Kent Parsons Ford - Service Center

I took my car in for an oil change, inspection, and a warranty airbag recall. When I picked up my vehicle the first time the linkage for the shifter had not been reattached properly. Luckily, I discove warranty airbag recall. When I picked up my vehicle the first time the linkage for the shifter had not been reattached properly. Luckily, I discovered this before I left the parking lot. I was forgiving and very kind about it. I picked my car up after they had fixed it later that day. While driving to work the next day I realized the right-side speakers were not working and that the audio had a bad whining noise and some of the buttons on the steering wheel were not working. I called and left a message with someone. No one made an effort to get back with me. I had a trip I had to go on, so I was really busy and I couldn't take the car in right away. When I called them back they made me wait nearly a month to look at the car. I explain the issue and told them I believed a wiring harness or something like that was loose in the console, same area where the shifter linkage was not reattached properly. If I tapped on the center console the whining would actually go away, but the speakers on the right still did not work and buttons the steering wheel also did not work. They called me later in the day and told me it was a module and it would cost $1000 to fix. It was the end of the day and I did not have time to pick up my vehicle, but I wasn't going to pay that for a 2011 vehicle. After thinking about it I called them back and said that made no sense, why would tapping on the center console have any effect on a module hidden in the dashboard. After complaining they agreed to look again. Later they called me and told me there was debris in the console, but everything looked good with their work. (Sure) They took a picture of the debris to show me, I thought this was suspicious at the time, but I think I know why. The picture showed some debris but nothing that would effect anything, it wasn't even really near the harnesses and connectors. I picked up the car and paid the diagnostic and labor fee. When I got in my car, low and behold, everything was fixed.. But how could this be? They told me they couldn't find anything wrong, but they hinted at the debris causing the issue. It didn't take long to figure this out. There was CYA happening here. The debris picture was in case I questioned why it was now working. It was so they could say, well it was probably the debris causing it. They know they were at fault and didn't want to admit it because then they would have to admit they shouldn't have charged me at all. Anyway, never taking anything back there and certainly not considering buying a vehicle from there. My Fusion has been a good car and I have thought about looking at another Ford in the near future, likely I would have gone there to look in the next year or two, but not now. Even if I get a Ford, it will be from another dealership. More

You want reviews and feedback on Kent Parsons Ford Service Dept, here's a good one from personal experience. Backstory - '05 Mustang, first year of the retro stangs, got it when it first came out a Service Dept, here's a good one from personal experience. Backstory - '05 Mustang, first year of the retro stangs, got it when it first came out at Shenandoah Ford in Front Royal Virginia, never had any issues, kept up with the maintenance making sure everything is in working order over the years, just over 94K miles on it. It's expected that parts are going to fail at this point.... but what happened here is an example of inept, incompetence that work the Kent Parsons Ford Service Dept in Martinsburg WV. And just to preface, I never deal with dealerships if not under warranty - makes no sense. For years I had been receiving the Takata air bag recall notice from Ford - late '22, I had a serpentine belt squealing that needed replacing - I figure alright, I'll let KP Ford take care of both, get this recall out of the way as well. I take the mustang to KP Ford in January - they replace the belt - it's still squealing. They take the belt off and tell me the crank pulley needs fixed, so they replace the harmonic balancer and put the new belt back on. I drive it local for the next month, seems to drive fine, and then on President's Day I make an outside the area trip down the road to Front Royal VA. While coming back, the mustang's engine starts sputtering on the Interstate and goes into limp mode. I'm able to just barely make it back to the house on the back roads - and have the vehicle towed to KP Ford. I figure that this might possibly be tied in to the work they did the prior month since it's barely been driven. KP Ford runs a diagnostic on the check engine and says the Throttle Body needs replaced - alright, so replace it. They replace it without even test driving it. How do I know - the mileage on the paperwork is the same going in as it is going out. I get on I-81, and same result, the engine starts to sputter and lose power - so I have it towed back. Their response - "our mistake, we didn't reprogram the PCM after putting on the new throttle body". I get it back, drive it around, same result except this time within city limits going 25mph - so I have it towed back. KP keeps it for a few weeks checking it out - and now they're telling me the transmission needs replaced, and gives me a $5K-$6K estimate. At this point, I am beyond angry and livid. I tell them don't touch the transmission, put it back on the lot, I'm taking it elsewhere, you guys are done touching this - they clear the code - so I have it towed to my local shop mechanic up the road near Maryland. It's not showing any codes to run a diagnostic, he tests drives it, drives fine for him. He checks it out, can't figure what is going on, diagnostics aren't coming up with anything because the codes have been cleared by KP Ford, so he takes it up the road to a local independent sister shop up in Hagerstown MD that has more advanced diagnostics and then it happens to him on the way there, and needs towed in. The shop in Hagerstown figured out the root issue - the crankshaft sensor needed replacing - which all goes back to the initial problem of the crank pulley that KP Ford should've done in the first place back in January. So big thanks to the inept, incompetent tech folks working at KP Ford Service Dept in Martinsburg WV for screwing up my mustang for xxxx near 5 months - put on a $800+ throttle body that wasn't needed and then wanted to do a $5K-$6K transmission overhaul that wouldn't have been needed, not to mention could've been seriously hurt on the interstate for their incompetence. Picked up the mustang in Hagerstown - and running fine. Already contacted Ford's Corporate Office about the situation and nonsense of KP Ford's Service Department. Don't even bother with Kent Parsons Ford's Service Dept unless it's under Ford's warranty. More

