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Parkway Toyota of Boston
West Roxbury, MA
1,400 Reviews
We believe everyone deserves to have a fantastic experience when they purchase or service their vehicle. We also completely believe that every detail matters. That simple statement is what drives us to pay attention to every aspect of your experience with us.
We believe in forming long-term relationships that are built on trust and integrity.
The automobile industry is shifting in a positive direction and we want to show you that buying and servicing your vehicle can be a pleasant experience. Our friendly staff has great character, our processes are efficient, and our service department is spotless! Trust takes time, so we will work hard, listen to your wants and needs, treat you the way YOU want to be treated, and do what it takes to sell you, and your family, cars for life.
We believe that our team deserves to work in a supportive, competitive, family environment.
Everything begins with our people. If they are supported, encouraged, and inspired, our team members will pass along all of that enthusiasm to you- our customers, neighbors, and friends.
We believe in respecting your time and intelligence.
We love what we do and going to work every day, but it shouldn't take all day to purchase a new vehicle, and basic services like oil changes and tire rotations should be efficient . We have invested in express maintenance and express purchasing programs to help make your life easier. Our goal is to help get you in, out, and on to your next adventure!
Lastly, we want to share our passion with you.
We want you to feel our passion to serve our customers with the highest level of care, our passion for giving back to the community, our passion for supporting & mentoring the next generation. And of course: our uninhibited LOVE of TOYOTA!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,400 reviews
June 25, 2025
I am very disappointed on the service from this dealership. I was referred by the Costco Auto Problem thinking it is a hassle free purchase. I only want one option on 2025 RAV4 XLE so I placed th dealership. I was referred by the Costco Auto Problem thinking it is a hassle free purchase. I only want one option on 2025 RAV4 XLE so I placed the order on 4/19/2025. I explicitly said the color I want is either gray or silver. I waited for three months, the salesman told me the car is here and the color is white. I never wanted a white color, his explanation is there could be a confusion on the color and without an apology. During the three months, he never emailed me on my order status, I have to email him to check on the status. When we meet, he said he will let me know the order status every couple weeks which he never did. I ended up cancelled my order and frustrated that I have to wait three months for an order that the dealership promised but failed to deliver. More
by cindylchan
Employees Worked With
June 22, 2025
I hate being hustled. I walked in with my husband and child super cranky from having to recover from a mild concussion due to a negligent driver who totaled our beloved c I walked in with my husband and child super cranky from having to recover from a mild concussion due to a negligent driver who totaled our beloved car. In sum, I was not looking forward to buying another car. Yaro came up to us and I was already prepared to walk out because like I stated, I hate being hustled. But his friendly demeanor was so hard to be angry at. I gave him a chance. Long story short, he and his supervisor (James) were complete gentlemen with me despite my highly agitated post-concussive state. He brought us water, asked about my health, and then went to work prepping our intended car for a test drive. Yaro and his team made this accident recovery process less painful and enjoyable. If I were ever required to purchase another vehicle (which, Lord have mercy I hope not!) , I would not hesitate for a second to return to Yaroslav (his full name). Yaro, you changed my bias on car salesmen. THANK YOU. More
by Heidi.hj.lee
June 20, 2025
I totaled my car and was in a rush of buying new vehicle. Yaro was quick and efficient! I highly recommend Parkway Toyota! Yaro was quick and efficient! I highly recommend Parkway Toyota! More
by fatmata1983
Employees Worked With
May 22, 2025
Yaro Martsinkiv my sales person, was incredible. He made the process so easy and seamless. I had gone to multiple dealerships looking for a Toyota RAV4, and was disappointed in the process. When I He made the process so easy and seamless. I had gone to multiple dealerships looking for a Toyota RAV4, and was disappointed in the process. When I met Yaro at Toyota Parkway, we had a deal in 10 mins. He was patient, very knowledgeable, and there was no pressure at all. Further, his customer service skills are top notch and he has a kind and welcoming personality. It was the best experience I have ever had in purchasing a car. Highly recommend Yaro and Toyota Parkway - top rate! More
by Philipetracey
Employees Worked With
May 07, 2025
Our experience with Yaro and Parkway Toyota was great! !! Yaro went above and beyond to help me and my husband with our first time buying new car in this country! !! Yaro went above and beyond to help me and my husband with our first time buying new car in this country! More
by sabanskaanna
May 04, 2025
It was a very easy experience and the employees were very friendly!! I would definitely recommend. friendly!! I would definitely recommend. More
by helenamary215
Employees Worked With
May 03, 2025
Very helpful and pleasant to deal with. Wonderful experience. Very comfortable experience. Absolutely fantastic. Thank you. Wonderful experience. Very comfortable experience. Absolutely fantastic. Thank you. More
by Redline29492949
Employees Worked With
May 01, 2025
After service work this year I found missing bolts, stripped bolts stuck and entire missing brackets to the skid plates for my Tundra. Parkway had been my go to shop for years with multiple cars but c stripped bolts stuck and entire missing brackets to the skid plates for my Tundra. Parkway had been my go to shop for years with multiple cars but can no longer trust that they can service my vehicles with the quality I expect from a Toyta dealership service shop. More
by dhallstrom12
Employees Worked With
John Twiss
April 29, 2025
Since the moment we walked into Parkway Toyota, I’ve had a great experience. Yaro and his manager negotiated a great deal with me and had access to the exact RAV4 I wanted. My wife and I had a great experie a great experience. Yaro and his manager negotiated a great deal with me and had access to the exact RAV4 I wanted. My wife and I had a great experience and will come back to Parkway Toyota of Boston for service. More
by Artstameris
