Parkway Honda - Service Center

I have been dealing with Prime Honda for years. I find the sales and service people to be very professional, truthful and very efficient. I find Mike Kelly to be the best service person I have ever worke the sales and service people to be very professional, truthful and very efficient. I find Mike Kelly to be the best service person I have ever worked with and I trust him completely. Prime Honda is very lucky to have him as am I to have a person I can trust to work with. He cares about what he does and it shows! More

My experience was great. I waited for about an hour for my scheduled service. While waiting I was able to use the wireless internet to take care of some business while watching the morning news and enjoyi my scheduled service. While waiting I was able to use the wireless internet to take care of some business while watching the morning news and enjoying a cup of coffee in the customer lounge. The one thing that I would point out is that there were no power outlets in the lounge area limiting my ability to work on my laptop for any period of time. The price of the service was a little higher than at other places but I am willing to pay extra for convenience and customer service. More

Excellent waiting area with popcorn and cookies! I look forward to coming back so I can eat more of their popcorn and cookies. Also they have a nice TV, but it was on MSNBC and I usually like to watch CNN. forward to coming back so I can eat more of their popcorn and cookies. Also they have a nice TV, but it was on MSNBC and I usually like to watch CNN. Of course, ESPN would have been better. I only wish their prices were lower. More

After my 2007 Civic failed its emissions test at an independent garage, I brought the car to the dealer's service department to have them it out. I told them that, ideally, I wouldn't have to pay for t independent garage, I brought the car to the dealer's service department to have them it out. I told them that, ideally, I wouldn't have to pay for the inspection twice. The service department representative (Peter Whelan) went out of his way to diagnose the problem without having the run the inspection equipment, which would have cost me more money. Once he realized that the inspection was going to pass with his equipment, he came back to tell me, but gave me some space to call the independent garage and make my own decision about whether or not I would just have the car inspected at Honda. Overall, this experience was *fabulous*. It was so refreshing to be in the car dealer's and not feel pressured into anything (my past experiences, including when I bought the car, were so unpleasant that I left *hating* car dealers, vowing never to return). Peter was very communicative and informed, but respectful of my situation. In the end, I had the car inspected at Honda rather than bringing it back to the independent garage, and I think I'll continue to have my services done at the dealer's in the future simply because they were so laid back and easy to work with. A++!! More

All of the service staff at Prime Honda are excellent. Janeen is the one I deal with the most and is exceptional with the service she delivers. She's on top of it 100% of the time, is thorough and offers Janeen is the one I deal with the most and is exceptional with the service she delivers. She's on top of it 100% of the time, is thorough and offers advice when needed. I completely trust in her and the entire service department and will continue to bring my cars there and no where else. The parts department, especially Marc Bishoff, has also been a great experience. I find this department to have reasonable prices and will always give you the best overall service. More

I have owned my Honda Fit for six months. With all the snow yesterday, I experienced difficulty and noise that I didn't understand. It made me very nervous and this morning I contacted the Prime Service D snow yesterday, I experienced difficulty and noise that I didn't understand. It made me very nervous and this morning I contacted the Prime Service Dept. Peter Whalen allowed me to come right in and when I arrived, he was there. He reviewed the car's current state, mileage, etc., and we discussed my concerns. Mr.Whalen suggested we drive the property for an optimum experience, to see if the car was still doing what I complained of. I have a limited automotive vocabulary and this was very helpful. Turns out it was the antilock breaking system, that was new to me . Mr.Whalen explained in detail how it operates, especially in certain conditions and that it was quite normal and the system was trying to reengage. Mr. Whalen eased my mind, was very professional and gave me a better understanding of the vehicle. I will return for a checkup within 2000miles and I'm glad someone of his caliber will be available. Thankyou. Please acknowledge Mr.Whalen in some way for being a great employee. Kate Hurrie Roslindale, Ma. More

I used to go to another local dealer for service on my first Honda. I was frustrated with with them when buying a 2nd car and came here and have been hooked ever since. Now I service both my Honda's her first Honda. I was frustrated with with them when buying a 2nd car and came here and have been hooked ever since. Now I service both my Honda's here. The service staff has always been very courteous and pleasant to deal with. Extra kudos to Janeen. She's the best. More

Last week I found my brand new Civic had a leakage in the cooling system, which made me very unhappy even though I knew the warranty would cover everything. Thanks to Peter and the service staff at Prime Hon cooling system, which made me very unhappy even though I knew the warranty would cover everything. Thanks to Peter and the service staff at Prime Honda, I feel much better now. Peter was very nice and friendly throughout the process, from my first phone call to the repair work done. He kept me informed with every progress: a pin hole found in the radiator, radiator replaced and tested, double check and test drive, cleaning and waxing. Peter understood my worries, so he added an extra pre-delivery check just to make sure everything else is good. Now the engine runs very smooth. More

I love coming to this dealer ship because it is a pleasure to leave my car with such wonderfull people. The service employees are very helpfull and they usually go above and beyond to help me and my pleasure to leave my car with such wonderfull people. The service employees are very helpfull and they usually go above and beyond to help me and my family! I would always recommend this dealer to all of my friends and family because they have outstanding Customer service!!! Aura More

Every time that I have ever had have my car service there, these employees have been absolutely outstanding to deal with. They absolutely go above and beyond any expectations for quality customer serv there, these employees have been absolutely outstanding to deal with. They absolutely go above and beyond any expectations for quality customer service - there is no other dealership around that is better. Adrian often drops our car off right at our front door. This has made it really convenient so that we can pick up our kids at school on time. Janeen is always personable and a real pleasure to deal with. She always makes sure that our car is washed and vaccuumed out before it is returned to us. Osiris has been great with any warranty concerns we have. His attention to detail has really made owning our Honda a very rewarding experience. Without employees like these, customer satisfaction would sink for sure. We've been thinking about buying another new car. The way we were treated from the time we purchased this car to the quality of the service at this dealership is greatly influencing our decision. It's one thing to get a great deal on a new car, it's an entirely different element of satisfaction in having this new car and being treated like a friend at the same dealership that you purchased it when it's time to service it. More