Parkway Honda

This dealership is awful! How do they stay in business ????? The scheduling is terrible , 16 day wait to check why my bought new 2019 HONDA CRV EX less than 30.000 miles , WOULD NOT START . The service ????? The scheduling is terrible , 16 day wait to check why my bought new 2019 HONDA CRV EX less than 30.000 miles , WOULD NOT START . The service writer (She would not give me her name on Sat, Dec 18 2021 ) nor would she willingly let me talk 2 minutes to a service technician. We had had problems with this service department just 2 months earlier. with a different older Honda we own. That time , 3 times we left the dealership and had to return the car before we even made it home. Sadly my trust factor is low with them anyways. Who manages this location? Can"t they hire any auto technicians ? Too cheap ?This dealership is close to our house ,or we would not have any dealings with them ! Learn Parkway Dover, from John Hinderer Honda in Heath , Ohio ,This is where we bought our new Honda CRV. They have awesome sales(very friendly) Polite customer service or service writers as you call them. The service department is always spectacular ! Thomas helped me Saturday by telling me to check the battery ! He was right ! A new battery and the car was back to running like new ! My car would have sat at parkway dover for 16 days for a defective battery ? I am furious! ,,They did exchange my battery at Dover that day. not willingly at first ,but I'm sure because of my anger .I had almost towed my car to Hinderer Honda over 75 miles not wanting to wait 16 days. and it would have been for a defective battery. Parkway had to know about ! I love Honda's. but these experiences have me looking towards other brands of cars in the near future.Subura, Hyundai .. More

Despite reading all the negative comments about how dreadfully poor the customer service is at Parkway Honda, I sincerely hoped that I'd have a different experience. Unfortunately, that was not the cas dreadfully poor the customer service is at Parkway Honda, I sincerely hoped that I'd have a different experience. Unfortunately, that was not the case. Managing Partner Mark Mears is a despicable human being with no concern whatsoever for the safety of his customers. One of the keyless entry fobs was not working on the vehicle that I purchased from him, and he said the issue was a “bad battery,” but he couldn't even so much as give me a replacement battery. Regardless, it turned out that the issue wasn’t a bad battery at all. One of the keyless entry fobs was not programmed for the vehicle I purchased. In my attempt to fix the problem myself, I managed to accidentally lock both sets of keys and my work laptop in the vehicle. I contacted Mark via text, and he did nothing to help me. Furthermore, he is now ignoring my text messages completely. As other customers have stated publicly about Mark Mears, he cares nothing about his customers and is only in it for the sale and the money. I certainly will not be doing business with Mark Mears or Parkway Honda ever again, and I will do my best to steer anyone else clear of Parkway Honda, as well. When I politely asked Mark, "Is there any chance that the previous owners of this truck still have the little metal key tag that came with the keys? Or perhaps a spare key?", he replied, "I'll check on Monday." Instead, he never replied, has STILL never replied, and left me in a precarious situation. That kind of negligence and utter disinterest in a customer who was in desperate need of help speaks clearly about the character of who Mark Mears is as a person. As I said earlier, Mark Mears is a DESPICABLE HUMAN BEING. More

They never followed up with me. I didn't get a phone call or email to let me know if the car was still available or not or email to let me know if the car was still available or not More

I would NEVER recommend this dealership to anyone looking for a used car. In fact I will be openly sharing my story with friends and family about how laughably terrible my experience with this dealer was. Th for a used car. In fact I will be openly sharing my story with friends and family about how laughably terrible my experience with this dealer was. They are the epitome of the SHADY used car salesmen. Say one thing, do another and the customer is always WRONG! I didn't even make it out of the parking lot on my test drive because something was so clearly wrong with the vehicle. Then they tried to charge me for the repairs on top of the price of the vehicle. Over $1500 in repairs. Believe me when I say they're just trying to move inventory and they don't care about you or your "new" car as soon as you sign the paperwork and drive off the lot. Don't waste your time with these people. Owners Glen and Mark are just trying to make a quick buck wherever they can! More