The service department at Persons is top notch. I have been dealing with them for 20+ years and they always exceed my expectations. I depend on my trucks to make a living and they get me in and out quickl been dealing with them for 20+ years and they always exceed my expectations. I depend on my trucks to make a living and they get me in and out quickly. More

Poor customer service / Poor service department The purchase process was great. However, trying to get service for my vehicle has been a nightmare. I received a recall notice for my car and I called The purchase process was great. However, trying to get service for my vehicle has been a nightmare. I received a recall notice for my car and I called to schedule an appointment. The first person took my information but no one ever called me back. A day later, I tried to chat, the person in chat took my information and no one called me back. Several days later, I called again and spoke to a man who said he would look into it. He sat the phone down, didn't put it on mute, and had a conversation with other employees that had nothing to do with my recall or seeing if they had my information. Eventually, he came back on the line saying that no one knew anything. He then told me they had the part I needed for my car and we scheduled an appointment. I asked how long it would take and he said a few hours. I arrived for my appointment and everything went fine at first. But, 40 minutes later he said my car was ready, that it does need the part and they would order it. I left the service center without question, but I was confused so I called back later. I told the service person that I believe he was the one I scheduled my appointment with and he told me that they had the part for the recall, so I was confused why I had to bring the car back. He gave me three different stories before I told him to cancel the part order I wasn't bringing my car back. He then hung up on me. I called back again and could not get through, I then called the parts number and they transferred me to a random mailbox. I called the sales office and asked for a manager, and I was transferred to another mailbox. I called back to the service department again and asked to speak to the manager. The manager said that he wasn't aware of the situation, and when I told him that his service person hung up on me, he said that again, he wasn't aware of the situation. I asked to speak to his manager and he told me that I could call the owner of the dealership but he wasn't sure when he was in or if he'd check his voicemail. I called the sales office again to try and get a manager. The salesperson was nice and took my information and told me the general manager would call me back. I have not received any call. I emailed my sales rep and requested that my information be removed because I wouldn't be doing business with the dealership and asked how I could make sure that I no longer receive offers etc... he has not contacted me back at all. All it would have taken to keep my business was an acknowledgement that they made a mistake with my service appointments and in the service dept. Instead, they have completely ignored me altogether. I would not recommend this dealership. More

PARSONS FORD SUCKS!!!! ALL LIES!!!! Here is another review, because K.P. Ford does nothing but lie!!!! So again, I have a 2016 ford fusion, bought it brand new and have had nothing but Here is another review, because K.P. Ford does nothing but lie!!!! So again, I have a 2016 ford fusion, bought it brand new and have had nothing but trouble with it since day 1. Literally everything under the hood has been replaced, including the engine, and now it has been in the shop 3 times for the transmission. Of course, they drive it and say there is nothing wrong, we get it back and guess what, it breaks down. I have been told my FRED PARSONS AND GARY O'NEAL that things would be taken care of, they were talking with the corporate office, they say they want to make things right and they haven't done anything. They have gotten to the point where they wont even return phone calls. Messages have been left for FRED AND HEATHER (corp. office) and no response!!!! I recommend that you dont do business with them......you will be sorry if you do!!!! More

sERVICE dESK AND AREA WAS TRULEY PROFESSIONAL AND ON-TIME REPAIR WORK WAS DONE PROFESSIONALLY DONE ASAP. SERVICE PEOPLE WERE GREAT, SPSPECIFICALY HOWIE AND KIM. THE LEFT TURN SINGLE AND THE FUSE BOX BENEATH REPAIR WORK WAS DONE PROFESSIONALLY DONE ASAP. SERVICE PEOPLE WERE GREAT, SPSPECIFICALY HOWIE AND KIM. THE LEFT TURN SINGLE AND THE FUSE BOX BENEATH THE STEERING COLUMN HAD TO BE REPLACED. More

A job well done always. By the two Mech's who work on my car The two Mech's that work on my cars are Scott & Gary both do a great job and never have grease inside the car when they are done with their work on th The two Mech's that work on my cars are Scott & Gary both do a great job and never have grease inside the car when they are done with their work on them. Kevin does a great job in making sure the work is done wright. More

Do not use this service department On March 27, 2015 I took my 2011 Kia Soul to this dealership for my annual WV inspection because it is the sister dealership of the Parsons Kia dealer On March 27, 2015 I took my 2011 Kia Soul to this dealership for my annual WV inspection because it is the sister dealership of the Parsons Kia dealership in Virginia where I purchased my car new. I arrived for the inspection at 11:30 and by 11:48 it was done despite the fact I was told it would take 30-45 minutes. I left the dealership between 11:50-11:55 and by noon I was sitting at the top of the SB I81 Dry Run Road ramp having miraculously avoided a fatal accident when my accelerator stuck at 70 mph and my clutch failed, according to Kia, due to "normal wear and tear". The car only has 63,000 miles. Either Parsons Ford jammed the car mats under the accelerator (I know this is what happened but they refuse to admit it) or they never even did the inspection, or they realized there was a clutch problem when they moved the vehicle in and out of the shop. But I had to pay over $1300 to fix my car that was perfectly fine when I took it for the routine inspection. These people were downright nasty throughout. Avoid this dealership, and the sister dealership in Winchester, VA like the plague! Would I recommend this dealership? I wish I could put a thousand times no! More