Pat Lobb Toyota of McKinney

Service It was done quickly and properly. Good customer service experience. Representative was very kind. I would recommend this centre for service to ever It was done quickly and properly. Good customer service experience. Representative was very kind. I would recommend this centre for service to everyone. Thank you! More

Great customer service My vehicle was taken in at the time of the appointment, advisor was thorough, pleasant and responsive to my concerns. I’ve leased vehicles from this d My vehicle was taken in at the time of the appointment, advisor was thorough, pleasant and responsive to my concerns. I’ve leased vehicles from this dealership for more than 10 years and have never had reason to complain. More

In and out in 40 minutes or less. In about the time it took for me to have a light breakfast at Panera, my 85,000 mile regular service was completed perfectly and I had a call from the In about the time it took for me to have a light breakfast at Panera, my 85,000 mile regular service was completed perfectly and I had a call from the service agent. They have really stepped up their game in recent months, and I will continue to return. More

Lifesavers Came into the dealership with a vehicle needing an emergency fix. Met Molly almost immediately after pulling in. She was helpful, knowledgeable, a Came into the dealership with a vehicle needing an emergency fix. Met Molly almost immediately after pulling in. She was helpful, knowledgeable, and professional. My fix was handled quickly and painlessly. She is amazing at her job and definitely earned my business. This dealership earned my trust. More

Excellence For over 20 years we have purchased all of our vehicles at Toyota of McKinney. We have also used then as our maintenance provider. They are an excel For over 20 years we have purchased all of our vehicles at Toyota of McKinney. We have also used then as our maintenance provider. They are an excellent team. More

Sneaky and Deceitful Sneaky and deceitful. We went in today to buy a used Corolla. We traded in our RAV4. We were asked if we had only one or two keys. Unfortunately w Sneaky and deceitful. We went in today to buy a used Corolla. We traded in our RAV4. We were asked if we had only one or two keys. Unfortunately we only had one, so I’m sure their trade in offer was less. Either way, we agreed on a acceptable trade in amount and sales amount for the 2018 Corolla. They delivered our new car with only one key. I asked for the second key. They said it only came with one. Never did they say or was there anywhere in the ad that it said there was only one key. It’s amazing to me that they would be concerned about my trade in having only one key, but thought that I would be unconcerned about only getting one key with my new car. Oh, they offered to sell me one for $260, which even further supports the title of my review... “Sneaky and Deceitful”. Update. Your response is again deceitful. You said your ad indicated only one key. I asked your salesman to show me the ad and where it stated there was only one key. He went to a picture of a single key sitting on the front seat. He said, “See, there is only one key pictured. That means there is only one key. If there were two, then two would be in the picture.” REALLY? No way I will ever set foot in your dealership again. You just keep digging yourself deeper. Another update. Got a key made for $90. Your $260 deal doesn’t sound so good, does it? More

15K service apppintment Professional staff and service department. In and out quickly and promptly. Cody, my service consultant was very friendly and helpful. Will continue Professional staff and service department. In and out quickly and promptly. Cody, my service consultant was very friendly and helpful. Will continue to take my truck here for service. More

Routine Maintenance Cody, my service agent, was very courteous and respectful of my time. He treated me very professionally, and showed genuine concern for me as a custo Cody, my service agent, was very courteous and respectful of my time. He treated me very professionally, and showed genuine concern for me as a customer. More

General maintenance and tech issue Pat Lobb is clean and comfortable. The employees are pleasant and knowledgeable. I am only disappointed that iPhone and Toyota have not kept current w Pat Lobb is clean and comfortable. The employees are pleasant and knowledgeable. I am only disappointed that iPhone and Toyota have not kept current with their software updates. After paying for technology to receive text messages and phone calls through my radio, it has never worked consistently. Big let down. More

Could be much better ! Every time we call their service department, no service advisors are ever available. Leave a message, there's never a call back. Every time we go th Every time we call their service department, no service advisors are ever available. Leave a message, there's never a call back. Every time we go there to have service, we see a bunch of their service advisors standing outside their office talking to each other. Forty years living in Dallas, we never see a car dealer's service center so terrible ! The only bright spot is their parts department. More