. You are able to edit your comments by logging into your DealerRater Account and then click "Edit" to modify or even delete your past review. I hope that we may resolve this manner, especially if you would like to stop in for another visit and meet the NEW TEAM. Our New GM is Mr. Stan Anthony who has spent the last 19 years at Tilley Lane in Lenoir City. He and I have more than 50 years of combined Retail Automotive experience and will assure you that you will see, hear and smell a huge difference in our store since our arrival:) Sincerely, Darrell Robinette Ted Russell Kia 240 N. Peters Road Knoxville,TN. 37923 (865) 531-4000

Jun 20, 2013 -

Parkside Kia responded

Ted Russell KIA participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your past bad experience. Most importantly, we would like to announce to all previous reviewers that as of May 6th,2013, our New General Manager is Mr.Stan Anthony. Stan brought along an entirely new Management Staff including a New Car Manager, Used Car Manager, New Finance Director plus an E-Commerce Director to handle our Internet presence. It's a brand new day at Ted Russell KIA. We invite all previous reviewers to revisit our Store to see for themselves, then revisit their past postings and click "edit". Thanks Again, The Staff of Ted Russell KIA 240 North Peters Road Knoxville,TN. 37923 (865) 531-4000

July 19, 2012

I recently came to Ted Russell Kia and worked with Willam.The service was great and the overall feel of the dealership is impeccable. This dealership is a must visit place, couldn't find better servic More

by Kinte2347
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Summey
June 24, 2012

We were shopping for a new Sorento. Mid-week we went to Ted Russell for our first visit and met with the Sales Manager. We already knew exactly the model and options we wanted, and had our current car to t More

by elwood_p
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stan Shelton
Jun 19, 2013 -

Parkside Kia responded

Good Morning Elwood_p, My Dealership (Ted Russell Kia) participates in the DealerRater Certified Dealer Program. As of May 6th,2013 we have an entirely New Management Team here at Ted Russell Kia. I can assure you that Jeff Potts, Stan Shelton,John Stephens, JD Jackson and Dave Sutton are no longer with our organization. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience before our arrival. That is very disappointing to us since we now have control of this Store and your negative review is still actively posted and specifically mentions a Manager (Stan Shelton), that no longer works here. Through the DealerRater Certified Dealer Program we have the opportunity to work with you to resolve any issues with your prior bad experience at Ted Russell Kia. We realize that times change, people change and obviously Dealership Management Teams also change.(Thanks to Mr. Russell himself) We would like to have you back on our side if possible. On that note....... You have an opportunity to update your review at any time. You are able to edit your comments by logging into your DealerRater Account and then click "Edit" to modify or even delete your past review. I hope that we may resolve this manner, especially if you would like to stop in for another visit and meet the NEW TEAM. Our New GM is Mr. Stan Anthony who has spent the last 19 years at Tilley Lane in Lenoir City. He and I have more than 50 years of combined Retail Automotive experience and will assure you that you will see, hear and smell a huge difference in our store since our arrival:) Sincerely, Darrell Robinette Ted Russell Kia 240 N. Peters Road Knoxville,TN. 37923 (865) 531-4000

Jun 20, 2013 -

Parkside Kia responded

Ted Russell KIA participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your past bad experience. Most importantly, we would like to announce to all previous reviewers that as of May 6th,2013, our New General Manager is Mr.Stan Anthony. Stan brought along an entirely new Management Staff including a New Car Manager, Used Car Manager, New Finance Director plus an E-Commerce Director to handle our Internet presence. It's a brand new day at Ted Russell KIA. We invite all previous reviewers to revisit our Store to see for themselves, then revisit their past postings and click "edit". Thanks Again, The Staff of Ted Russell KIA 240 North Peters Road Knoxville,TN. 37923 (865) 531-4000

March 27, 2012

Darrell, Brandon and J.D. were great to work with! I honestly didn't plan on buying -- just wanted a test drive. I was nervous because, as a single mother, I needed my payments to be in a certain ballpa More

by ritchism
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell Robinette, Brandon, J.D. Jackson
February 08, 2012

I went to Ted Russell Kia on a Sunday afternoon, with my lil niece & nephew in tote with the intention of buying another SUV. My salesperson was Don Peters and he was very knowledgable and eager to help me More

by sassy1et
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Peters
February 07, 2012

I have seen a lot of new Kia's on the road lately. They all catch my eye because of the sleek new design. I wanted a luxury vehicle at an affordable price, so I decided to check them out. I went to Ted Rus More

by TupeloHoney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Wright
February 07, 2012

I had a problem getting the information I requested online. I tried getting most of my information from the online because I dreaded working with a salesperson. Once I began working with Don Peters More

by johnsshadow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Peters
January 31, 2012

We love our Sorento. Ted Russell Kia gave us the deal we wanted on the car we wanted. We appreciate the excellent follow up after the sale as well. More

by KKSteele
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell Robinette
January 30, 2012

Our salesman Darrell Robinette did a great job assisting us with the purchase of a new Kia Optima EX. Our family was looking for a car with great mileage and room. Darrell did a fantastic job accomadating o More

by hdepot744
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell Robinette and Brandon (Sales Manager)