Passport Mini of Alexandria

As an informed consumer, having learned my lesson, I share with you passport mini of Alexandria didn’t know their service products, their finance policies, or trade in process. The icing on the cake is share with you passport mini of Alexandria didn’t know their service products, their finance policies, or trade in process. The icing on the cake is that amidst a massive life altering, global pandemic, they will squander your money, your time, with misinformation but at least it was polite. #informedconsumer #shopelsewhere #pandemicwhat? #spendwisely #youcantakeyourpolitebsandshoveit Backstory- Dec ‘20- i received an unsolicited call from passport mini of Alexandria to make an appt to trade in/sell car- low miles, great shape, extended warranty ? (Term verify) , low used inventory- good offer. After thinking on it for a few weeks I decided i would do this as I wanted a bigger, 4 door car, due to my job needs and hoped to planned to reduce my overall car payments/ insurance as things have been tight financially amidst covid. Feb 16- appt to have car valued by mini , told the extended value could be prorated 2599 sept 20 purchase or transferred with sale of car. This is with the contract terms in hand. at this point there was no reference informing me the warranty only holds value if transferred to another mini dealership. And I specifically asked and was told it wouldn’t add any more value to my quoted trade in as they had taken it into account. Feb 20 - sell car for higher trade in to another dealership - I call mini - transferred 5 times and end up in v.m at finance . The group I was told I needed to talk to. Feb 21- call mini - no one in finance answers Feb 22-friend calls and speaks to acting general mngr - told I must contact mini corporate as locally they can’t do anything to prorate as I was told misinformation. Feb 23-I call mini corporate. They say it’s all wrong. Have to speak to local. Feb 23- I speak with acting general manager. He politely tells me that I should have been a more “informed consumer” his staff were fairly new, didn’t know what they were saying, despite working for and being paid to know their product. I, the consumer, should NOT have relied on their word. Despite sharing said contract terms with them and being told differently, I would have eventually learned this was all false, misleading information. The implication that I should know more than the agents working on behalf of their brand even though I’m not paid to do that. Here I thought i received knowledge with service when I bought a car at the brand dealership. I was wrong. (heck their motto! ) Towards the end of our conversation Ahmed the acting general manager also states if I had sold to them, the value of my extended warranty (verify) would’ve only added hundreds to the trade and would that actually have made a difference? Another contradiction to previous information. And salt in the wound as I tried to make a financially sound decision with the information from the agents of mini. I politely inform him there are many people struggling amidst this pandemic economy and hundreds may mean something to me. Ultimately it’s not his place to decide how I spend, give, use my money. So yeah, I feel informed. No, thank you mini or Alexandria. For a “cool” brand your Not so cool after all. More

First time to schedule and utilize this dealership. Totally impressed by timeliness of scheduling, friendliness, quality of work and great service. I definitely recommend this place. FIVE STARS!!! Totally impressed by timeliness of scheduling, friendliness, quality of work and great service. I definitely recommend this place. FIVE STARS!!! More

I had a great experience. Peter was extremely helpful and very supportive throughout the process. I would revisit the dealership again without thinking twice. It was so helpful doing the majority of the proc very supportive throughout the process. I would revisit the dealership again without thinking twice. It was so helpful doing the majority of the process over the phone due to our distance. More

Carlos in service has served me for a few years. He is a significant factor in why I choose to return the dealership instead of 3rd party shops. significant factor in why I choose to return the dealership instead of 3rd party shops. More

I’m very satisfied with my buying experience with them a few months ago, as well as the unbelievably smooth service the car underwent this week. The pick-up service is very helpful; the communication with t few months ago, as well as the unbelievably smooth service the car underwent this week. The pick-up service is very helpful; the communication with the team was great. More

For service they have usually 3 agents so there is little wait. I have been a customer for over 10 years and I can't recall they ever being late or having a "surprise". They don't have a problem with getting wait. I have been a customer for over 10 years and I can't recall they ever being late or having a "surprise". They don't have a problem with getting you a loaner if needed and have a nice wait area with good coffee. This is one of the reasons I got another Mini. More

I just took delivery of my new MINI and I could not be happier with the service from MINI of Alexandria. I custom ordered my MINI a few months ago with Matt and he was amazing. He took the time to walk happier with the service from MINI of Alexandria. I custom ordered my MINI a few months ago with Matt and he was amazing. He took the time to walk me through the available options as well as what suited my needs the most. He showed me that a higher trim would actually save me money AND give me more bang for my buck. When it came time to pick up my new MINI, the sales manager Ahmed, and the finance manager Paula were both great in making my experience a truly exceptional one. I would highly recommend getting a MINI in general. And if you are in the DC area, give Matt or his manager Ahmed a call. More

PLEASE avoid if you have any other options. Once the sale was complete, the customer service went down the tubes. We had the misfortune of having one of the temporary tags stolen. The response from th sale was complete, the customer service went down the tubes. We had the misfortune of having one of the temporary tags stolen. The response from the dealership was unacceptable from the general manager to the finance manager!!!! There is a home delivery service, but not for stolen temporary tags! Beautiful car, just find another dealership! More

Awful. Avoid at all costs. I’ve owned three minis and had many relationships with various mini dealerships and this one is the worst. My Mini Countryman blew the clutch and I had it towed there. Completely u many relationships with various mini dealerships and this one is the worst. My Mini Countryman blew the clutch and I had it towed there. Completely unprofessional demeanor from the service representative and not even an estimate in writing. I was told bluntly over the phone that they needed almost $1,000 to even finish the diagnostic for the estimate. And if I didn’t make a decision right away then I was going to be charged for holding up a mechanic bay. We had the car towed to another German repair shop right away. More

They misrepresented the costs. Messed up registration. They told me I had to purchase new tags from the VA DMV even though I was transferring tags. They then didn't register my car with my tags. When the They told me I had to purchase new tags from the VA DMV even though I was transferring tags. They then didn't register my car with my tags. When they received the new but unwanted tags from the DMV, they never forwarded them to me. They won't fix the DMV problem. They won't refund me the money I paid them in overpayment. Don't use this dealership. They had months to address and fix my issues but did nothing. I never heard from anyone. More