Parkway Toyota

I know this dealership gets great ratings but... We I know this dealership gets great ratings but... We were looking for a used Higlander based on the research we had done. Saw that this dealer had a I know this dealership gets great ratings but... We were looking for a used Higlander based on the research we had done. Saw that this dealer had a 2009 Limited with all the bells and whistles with low miles. I made a low offer, hoping to receive a call and begin negotiations. I didn't receive any call back but was interested, nevertheless, to see the car and explore potential options. I even chatted with their online support who assured me that I'd hear back from them the very next day (after I made the offer) but didn't receive a call back. My wife and I went into the store and were assigned Carlos. He met us (chewing gum) which I thought was unprofessional/unsalesmanlike and asked us what car we wanted. On explaining the car and the offer I had made(26k on a car they advertised for 34K), he looked at me incredulously as if I didn't know what I was talking about. In fact he asked me whether I knew that the car was a "Limited", and had all the options. He said he could come down only by $700-800, no more. On telling him that my offer was just a starting point for negotiations, he didn't seem to take the opening I was giving him to exploring alternatives. He told us there'd be a used car coming in to be traded in and he'd keep us posted on that. Quite disappointed with the level of service being provided, my wife and I walked out. Before doing so we saw Syeda (who's reviews I've read on this site as an exceptional salesperson). I walked out but came back in to talk to her and explained the situation. Syeda was kind enough to explain the various options and packages, and told us about exploring a leasing vs. financing option but it was a little too late at that point- we were not interested in working with this dealership. It's a pity because they're BBB accredited and have several "President's Awards" from Toyota. Bottomline...we got a great deal from Route 22 Autoland the FOLLOWING day on a brand new 2011 SE Highlander. Read my review on that dealership too. More

Seyda is very professional, understands the needs of the buyer and manages to find the best deal and the most conventiant payment plan. She´s humerous and has a very nice personality and makes the whole pro buyer and manages to find the best deal and the most conventiant payment plan. She´s humerous and has a very nice personality and makes the whole process of buying/leasing a car which could be dreadful a nice experiance. We consider ourselfes lucky to have been assigned Seyda as our sales person. More

My family and I have been going to this dealer for years. They are always very nice , friendly and attentive. My last visit was december 2010 , I received the best customer service yet. Our sales person was They are always very nice , friendly and attentive. My last visit was december 2010 , I received the best customer service yet. Our sales person was great, and really made sure we walked out of parkway toyota really happy. More

My rating is solely based on the customer service that I received from Manager Guiliani. I had some issues regarding my visit, but she handled my situation in a very prompt and courteous manner. I would onl received from Manager Guiliani. I had some issues regarding my visit, but she handled my situation in a very prompt and courteous manner. I would only recommend this dealer if rest of the department matches to her standards. More

i went shooping for new car for a while been to a few places for a gmc at last me and my husband stopped after work at toyota just to look, but to my surprise we ended up buying a suv. the manager, sales places for a gmc at last me and my husband stopped after work at toyota just to look, but to my surprise we ended up buying a suv. the manager, sales associate and just everyone there wasy extremely friendly and they dont hide anything they tell u exactly whats happening so you dont have any hidden suprises. i cant thank them enough for everything they have done and for all their help. i reccommend them greatly. so if you are looking for a new car or even a used one i reccomend highly parkway toyota because theyhelp you and no hidden punches. thanks again guys, your the best see you soon. More

because they help me in every way i needed help, they answered alll of my questions and they were very friendly towards me. and yes i would recomend this dealership to other people becouse people deserve answered alll of my questions and they were very friendly towards me. and yes i would recomend this dealership to other people becouse people deserve a good service. well i dont have much to say but that i loved their service. =) More

My husband and I were in the market of purchasing a new/used car and a friend of ours who recently purchased a car from Parkway Toyota referred us to their dealer ship. This was going to be our first p new/used car and a friend of ours who recently purchased a car from Parkway Toyota referred us to their dealer ship. This was going to be our first purchase so we weren’t aware of all the hassle that came along with it. However, Seyda our sales representative and Ash the sales manager has made our purchase effortless. We brought exactly what we wanted for the price we offered. Every one person in this dealer ship was friendly, helpful and without a doubt dedicated. I would most definitely refer any one to Parkway Toyota. I am one pleased customer all thanks to them! More

Douglas Tracey and Philip Ferreira made my new car buying experiencing very comfortable. They actually listened to my preferences and expectations instead of only trying to make a quick sale and presented p experiencing very comfortable. They actually listened to my preferences and expectations instead of only trying to make a quick sale and presented price quotes based on only those features that were appropriate for my family. Finally, we quickly negotiated an agreed to price without the usual haggling back and forth about the price. I would definitely recommend Parkway Toyota - ask for sales person Douglas Tracey and manager Phillip Ferreira. More

This is a case when one person can really scar your whole car buying experience. I went to the dealership to purchase new prius II. I had done my research and had a price in mind. When the sales manager ( car buying experience. I went to the dealership to purchase new prius II. I had done my research and had a price in mind. When the sales manager (Phillip) realized that we have done some homework he reduced his prices by almost $1100. I asked at that time if there are any additional fee and i was told that only the registration and taxes will be extra. Once they brought official form in front of me that had ~$252 documentation fee and registration fee of almost ~$260. I objected and was able to reduce the price of the car by $200 further. Before we had started negotiating they had told me about the 0% financing available from toyota. So we agreed on a deal and started working on the paperwork. After a while I was brought in to talk to finance manager and we were happily working on the details of getting registration etc. Then the talk focused on financing. To my horror they were charging me 5.75% interest! This despite my very good credit history (even their finance manager acknowledged I had a 'good' credit). Phillip was called again and he told me that i could either get $1000 off (which he had given me in the deal) or I could get 0% financing. When i refused to accept this high interest rate he walked away calling me an asshole! Horrible experience. Will not recommend it. I should add that other people-- sales associate and finance manager were really nice people to talk to and they tried to handle the situation well after Phillip's behavior. But Phillip needs to be more professional. More

parkway toyota was very disappointing. it was my first parkway toyota was very disappointing. it was my first time in this dealer, I scheduled to check/repair a re-call on my corolla, I was told 2.5 hours parkway toyota was very disappointing. it was my first time in this dealer, I scheduled to check/repair a re-call on my corolla, I was told 2.5 hours, of course it is free. disappointing #1: dealer do not want to offer ride back home even only 4.5 miles, and I scheduled ride already, said no way to pick me up. disappointing #2: then in the middle, push me to replace cabin air filter and brake light bulb, I wanted to change by myself, I was told it is not possible. I was charged ~$30 for parts and ~$80 for labor. first it is easy to change cabin air filter and brake light bulb, second how much did dealer charge for a 10 minute job? in total 1.0 hour was spent in dealer for 2.5 hour re-call repair and change cabin air filter and brake light bulb, was dealer charging labor for free recall repair? i was questioning the rating of parkway toyota. I changed the rating from 1 to 4, since two managers take action within 1 day, that is amazingly fast. The attitude deserve the applause. recommendation to get a loyal customer: 1. please introduce the name first, at least for first time customer. 2. please break down the part and labor in the estimate, on-line pricing would be better. 3. please make the shuttle/ride service more convenient, it is important for NJ. More