Passport Nissan

I continue to receive the absolute best customer service from Mr. Damon Wells! Mr. Wells is a professional service consultant at Passport Nissan of Marlow Heights. I feel like Mr. Wells goes the extra mile from Mr. Damon Wells! Mr. Wells is a professional service consultant at Passport Nissan of Marlow Heights. I feel like Mr. Wells goes the extra mile for my wife and me, but he consistently tells us that “It's the standard operating procedure.” He takes the time to educate us, and he provides information that keeps both my wife and me safe in our Nissan vehicles. My goal is to remain a faithful customer at the Passport Nissan of Marlow Heights for life! Troy McCoy More

My wife and I came to test drive a 2017 Pathfinder and Brandon Anderson was our point of contact. There were 2 very similar cars to choose from. He was super patient in answering our questions. When we ca Brandon Anderson was our point of contact. There were 2 very similar cars to choose from. He was super patient in answering our questions. When we came back the next day to make the deal, we changed our minds as to which one we wanted. We ended up flipping a coin on his phone with us going with what his call was. We did end up with the car we wanted. Brandon is a kind, gentle, patient salesman. He did not pressure us at any point to sell us something extra. We mentioned that I might be interested in a Leaf and a few minutes later a brochure was on the table. I would highly recommend him. Mark Peluzzo the Business manager was also very helpful and efficient. He made the paperwork less stresful. More

Worst customer service/communication I recently purchased a vehicle from this dealership, and I am EXTREMELY UNSATISFIED with their lack of customer service and communication! I never I recently purchased a vehicle from this dealership, and I am EXTREMELY UNSATISFIED with their lack of customer service and communication! I never received any updates after Ricky and Mark Peluzzo asked me to send them documents at the end of September. I continuously tried to reach out for updates regarding the status of the registration process and on how to extend my temporary license plates and/or when they would be extended. Every time I called, I got NOTHING BUT SENT TO VOICEMAIL! If I got a text response, it was always unhelpful responses like "yes" or "it's fine for now" or "I'll check", but there was NEVER ANY FOLLOW UP. I had also filled out the feedback form (who knows how many times). After MANY unsuccessful attempts of reaching a live and working person, I filed a complaint with Nissan Consumer Affairs. I got tired of waiting for a response that would never come so I visited the dealer on a Saturday, just to be told by Donna Porter that they couldn’t help me because the Accounting Department was “closed” on the weekends, and I’d have to come back Monday or call back. I lost it! I told her I couldn’t come back because I have to work and I WAS NOT calling BECAUSE I am NEVER able to reach a real person! I only ever get sent to voicemail! I had spoken to Ricky about my plate extension, but he never got back to me. She told me that he NO LONGER works there. You couldn’t have told me that information when I called?? Or that I would have to talk to the Accounting Department and that they’re not open on the weekends!?! I even reached out to Mark 2 days prior and got no response! (Surprise!) AND I had called to speak to a manager but only got sent to a VOICEMAIL! She tried to assure me that she would have an answer for me Monday after 11 am. I also asked if they could send me my extended plate and registration but she told me no because I had to sign the temporary registration IN PERSON. So I called Donna Monday. She got Tracey Wolley from Accounting to call me, who let me know she’d extend my plate and registration. I went to the dealer to get my updated temporary tags and registration to find out I DID NOT have to go to the dealership in person, BUT I’m glad I did because who knows when I would have received them! I asked her if they could extend my temporary plates for 2 months but she refused and said they weren’t “allowed to because it’s a different process” than when I first purchased my car. Mikael called and told me he would get me the tracking number, but I never received it. After Consumer Affairs contacted the dealership, Brianna Rose called me to tell me that my documents had been sent to the DMV, but they couldn’t provide me with the tracking number because “it would give away other customers’ information.” How does a tracking number give away other customers’ information? Beats me! Even the DMV couldn’t figure that one out! I told her Mikael was able to get it and was going to give it to me but I hadn’t heard back from him. She said she was going to talk to him, so of course, he doesn’t answer OR return my call. As a customer and AFTER X UNSUCCESSFUL ATTEMPTS OF REACHING A LIVE PERSON, how was I supposed to be sure that they even sent my documents to the DMV!?! Their lack of communication and customer service already had me not trusting them! My car is FINALLY registered after 2.5 months!!! Not only were they UNRESPONSIVE! BUT, they DID NOT change the oil when I bought my car! I had to change the oil a week or so after I bought the car! I doubt they even checked the brakes and other stuff before handing the car off to me! I hope I no longer have to deal with this dealership! I DEFINITELY DO NOT RECOMMEND PASSPORT NISSAN MARLOW HEIGHTS! DO NOT BUY YOUR CAR FROM HERE! More

DON'T BUT FROM THIS DEALER **DON'T BUT FROM THIS DEALER** Purchased 2 vehicles cash remotely for our business. Advised all paperwork was complete and vehicles ready for pickup. **DON'T BUT FROM THIS DEALER** Purchased 2 vehicles cash remotely for our business. Advised all paperwork was complete and vehicles ready for pickup. Arrived, no paperwork was ready, their 100 point inspection was laughable as neither vehicle was road legal on numerous counts. Edgar the Finance Director refused to print of temporary tags without undertaking a 2nd credit check. His excuse 'you could be a terrorist'...The Sales Manager said he'd call me to apologize about everything the next day that was last Wednesday. It's now Tuesday with no call. Also put a call in asking for GM to call me on the Friday, still no response. Very poorly organized company, Edgar was very aggressive and demeaning. You do not need to run 1 credit check let alone 2 for a cash purchase. The fact that the cars hadn't been checked and inspected to the degree they were both unsafe to drive away was appalling. They charge $800 for 'administration' fees and nothing on their side was undertaken! More

