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Parkway Toyota of Boston - Service Center
West Roxbury, MA
210 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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210 Reviews of Parkway Toyota of Boston - Service Center
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July 08, 2021
After having many bad experiences at other dealerships, walking into Parkway, Toyota was like a breath of fresh air. Kennedy Depradine helped me and Went above and beyond! walking into Parkway, Toyota was like a breath of fresh air. Kennedy Depradine helped me and Went above and beyond! More
by Abigail.cannon23
Employees Worked With
Kennedy Depradine
Helpful June 05, 2021
This dealership is always so well run and so organized. It is ALWAYS a pleasure to see Kennedy !! He always makes sure I am very happy with my car and always asks if there is anything he can do for me. He It is ALWAYS a pleasure to see Kennedy !! He always makes sure I am very happy with my car and always asks if there is anything he can do for me. He always makes it a pleasurable visit when I have come in for the routine check-ups. He is a super, super nice man !!!! More
by mlovell5555
Employees Worked With
Kennedy Depradine
March 04, 2021
I bought my 2014 Tundra here and have returned for service since. Have developed a connection with service rep that knows me and my truck. I’ve been treated well and appreciate Prime Toyota of Bosto service since. Have developed a connection with service rep that knows me and my truck. I’ve been treated well and appreciate Prime Toyota of Boston. More
by mosherenv
Employees Worked With
Jaquari Burton
March 04, 2021
Excellent and efficient. — fuel pump was quickly fixed and I was provided with a substitute auto. Car was then sanitized and I was in my way. and I was provided with a substitute auto. Car was then sanitized and I was in my way. More
by Mike.joan2
Employees Worked With
Joe Walsh
February 22, 2021
They're a professional, helpful and kindly staff to assist you about the right treatment for your vehicle following all procedures to take care of costumers. assist you about the right treatment for your vehicle following all procedures to take care of costumers. More
by Myo
Employees Worked With
Lacey DeRose
February 12, 2021
My experience with the service department of Prime Toyota Boston has always been excellent in the six years I have owned my Camry. My service advisor, Lacey DeRose is excellent. Boston has always been excellent in the six years I have owned my Camry. My service advisor, Lacey DeRose is excellent. More
by mweil3
Employees Worked With
Lacey DeRose
February 05, 2021
I appreciated the quickness in which I was able to get an appointment for service- same day. The check in process was smooth and the staff were very nice. Thanks appointment for service- same day. The check in process was smooth and the staff were very nice. Thanks More
by mpoconnorjr
Employees Worked With
Jacqui Burton
February 02, 2021
Amazing in every single aspect. Super well trained staff, all on time no complains, this dealer knows how to take care of their customers totally satisfied all on time no complains, this dealer knows how to take care of their customers totally satisfied More
by Juan A Martinez O
Employees Worked With
Other Employees :
Lacey , Abdel Diagne
January 26, 2021
Excellent customer service. Lacey was very helpful. She explained all that needed to be done now and what could wait. She showed a great deal of patience in answering all my questions. explained all that needed to be done now and what could wait. She showed a great deal of patience in answering all my questions. More
by Andy
Employees Worked With
Lacey DeRose
January 24, 2021
My husband has been going to prime toyota for a few years for oil changes, tire rotations and tune up. He has been told several time that he has to make a repair something having to do with the transmissio for oil changes, tire rotations and tune up. He has been told several time that he has to make a repair something having to do with the transmission and that the cost would be $1200. He mentioned to them it should still have warranty and they said no it doesn't. They are lazy and don't know how to take the extra step in providing customers good service. They are rude and sarcastic. Yesterday we went to Boch Toyota South for an oil change and spoke to a wonderful service advisor and he called Toyota and was told that the repair my husband's car needed was actually still covered by the warranty. Prime Toyota will never have our business ever again they are only looking on how to cheat their customers and charge outrageous prices. More
by DG
Employees Worked With
Different employees
