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Parkway Family Kia
Kingwood, TX
82 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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82 Reviews of Parkway Family Kia
May 25, 2023
Bought my 2023 Kia Stinger GT2 at Parkway Kia just to be treated like garbage. My car was build with a few issues that needed to be addressed. After a crazy first 2 weeks of trying to get fixed I called Kia treated like garbage. My car was build with a few issues that needed to be addressed. After a crazy first 2 weeks of trying to get fixed I called Kia of America just to be returned back to Parkway Kia who had on going excuses on not getting a part. A side note this is my 6th Kia and 3rd Stinger so not new to this brand. After weeks of upset I made my way over to Joe Myers spoke to the Sales Manager Sean and parts just to find out the part has been in warehouses throughout Americas, confronted Parkway just, as usual, to turn it around on me as if I’m in control of there way of doing business. A week later I’m here at Joe Myers the part is here and being installed. Be aware and be informed!! You want honesty and great service it’s here!! What I learned was at Parkway Kia I was just that days commission and then I was nothing but a problem the next week. Not a good way to do business. Joe Myers Kia took me in with no questions asked just helped me and didn’t even think twice. More
by texaslittlebear
Employees Worked With
Todd Richards, Brianna Service
May 06, 2023
My used car buying experience was amazing! Tony and Eric g worked wonders with my deal! They got me a great deal and low payments! I would recommend Parkway Family Kia and especially Tony and Tony and Eric g worked wonders with my deal! They got me a great deal and low payments! I would recommend Parkway Family Kia and especially Tony and Eric to all my friends and Family! More
by Billy Johnson
Employees Worked With
Tony, Eric, Chad
May 01, 2023
Horrible experience. Gave me multiple prices - new car, trade-in, etc. then when I got there they ignored it all and added $10,000 to tue original deal and tried to them Gave me multiple prices - new car, trade-in, etc. then when I got there they ignored it all and added $10,000 to tue original deal and tried to them get me to pay them to have the car that supposedly on the lot the night before delivered from Dallas. Total waste of time and rip off. More
by JES
Employees Worked With
Everyone that was involved.
April 23, 2023
My 19 year old daughter was shopping for her first car. We shopped 5 dealerships. I spoke to 2 different people at Parkway Family Kia. We discussed what I was looking for and the price I was looking for. I We shopped 5 dealerships. I spoke to 2 different people at Parkway Family Kia. We discussed what I was looking for and the price I was looking for. I am easy to deal with, as long as you’re honest. If you lie to me, you lose my business. I first spoke to Paula and she sent me this “ Paula at Parkway Family Kia has an updated personalized offer for you on a Black 2023 Kia Soul, Stock #P7866609. Direct number is 281-312-6261 TruePrice = $21,326” I then called to speak to her about getting the price down. I was looking to get close to 20k. She was not available, so I spoke to a woman that asked me to call her “V”. (She did tell me her real name, but asked me to call her V). I told her what I wanted and she said she would speak to her manager and call me back. After about an hour and a half she called me back and said that her manager said, “ Getting closer to 20k wouldn’t be a problem.” I then replied, “Great!. See you tomorrow!” We made an appointment for 11am. I showed up at about 10:30am. (It was an hour drive.) neither Paula nor V were available. I explained the entire 2 day communications to the new guy. He then started with a price of $26k. We went back and forth for a while until I got aggravated. After showing the texts, I spoke to multiple “managers” and simply told them, “I was told this, if you can’t make that happen I will go buy from Westside Kia!” I was there for more than 2 hours and because I wasn’t buying the “bait and switch” told me they couldn’t get me close to what the text message said. I, not so nicely, told them to keep the car. We left there and went to Westside Kia and bought the car. These people are dishonest! They think that just because I drive an hour (and my parents drive 4hrs, in case my daughter needed a co-signer and they knew this) they could force me into a bad situation. Do not trust them. Even if you get it in a text. They have FOREVER lost my business. More
by jjnafe
Employees Worked With
Paula, “V”, Lori Pace
March 31, 2023
Sales person misrepresented the price and added on thousands of dollars to the price of the car. They wanted to spend hours negotiating things and that's just now how I work. Give me the MSRP of the thousands of dollars to the price of the car. They wanted to spend hours negotiating things and that's just now how I work. Give me the MSRP of the car and we'll do the deal. Found many other places that sold the car at MSRP or less. Do not waste your time at Parkway Family Kia, they are there to scam and rip you off, run away, do not use, there are many better places to go, do NOT waste your time here. More
by SE2023
Employees Worked With
Russell Wells, Lori Pace
March 10, 2023
I need to complain. ... I bought a new kia sportage from you in January . I added a homelink mirror in the purchase as an addition. During this installation thr winds ... I bought a new kia sportage from you in January . I added a homelink mirror in the purchase as an addition. During this installation thr windshield was broken and I had to wait for a new windshield to be replaced. When I collected the vehicle I noticed there was no windshield cleaner. This should have been checked but wasn't. I bought some windshield cleaning fluid and refilled the reservoir but when I used the cars windshield cleaning all the fluid emptied on my garage floor. I bought the vehicle in today at 12AM and saw Kevin for the problem. It is now almost 3PM and the car is still not ready. I phoned Kevin and he told me he is waiting for his service manager to review. He also told me that they are "backed up" I am really annoyed and you guys need to step up your game. I will advertise my complaints to other sources and may not use your service department in the future. More
by Probporter
Employees Worked With
Kevin
January 14, 2023
Do NOT waste your time. You expect car dealerships to try their best to swindle you and Parkway takes it to the next level. I'm glad I got out without spending a dime. You expect car dealerships to try their best to swindle you and Parkway takes it to the next level. I'm glad I got out without spending a dime. I requested an out the door price from Parkway on a used vehicle and asked them to break out the fees for me. The base price was great and in the text I received the fees were exceptional (only charging the state required registration fees). Should've known it was too good to be true. I was able to negotiate them down quite substantially but elected to walk away. No harm, no foul. After thinking about it over the week, I decided it was a good deal and asked if they would still honor the deal. Conveniently, I received a call this time instead of a text (got smarter about covering their tracks, I guess). I was told that the Sales Manager agreed to the deal so I went in today to do the paperwork. Imagine my surprise when the price had gone up over $1200 in just 4 hours. The excuse was that my trade in had depreciated that much (amazing how bad depreciation can be in a week - wonder how Carvana and others can let their offers stand that long...). I told the Sales Manager that this is now the second time they lied to me and that if they weren't going to honor what they told me to not waste my time. He claimed it was just a miscommunication.... If you choose to do business with these guys, look at every line and pay attention to your final price not just your payment! I was planning to pay cash and during the initial negotiation when they couldn't meet my walkaway price they suggested that I just "put it on a credit card." These guys are predatory. More
by megan v
Employees Worked With
Lori Pace
November 10, 2022
This is the best dealership experience I've ever had! I've always driven a BMW or Mercedes. I saw the Kia Stinger on the highway one day. I was like OMG this car is so nice! I decided to visit Par I've always driven a BMW or Mercedes. I saw the Kia Stinger on the highway one day. I was like OMG this car is so nice! I decided to visit Parkway Family Kia and YES, I traded my Benz in for a 2023 GT Stinger (off the show room floor) this car is so sweet! My experience at this dealership was absolutely amazing!!!I I loved the customer service I received from everyone even one of the Manager's Todd was there to make sure all was 100% good! If you're looking for some friendly smiles and great customer service Parkway Family Kia is the place everyone!!!! Carolyn G. More
by Carolyn g
Employees Worked With
Russell Wells, Lori Pace
