Pat Lobb Toyota of McKinney

Absolutely deceitful and deplorable....Don't Buy here I recently was in the marketplace to purchase a vehicle. I researched for a 2016 RAV4 XLE and they had one. I started off my contact with Andrew who I recently was in the marketplace to purchase a vehicle. I researched for a 2016 RAV4 XLE and they had one. I started off my contact with Andrew who appeared trustworthy so I scheduled time to visit with them on a Thursday evening. When I arrived, I worked with Lauren who showed me the car and I was ready to purchase. Lauren brought out John Baldwin who is the sales manager who worked the numbers for me. When I was asked about a trade in, I said I had an offer on my vehicle for $3k so I would not be trading it in unless they would match it. John said he would post it on the dealer network to see if there is any dealer who would be interested. John posted the vehicle and he had an offer for $1500. I told him that it was too low, but for sake of calculations, he inserted that into the offer sheet. John took off $1,100 off the offer sheet. It was about 8:30 in the evening, and I was ready to purchase (without the trade in), but we agreed to look at things at Friday morning. As I was financing the vehicle, I asked about the necessary documents and received a list of documents to bring to close the deal. I called John on Friday morning but he was away. John called me back and said he was away from the office due to a family emergency. He said the dealers came back with an offer for $2000 and I told him that I would proceed without the trade in. He said he wasn't sure if he would be able to get back to the office that day and he would pass my information over to another sales manager, if he wasn't able to. He advised that I text him before I go to the dealership. After getting off work, I texted John and did not receive any response. I texted Lauren and she said that she was working till 6pm that day, but she could stay around until I came in. I told her I would be coming in to purchase the RAV4 we looked at the night before, and she to let her know as the dealership would need 30 minutes to prep the car. I told her I had all the documents they wanted ready and would be coming in after a quick dinner. I picked my son up and went to the dealer at around 7:00-7:15pm. When I arrive at the dealer I saw Lauren with another customer and I waited for about 15 minutes. When I got her attention, she told me that she was with another customer, but would have someone show me & my son the vehicle. She pulled Randy in and he showed us the car. After we saw the car, I told Randy I was ready to purchase...I told him that John and I had verbally agreed to almost all the items, so it would be only about getting the necessary documents. So he went over and pulled several documents (Toyota Certified Used Vehicle documents) and the numbers. I provided Randy with the offer sheet and pointed out the numbers John and I agreed on. Then Randy pulled the numbers that he got from John's boss....The numbers did not align and I told him that it was not what was agreed to. Randy, who obviously needs some social skills, starts ranting about how prices can change daily even at a walmart and such unnecessary redirection of the information. Proving his lack of intelligence, he starts quoting the first amendment, saying he is free to say whatever he wants to say and that a deal is truly not a deal, that it can be reneged on and so on.... At this point, I ask him...isn't a verbal contract a contract? Naturally, the single brain celled Randy does not comprehend this....and tries to argue with me and my son. I walk away from the table and motion to Lauren that I cannot deal with Randy, and ask for someone else to salvage the deal. She walks over the the managers desk but nobody comes out. Another cowardly act by the managers....I am sensing that these dudes clearly are not professionals, but highly introvert cowards who are afraid to come out and apologize.. Lauren came out and said that she would talk with John and get things sorted out...as they open at 8AM on Saturdays...that I would receive a call no later than 8:30AM. So I leave and expected a call on saturday until 9:45ish....as I have not heard, I call John and he picks up. He simply says that they would not do the deal and that prices change everyday excuse. So here are the points and learnings from working with Pat Lobb Toyota. 1. These people are not honest about what they say (does this surprise you?) 2. These people are absolutely deplorable in their intelligence in how they quote the 1st amendment as the reason for them to lie. (Isn't this a lame? Admit your stupidity if you don't have good brain cells) 3. A verbal agreement is not honored by these people - They could and should be sued as a verbal agreement between parties is still a contract to be upheld. (You are laughing about this by now..aren't you?) 4. They love arguing with customers - Even walmart has better customer service than these people. Did they forget the principle about being in business? Customers come to buy from you...not the other way around. 5. They are cowards - they place a poor girl like Lauren in the front lines and the managers who make the decisions are hiding behind a skirt. (Grown up people) 6. They do not have the business acumen or business professionalism - A simple straight forward answer would have been sufficient. Instead of saying "let's finalize the deal now, as whoever manager shows up to work tomorrow can screw this up" OR simply admitting "we are sorry, but we should have told you that we cannot honor the deal because _____" would have been a much better approach. 7. No remorse for their arrogance - This Randy Bradley definitely needs some deep help. I have never encountered a poorly skilled person who wants to argue with customers (not to mention bad attitude, bad attire, and demeanor). I never got an apology from these people at this Toyota location. Lastly, I am hearing that they might have had another prospective buyer for the same car, that's why they wanted me to walk away from the deal, rather than trying to work with me. Fortunately, I found a much better deal and purchased a RAV4 XLE (2017 model) for about $30 more per month on same terms. I guess there are better things in store than to deal with these sore losers at Patt Lobb Toyota. They are absolutely deceptive, deplorable and tasteless people to purchase a vehicle from. If you want to be treated like you just emerged from the commode, go ahead purchase from these guys. But if you want a good place to purchase a vehicle, don't even go here...they have nothing but bad value, bad people, bad experiences...which at the end of the day is not worth it. More

