Parkway Family Kia

DO NOT BUY HERE!!! Finance/Tag Service (Still not Resolved) DON'T BUY HERE!!! I cannot get anyone to actually send off my tags (as they said they would) in a timely manner or to the correct depts. Come 2.5 mont DON'T BUY HERE!!! I cannot get anyone to actually send off my tags (as they said they would) in a timely manner or to the correct depts. Come 2.5 months later and I still have no tags. The guys in "finance" said he was "too busy" to handle though he was the one who assured it would be done, and done in a timely manner. Now I am having to get creative and possibly drive 8 hours to let the DMV inspect my car. All because they took 1.5 months to send it out. Despite me asking while I was available in town and offering to go down to DMV myself, which they assured was not necessary. Only good parts were Linda Muhammad in Sales and Krystal in Customer Service (so far). I would take the car back in a heart beat. These people at Parkway Family Kia (mostly DAN) are unprofessional and have no working knowledge of processing tags nor customer service. But to be fair I have been passed to the next person for so long I believe I am being passively "handled" by the sales manager Muhammed. Also the individual responsible for tags is instructing me to register the tags illegally. In full summary, they don't care after they get you to sign on the dotted line. Mostly 2 hour lunches and not being able to get the AL DMV office phone number (that took 3 weeks...hint you can look it up online; but he was busy so I gave it to him) and trying to register the "easy" (but illegal) way is in their interests. Don't do it! Don't Do It!!! DON'T DO IT!!!! If you were thinking the sales group is great and it would be a great fit - DON'T DO IT!!! After the sale they don't follow through or care at all. Check out Yelp reviews and they have a horrible history. I would NEVER recommend this dealership to anyone, not even worst enemy. I will have to take my vehicle elsewhere for service because if this portion is taken with so much care I can only imagine how long they will keep the car running. More

Horrible Richard sucked when it came to custmer service. The dealer rapped my husband and I $2300.00 worth for something we didn't have a problem with before l Richard sucked when it came to custmer service. The dealer rapped my husband and I $2300.00 worth for something we didn't have a problem with before letting them fix the warranty issue. More

Horrible service This dealership is a joke. The service department does not know the meaning of service. Richard and Brent are managers and they could care less once y This dealership is a joke. The service department does not know the meaning of service. Richard and Brent are managers and they could care less once you buy a car. More

excellent buying experience The sales team and finance manager were very patient friendly and helpful in our buying experience. Mahtab Zamani saleslady and finance Casey Tong a The sales team and finance manager were very patient friendly and helpful in our buying experience. Mahtab Zamani saleslady and finance Casey Tong are exceptional. More

Don't waste your time They lied, they lost my keys, they were rude, the so called "highest up" guy as he called it, had the audacity to try and sell me a car for way more t They lied, they lost my keys, they were rude, the so called "highest up" guy as he called it, had the audacity to try and sell me a car for way more then any other place that I went after he lost my keys and made me miss my tow. Awful person. These people are crooked. If you want honesty this is definitely not be place for you. More

Recent purchase of Kia Sorento Just purchased a 2017 Kia Sorento EX. Lovely vehicle. Everyone employee we worked with was well groomed and courteous. All employees seemed to go t Just purchased a 2017 Kia Sorento EX. Lovely vehicle. Everyone employee we worked with was well groomed and courteous. All employees seemed to go the extra mile to help us. Especially impressed with Mark White. Low key little pressure sales pitch. I did not feel pushed to make a decision on my purchase. Thanks to all that helped us today including Casey Tong in finance More

Susan Davidson is Awesome!!! Susan came recommended from a friend whose wife & sister bought cars from Susan. This was the first time I have ever purchased a new car & Susan was t Susan came recommended from a friend whose wife & sister bought cars from Susan. This was the first time I have ever purchased a new car & Susan was the BEST!!! She worked with me & help me stay within my budget.. Answered all my questions & has even followed up with me.. Now that's service & beyond!!! More

They dont even deserve one star Stay away from this dealer!!!! I made a mistake and purchased a vehicle from KIA. They are so unprofessional. When I purchase the vehicle they put wro Stay away from this dealer!!!! I made a mistake and purchased a vehicle from KIA. They are so unprofessional. When I purchase the vehicle they put wrong information on the bill of sale paper (Vehicle model, year, VIN number etc. I have been waiting for them to fix this issue so I can register my vehicle. I talked to 2 managers about it (Mr. Khan and Mr. Efren) and left voices but they did not even care and try to solve it. It was a totally disappointment experience for me. I do not recommend this dealer to anyone. More

New purchase of two vehicles. My cars were perfect My sales person Chris Ibe was extremely professional and knowledgeable. Both of my vehicles were made ready by the service staff and a complimentary f My sales person Chris Ibe was extremely professional and knowledgeable. Both of my vehicles were made ready by the service staff and a complimentary full tank of gas. Very pleased and was not inconvenienced with being at the dealership for an entire day. More

Amazing sales person Linda Bought my 2008 Kia Sorento from Linda and traded it in on a 2017 Kia Sorento. Linda is the best sales person I've ever had so knowable on ever vehicle Bought my 2008 Kia Sorento from Linda and traded it in on a 2017 Kia Sorento. Linda is the best sales person I've ever had so knowable on ever vehicle. Go see her. Thank you Linda. More