Parkside Kia

Friday night on November 25th around 5pm my grandmother and I started off going to Ted Russell KIA to purchase a truck, an F150 to be exact. They had one on the lot that I was interested in. They had it in and I started off going to Ted Russell KIA to purchase a truck, an F150 to be exact. They had one on the lot that I was interested in. They had it in their AD for 12,500 for 35k miles. Not too bad of a price. We arrive there, and a woman named Susan Schneider greeted us. I told Susan that I was interested in the truck that was in the AD I purchased 3 days prior. She seemed to look lost while roaming around the lot. She could not find the truck, so I start to eye the lot. I spotted it about 500 ft away. I said “There is the truck” and I started to walk towards it. She was hesitant to take me over to it, but I proceeded to walk over to it anyways. I walked up to the truck and looked inside. I saw trash all on the inside, and mud all over the tires and tail gate. Also, it had scratches all over the outside and a dent in the bumper. I am not sure why they would put this truck in the paper if it was not ready to sell. Susan wants me to test drive it, so she runs to go get the keys. She was gone for no less than 20 minutes because she could not find the keys. I start to re-think the truck due to gas costs. I then see a Black Ford Edge listed in the AD, too. We go for a test drive, and I love it. Susan takes me inside to run my credit, and such. She tells me I am approved, and gives me numbers on the Edge. She wanted me to pay around $500 or so for this car a month. I told her that was simply out of my price range. She said due to the mileage of the car they couldn’t do more than a 3 year payment, and that is why it was so high of a price. I proceeded to ask her and the finance manager if they had any other SUV’s because I liked the feel of them. They then lead me out to the car I will soon purchase, a 2008 Silver Saturn VUE. I really liked the look of the car when I saw it. My grandmother, Susan, and I load into the SUV to take a second test drive of the night. We are pulling out of the lot and onto the highway when I notice my feet were very cold. I lifted my foot up and tapped it down onto the floor board, and heard a little splash. It was water. The water was soaked into the carpet on the driver’s side front and back. Also, on the passenger side front and back. Susan stated that she did not know how long the water had been there. Could have been a week, or so. We then pull back into the lot. I jumped out of the car to see how bad the water was. I put my hand into the rug and water rose around my fingers. The water was obviously there for a long time collecting, or it was sudden flooding from maybe something that just exploded? I then try to find where the water was coming from. It looks like there was water dripping down out of the vents by the ground on both sides. I suggested that maybe the AC exploded. I wasn’t even sure if that was possible. We then proceed to walk inside and sit back down in her office. She gets the numbers for the vehicle ASAP. I work out a deal with them where I felt comfortable, $337.00 a month. I start to ask her when is the fastest she could have it fixed. She said Oh; I will have it fixed first thing in the morning. I will even come in early, and have it waiting on you. She then tries to get us to sign the papers right there. I was not comfortable doing that at such a fast pace. I needed to go home, and think about it over night. I was not comfortable enough with how the car looked with the water. It made me nervous about future problems. Around this time it is 8:30pm. I really need to go home, and sleep on this. My grandmother and I arrive back at the dealer ship on Saturday November 26th, at 9am. We were told the car was being looked at, and then they were going to start fixing it, so by the time we were done with the paperwork it would be ready. She then pulls out the paperwork, and proceeds to go over it. In my mind, I am thinking “OK, the car is being fixed and cleaned so by the time I get done signing this paperwork I can leave.” We get done signing all the paper work with Susan, so she takes us into John S.’ office, finance manager, and we start to do the final paperwork. In the mean time, I am still thinking in my head “Yay, I get to have my car soon when we’re done.” We put $2,000.00 on the car and an additional $1,940.00 for the bumper to bumper warranty. I wrote them out a check for $3,940.00. Before I wrote the check I asked John when they were going to be cashing it because my grandmother lives in Florida, and she was going to be putting the money into my account Tuesday. He stated that they would hold the check until Thursday for us. We agreed, so I wrote the check out. We then get out in the hall way for Susan to greet us, again. She