Parkway Toyota of Boston

Received extremely poor service at this dealer. Asked them to replace front brakes and they replaced perfectly fine rear brakes. Had to pay for rear brakes that I did not need and also front brak Asked them to replace front brakes and they replaced perfectly fine rear brakes. Had to pay for rear brakes that I did not need and also front brakes that was supposed to be replaced but was not. After replacement of brakes, I had to take time off from work again to go to the dealer to have brakes checked because they were squeaking so loud. It took them almost five hours to check the brakes while I waited. Service advisor promised me to replace my passenger side wiper and drive side vanity mirror but did not replace mirror. Tried to contact service advisor and text him but did not get a reply. Then emailed general manager of dealer who said he would "escalate" situation for me but never got back to me about how the "escalation" was progressing. Contacted general manager again but no response. I read somewhere that brakes are very easy to do compared to other mechanical fixes, so if a dealer mess up on the brakes, then it would not be wise to trust them with any other fixes in your car. Horrible experience and horrible follow through with this dealer! If you go there, you will be taking a chance with your car. Update= 1/31/23 Coming home from work, I heard another loud noise every time I stepped on the brakes. I was so concerned, I stopped by a local car repair shop to ask them what they though it might be. The mechanic on duty asked me if he could test drive my car to see if he could hear the noise. After the test drive, he confirmed he did hear a noise from the brakes. He told me Parkway Toyota needs to fix the brakes. I contacted Parkway Toyota and asked them to pay for me to get a second opinion on my brakes from another Toyota dealer as I did not trust them anymore with my car. They refused my request. Very unethical and sleazy dealer. Read other Yelp reviews and read complaints from the Better Business Bureau which all confirm how horrible and sleazy they are! More

Great experience at this dealer! Yaro informed me on my car every week! Will be back with friends and family Yaro informed me on my car every week! Will be back with friends and family More

Yaro was amazing looked at different options with me and really took the time to hear what I wanted, I would recommend him to anyone I know!! really took the time to hear what I wanted, I would recommend him to anyone I know!! More

Excellent customer service from Peter Stern and I didn't feel pressured at all with the entire buying process. Peter was super helpful with answering all of my questions and kept me in loop with all the det feel pressured at all with the entire buying process. Peter was super helpful with answering all of my questions and kept me in loop with all the details needed. Thank you so much for all your help. More

Yaro was super helpful and informative. He showed me other cars available during my visit and was able to come up with a reasonable deal. He showed me other cars available during my visit and was able to come up with a reasonable deal. More

Yaro was incredibly responsive and stayed in touch with me throughout my car buying experience me throughout my car buying experience More

I located a car on cargurus and I was absolutely excited upon my arrival Yaro Martsinkiv offered us coffee right away he was very pleasant, I took the car out for a test drive and completely fell in love. W upon my arrival Yaro Martsinkiv offered us coffee right away he was very pleasant, I took the car out for a test drive and completely fell in love. Within the car dealership business it is normal for them to try to convince you to finance through them and not through your personal bank, However seeing that I was already preapproved through my bank I insisted that would be the route i was taking. I noticed a tiny bit of the demeanor switch and a little bit of frustration arise, At this time I was sent to speak to someone else that definitely seemed extremely frustrated with my choice to go with my bank, he placed the papers down on the desk rather aggressively telling me that there was no way my bank was gonna approve this loan. I explain to the gentleman that I am pretty confident that I will get approved for this loan so if he can please do as I was informed and write-up a bill of sale so I can send it to the bank so they can write a check for the amount of the car. At this time the gentleman was still rather arrogant and very frustrated with me as he said I have that bank and I know the rules. To be completely honest if it wasn't because the car was such a great deal and because I completely fell in love with it I would have walked right out. As he finished writing my paperwork he made it a point to point out that my license was expiring. I explained to the gentleman that I'd never realized how difficult this process was and that worst case scenario I have the cash to buy the car outright, I was just trying to make my money work for me and tried to establish better credit through a bank. The guy put all the papers in a folder closed it up handed it to me and said good luck! The same night I called the bank I got the loan situated and I was all set to go for the next morning. I went to the bank I picked up the check and I let Yaro Martsinkiv know that I was all set and ready to pick up the car when it was available. Yaro Martsinkiv although sounding a little surprised that my loan was approved was very pleasant and asked me when I was ready to come and pick up the car as we talked about establishing car insurance and all the final details. As I walked in to pick up the vehicle I was greeted very pleasantly by him asked if I wanted anything to drink as he was getting the receipt for the check that I had placed on the table. After viewing the car and taking a couple of pictures we proceeded to go back inside and I did let him know what had occurred the day prior and he immediately without hesitation brought his manager over to talk to me. I explained that I do not normally like giving complaints however buying a car should be an exciting moment and it turned out to be a challenge of me having to prove that I was going to accomplish this milestone. The manager was very polite even offering to give me a free detail in on the vehicle. He stated that it was definitely not his experience with his employee and he apologized for his behavior. With all that being said I do still feel like they deserve a 5 star being that the vehicle was in very good condition the deal was fair and Yaro Martsinkiv was very helpful with everything. We all have bad days just very disappointing to have been met with such push back after being so excited. I still would recommend this dealership. More

From the moment we walked into the dealership to the moment our car was delivered , Nathaniel provided us with exceptional customer service. He was very informative, helpful and resourceful. He was read moment our car was delivered , Nathaniel provided us with exceptional customer service. He was very informative, helpful and resourceful. He was ready to answer any and every question we had about a vehicle. He took time to search through the inventory and show us different options and vehicles that will best suit us. Not once did we feel rushed to buy a car, nor as if he was trying to deceit us into making a deal. Very pleasant experience working with Nathaniel, and I would definitely recommend anyone to ask to work with him directly if they ever visit Parkway Toyota! More

A friend told me about PARKWAY TOYOTA of Boston, I went on their website(easy-to-navigate) and I found what I wanted,I called then(eloquent and friendly receptionist,name I can't remember). I met with Nat on their website(easy-to-navigate) and I found what I wanted,I called then(eloquent and friendly receptionist,name I can't remember). I met with Nathaniel the sales rep.great,smart,friendly and to a large extent transparent,the finance officer was amazing with no last minute surprises in price. Amazing team. Highly recommend. More

We just moved to Boston and were looking for a new vehicle. My father in law bought a car from Yaro and I did the same. Very happy with a purchase. Highly recommend. vehicle. My father in law bought a car from Yaro and I did the same. Very happy with a purchase. Highly recommend. More