Passport INFINITI of Alexandria

Garry Drummond- Lane Manager, provided excellent customer service. He is very knowledgeable and professional. He kept me updated on my vehicle. service. He is very knowledgeable and professional. He kept me updated on my vehicle. More

It's always a pleasure doing business at passport infiniti of Alexander very satisfied customer infiniti of Alexander very satisfied customer More

The sales and service teams here are excellent and take the time to answer all of your questions. I will be coming back here for my next car! the time to answer all of your questions. I will be coming back here for my next car! More

This place gives such an amazing service. Couldn’t ask for anything more. Keep up the excellent service. for anything more. Keep up the excellent service. More

Do NOT take your car here. Horrible service, try to take advantage of you every way possible. After they ran their $500 “diagnostic” which was done without my approval they fixed the fuse engine fuse box. A advantage of you every way possible. After they ran their $500 “diagnostic” which was done without my approval they fixed the fuse engine fuse box. After, they claimed the alternator was acting up and tried to charge me $1500!!!! For an alternator. They then were of no assistance trying to help get my battery charged enough to take the car down the road. The battery was dead because my car had been there for nearly 2 weeks. Gary in the service department would respond to my emails every 2-3 days… and was never “at his desk” to answer a call. I ended up having to get someone to drive to the dealership and jump my car, sit there and wait for the battery to charge. For how much they charge for their cars their was certainly no “family” feel or care that I had one of their products. More of a how can we suck every dollar out of this person. Can’t express how horrible this was, do NOT use at all costs. More

Extremely difficult to get a follow up. Is it too much to expect a phone call, email or text message? to expect a phone call, email or text message? More

Infiniti of Alexandria is the only place I go to get my QX60 serviced. Garry Drummond is amazing! Garry is detailed and courteous. He makes my entire family feel welcomed and we know we are in good hands. QX60 serviced. Garry Drummond is amazing! Garry is detailed and courteous. He makes my entire family feel welcomed and we know we are in good hands. Garry’s customer service is first class! Infiniti of Alexandria is the place to go if you want a beautiful vehicle and excellent service especially the service department! Thanks Garry and the entire team in the service department! More