Buy your LEAF from Brandon Anderson We highly recommend buying your Nissan Leaf from Brandon Anderson. He knows a lot about them and he helps you understand and set up the systems in the We highly recommend buying your Nissan Leaf from Brandon Anderson. He knows a lot about them and he helps you understand and set up the systems in the car. I also like that they are very straightforward. I didn't feel like they were pushing things on me that I didn't want. More

My experience I had the pleasure of meeting Ronnie Hughes at Passport Nissan and was amazed at her professionalism and knowledge. I would definitely be recommendin I had the pleasure of meeting Ronnie Hughes at Passport Nissan and was amazed at her professionalism and knowledge. I would definitely be recommending my family and friends to visit the dealership and meet with her. Congratulations Passport Nissan on hiring a winner! More

Best Customer Service Out of all of my dealer experiences, I can honestly say that Customer Service is Ms. Ronnie ALL day. She is AMAZING and very knowledgeable!!! Out of all of my dealer experiences, I can honestly say that Customer Service is Ms. Ronnie ALL day. She is AMAZING and very knowledgeable!!! More

Professioanl Service in Purchasing Vehicle I went to Passport Nissan to test drive a certified used Nissan Murano I saw online. The salesperson, Brandan, contacted me the same day I requested t I went to Passport Nissan to test drive a certified used Nissan Murano I saw online. The salesperson, Brandan, contacted me the same day I requested the availability of the SUV to ask when I would like to test drive the vehicle. I emphasized that I had a baby and was uncertain as a specific time, but he reassured me that if I texted him when I was on my way to the dealership he would have the car ready in a few minutes. When I was ready to test drive the car on a Saturday it was ready for me and he was very professional in showing me all the features and the financing options. I told Brandan I was looking at other vehicles, but would let him know if I was interested in buying the vehicle. He was prompt in answering all my questions and didn't "harass" me when I was trying to decide on whether to purchase the Murano. Once I made my decision, I text Brendan and he was very helpful in ensuring that any questions I had were answered prior to coming to purchase of the vehicle a week later. Also, the financing officer, Greg, was very professional and efficient in completing all the documents for my purchase. More

Byers Beware I normally don’t write bad reviews, but I am compelled to share my experience. I purchased a 2019 Nissan Sentra SR on April 20, 2019 and it was the w I normally don’t write bad reviews, but I am compelled to share my experience. I purchased a 2019 Nissan Sentra SR on April 20, 2019 and it was the worst experience that I’ve had. A word of advice; if the car you purchased has a problem; don’t drive it off of the lot, because you will be sorry later. Get another car on the lot. When the car was delivered to me, it had pollen all over it and white film on my rear lights. I had to send the car back 2 time and my car still has the white substance on it. In addition, my headlights were foggy and a part on the trunk need to be replaced. My salesman Nicholas Ihuoma said, “we will fix it.” Nicholas told me to bring the car back on Thursday, April 25, 2019 to fix the problem. I was under the impression that the white film/substance would be removed, the part on the trunk would be replaced and we would address the foggy headlight would be accessed, but he sent out a scratch specialist. At that point I lost all trust in him! When he came outside I had to tell him ‘“again” what was wrong with the car and he said, oh! He suggested that I go to the service department. I went to the service department and Dennis assessed me car and determined that the headlight and the strip on my trunk be replace. Nicholas will tell you anything! He lies! Both the headlights were foggy; one was not as severe as the other. I asked him if both of my lights would be replaced and he said yes. That wasn’t the case. I left the dealership with the replacement part. I discovered a deep scratch on my trunk where the replacement part was installed The technician that completed the work put touchup paint on it as if I wouldn’t notice it. My car ended up in the body shop as a result. I also discovered a crack one of the rear lights. I told Nicholas that I was very unhappy and that I wanted to walk away from the deal. He said, let Passport do the work and if I don’t like it he’ll put me in a different car. Lies, lies, lies, lies! He will tell you anything! I contacted the General Manager, Authur Lauw to make him aware of the situation. He didn’t know what was going on with my car. He let me know that the car would be fix, because he wanted me to be happy with my purchase. I got my car back with all of the replacement parts; however I noticed a gap in between the light, hood of the car and where the body meets. I made him aware via text and no response. My iPhone showed that he read it. I have to pay someone to take the headlight off and mount it again. Why am I spending money on a new car?!?! In addition my car was detailed and I have a bunch of swirl makes all over it! I got an email stating that my car was delivered to me on May 1. That’s not true at all, because it was delivered on April 20, 2019. I wasn’t satisfied with my car delivery and Nicholas forge my signature as if I was. I cried, had panic attacks and was stressed out over this purchase. I became consumed by the whole situation. I am not for sure about what I can do in reference to Nicholas forging my signature! I feel screwed! Please don’t drive the car off of the lot if the car has anything wrong with; especially if its brand new. My friends and family kept trying to convince me to take the car back before it was too late, but I didn’t listen. A friend that works at another Nissan dealership told me what I can do, but I didn’t listen. I’m full of regret. Serena Ford More

24 mile checkup went very well thanks to service rep Brian Sturman who handled my visit vey professionally as always for the last 23 years+ regards Bill Naatz went very well thanks to service rep Brian Sturman who handled my visit vey professionally as always for the last 23 years+ regards Bill Naatz More