stated that the car had a leak in the bottom seal, and that they could not make an appointment for it until Monday. I was told to call them back then. I was very frustrated, but said “ok.” I had no other choice. She then tells us that the man that details the cars, that is going to suck all the water out, was late. At this time it was 10:45am. We waited until 1:30pm to walk up to my car to find it just as wet as it was when I left it the night prior. It just smelled like something was sprayed on top. I told Susan that I was not accepting the car until it was taken to be dried. I do not know what the detailer was thinking but he did not fix the water issue. She drove it back over to the KIA detailer and drove back with it. She gets out of the car, and says that she has to take the car to the Nissan dealer. We did not want to wait there any longer because we had plans that day to go to the Smokies. We then have Susan take us back to my house. My father, grandmother, and I all went out to lunch, and when we were driving back to my house we decided to have my dad go by the dealership and talk to them. Susan pulled right in behind us with my car. We went to feel the rugs and it was still wet but not as bad. I realized it wasn’t all going to be dry right away. My dad had susan write down that she was going to have the windshield fixed, plus any damage that was caused by the water and that it meant even if I had to have a loaner if it took any longer than expected. She agreed to all of that even volunteering the loaner car more than once if the car had to be kept overnight. She wrote down something short, and crossed out a couple other things and had her boss sign it. She handed us the paper and I put it with the rest of the paperwork. We also asked her for a car fax. We left the car lot with an empty tank. Wow, they can’t even fill the gas tank when I just purchased a car from their company. We stop at the gas station, and my dad notices the bottom of the passenger door was catching and that it needed to be adjusted upwards. He told me I need to point it out when they take my car in Monday to be fixed. We got home, and my dad was looking a little more at my car. He noticed the passenger side hood had a thicker gap then the drivers side, and he thinks it had something to do with the bottom of the door being messed up. Maybe it got in an accident and didn’t show up on the car fax? Who knows. As we were leaving the lot Susan suggested we go get a tarp to cover the car on Sunday the 27th. My dad and I went and got a tarp and covered the car. My dad and grandmother left that night to go back to Florida. I was bummed I did not get to go drive my new car the next day. Sunday November 27th came along and I was stuck inside all day because it was pouring down rain. I did not want to move the tarp off my car the way it was. I would go outside in the rain every now and then to make sure the tarp was doing its job. I would dump the water off every time that had collected on it. I tried getting a hold of a lady I work with that lives in the same apartment complex as me, but she was on vacation until Wednesday November, 30th. Monday November 28th was just the beginning. I get up an hour early to make sure I have time to deal with this tarp I have to face by myself. It took me roughly 30 minutes to get this tarp off of the car so I could drive it. I drive the car to work with the cracked windshield and cover it back up in the pouring rain by myself. I go into work, and call the Shop Manager Robbie Ball. He tells me he has not heard from “the glass man”, and that as soon as he hears from him he will call me. I called him a couple hours later and asked him if he had heard from him, but he was in a meeting. I called back at this point around 2pm. He still had not heard anything from anyone. I then call Susan to see if she could ask him, and he said that she would be there Tuesday November 29th for my appointment, and that she would come get my car. She stated she would be there at 12:15pm. Tuesday November 29th rolls along, and I call Susan at 10:45 to confirm our appointment. She said we were still on for it. I then proceed to call her when 12:30pm came along. She stated that she lost my address to my work that I had given her the prior day, and that someone threw it away when they cleaned her office. I again, gave her the address. I left the keys at the front desk and gave her directions how to get there. I told her that I was leaving for my lunch break with some co-workers. I come back to work and my car was still there. As I am walking into the building she rides up. I walk with her to get the keys, and bring her back down. I show her the noise the passenger door is making and the gap in the hood on the passenger side, also. I wanted to also point out that I didn’t think it was just the windshield that was making the car wet. There was water seeping out of the speakers on the back passenger side. She said it was from the tarp getting it wet when I took it off. It was not from the tarp. The water kept dripping every time I wiped it. Susan then drove away with my car. She calls me roughly an hour later to tell me the windshield was cracked and that they couldn’t fix it until Thursday. I already knew the windshield was broken. I did not want the car back until it was fixed. I told her that. I also told her to bring me a loaner car so I could use it for the next 2 days. LIKE WE HAD AGREED ON. She said okay she would bring me my house keys and the rental. I then get another call roughly 2 hours later from a Brandon. He also was a finance manager. He proceeded to tell me that they were not bringing me a rental and that I had to either take my car the way it was or find a ride for 2 days. I argued with Brandon for about 10 minutes how I was told I was getting a loaner more than one time, and she agreed on it. He said it was not in the contract and they could not help me. I hung up on him. I asked my father to give the man a call. He told my dad he could not do anything but give me a rental for $25 a day, and some free oil changes and details. I told them to bring me my car back (the Saturn). I was not about to have them take any more money from me. Susan brought me my car back, and told me she would come get the car again on Thursday December, 1st at 8:30 am. to have the windshield replaced. It is now Wednesday night and I am still stuck with the water soaked car. I drafted this letter on Wednesday night Novemeber 30th. Mind you they were supposed to get my car fixed on Thursday like they told me for the 234,572,345 time. Again, they could not fix it until Monday. I was left stranded again on Thursday, Friday, Saturday, Sunday. Today is Monday December 5th and they still will not give me my car back. It is a little odd to me that I was promised all these things and 10 days later I still do not have the car I purchased. More

I was jerked around for many hours on the lot, as we all know this can happen on a dealership lot,I was prepared and held my ground. Needless to say I got the deal I needed, BUT this dealership did not pay know this can happen on a dealership lot,I was prepared and held my ground. Needless to say I got the deal I needed, BUT this dealership did not pay off my trade in on time so I got a delinquent mark on my credit report, NOR did they report the vehicle change to my insurance company!!!! I must explain...I made a payment on the vehicle that I traded on September 25, 2011 for a payment that was due on 10/3. I traded this vehicle to Ted Russell Kia on October 8, 2011, I get a phone call from my previous car finance company over a month later telling me that they have not received my payments, they are reporting to the credit agencies to mark my report yadda yadda. I call Ted Russell Kia back to find out what is going on and it takes days to get to someone only to be told well we don't know what happened but cooperate was supposed to send a check. I was also told that they needed my insurance info so they could alert my company of the change in vehicle. Have found out two months later they NEVER contacted my insurance company or bothered to do anything else they promised. Yet the salesman told me that if I did not rate him a 10 when the Kia company called me he would not get paid for the sale of my car. He even went so far as to tell me that he actually called a lady that did not rate him a 10 and told her he was not going to get paid for selling her a car. I am not sure if it is the Kia brand or the dealership that I dealt with, but what started out as happy and loving is turning into pain, misery, heartache,and bullchit!!!! More

Same thing happened to us with the not sending us a tag. was told they would send me a new one my tag has been expired for a week now and I haventrecieved a replacement temp tag OR my actual tag. Told they was told they would send me a new one my tag has been expired for a week now and I haventrecieved a replacement temp tag OR my actual tag. Told they would fix things and then we would go up there to have things fixed and be told they didnt have the part or didnt have a the due bill. 2 of the 4 problems have finally been fixed after about 2 or three trips my husband got tired of spending his day off wasting gas to go back and forth so we would rather pay out of pocket than to have them give us the run around anymore! Ted russel kia if you are reading this I have NOTHING but time on my hands and would love nothing more than to make sure everyone knows of your POOR POOR business ethics and customer service. If that means reporting to BBB or standing out there daily with a sign that tells customers to run away from doing business with you I will do just that! More