Great experience with George George was fabulous to work with. Extremely knowledgeable, very straight-forward transaction. Every part of the transaction went well and he worked George was fabulous to work with. Extremely knowledgeable, very straight-forward transaction. Every part of the transaction went well and he worked very patiently with us throughout. My last couple of car buying experiences were not pleasant, if you're in Richardson, Plano or Allen and looking for a Toyota - go North to George at Pat Lobb! Andrew T More

Service of my 2001 Avalon I have been going to Pat Lobb Toyota Dealership in McKinney, Tx since moving here in October 2013 for service of both my vehicles, a 2000 4 x 4 Tundra I have been going to Pat Lobb Toyota Dealership in McKinney, Tx since moving here in October 2013 for service of both my vehicles, a 2000 4 x 4 Tundra Extended Cab and 2001 XLS Avalon. I bought them new and maintain them in new mint condition. I interviewed with Assistant Service Manager, Doug Ranzer and Senior Technician, Jeff Colefield before selecting them as the personnel to handle and always work on my vehicles. Love and totally trust them in caring for my vehicles. I just had both CVR Boots and one engine mount repaired on my 2001 Avalon (first time ever needed these repairs) when I immediately noticed leaking fluid. My team, Doug Ranzer and Jeff Colefield corrected the problem swiftly and accurately keeping my car in pristine condition. Doug made sure as always that I got a reasonable discount for being a loyal and committed customer. I really appreciate ethical and honest people like this at a car dealership. I highly recommend Doug Ranzer and Jeff Colefield at Pat Lobb Toyota Service Department. Thanks guys for always taking care of my vehicles. Andy Solomon More

Highly recommend going through George for your next lease George was kind and honest during my leasing process. He guided me through my decision with total transparency and I would recommend him to anyone. George was kind and honest during my leasing process. He guided me through my decision with total transparency and I would recommend him to anyone. More

2017 Toyota Tundra Lease I arrived at Pat Lobb Toyota of McKinney to take a look at a 2017 Tundra. George Mogollon approached us and took care of us the rest of the visit. We I arrived at Pat Lobb Toyota of McKinney to take a look at a 2017 Tundra. George Mogollon approached us and took care of us the rest of the visit. We went over what I was looking for and he brought up current inventory and pulled up a Tundra that I was interested in. We took it for a test drive, and George went over the in's and out's of the entire vehicle. Never once was he pushy, and made the whole experience an amazing one. I ended up leaving the dealership driving behind the wheel of a new 2017 Toyota Tundra. The whole process was fast and seamless. I can assure you I will continue to work with George and Toyota of McKinney for any future purchases and service. I can't say enough good things. Thanks George and Toyota of McKinney! More

Still waiting. 3 months ago I went in looking for and purchased a tacoma. Everything seemed great at the time until I left and my signature was already on paper. Dur 3 months ago I went in looking for and purchased a tacoma. Everything seemed great at the time until I left and my signature was already on paper. During the sale the salesman stated that the truck would do everything I required and wanted, well it doesn't so that's 1 thing. Lying to your customer. I ordered some parts that were not available at the time of purchase. They said they were on backorder for 1 month. OK that's fine. I wait a month and no another month. Ok sure. After the 2 months I go in and they install the wrong part. Well apparently what I want is backordered for another month. Here we are. Over 3 months later and no word from them. Don't trust any salesmen and make sure all of your parts are on the vehicle before it leaves the lot or they never will. I have spoken to several others who purchased the same exact part from a different dealer and they received theirs within a week. I don't want to hear the if you want to talk more call us. If any of you have a hint of customer service you can call me. You have my number. More

Great customer service We are thrilled with the cars 2014 hybrid avalon and 2014 corolla! The sales staff was professional and fair. We appreciate the positive purchase expe We are thrilled with the cars 2014 hybrid avalon and 2014 corolla! The sales staff was professional and fair. We appreciate the positive purchase experience at your dealership. Thank you. More

Outstanding Sales Person I can't say enough about James Dion, my sales person. He presented several options, listened to my wants and needs and kept me in my price range. It I can't say enough about James Dion, my sales person. He presented several options, listened to my wants and needs and kept me in my price range. It was the easiest car buying experience I have had in years. Because of James, I was able to get into my dream vehicle! Then when I went to Finance, Derek Haines made that process super easy and got me an excellent rate. Thank you James and Pat Lobb Toyota!! More

Happy Avalon customer We just purchased our second Avalon Hybrid from Pat Lobb. Tim O'Grady sold us both of our vehicles and was great to work with and very helpful. Felt We just purchased our second Avalon Hybrid from Pat Lobb. Tim O'Grady sold us both of our vehicles and was great to work with and very helpful. Felt like he made every effort to get us the best deal. We also worked with MATT in Finance and he was very helpful. If you are looking for a new car you definitely need to contact Tim. More

They will never work on my Truck again! To start of, I am not your average car owner. I am knowledgeable in vehicle maintenance and repair. I am a car enthusiast and also went to school for To start of, I am not your average car owner. I am knowledgeable in vehicle maintenance and repair. I am a car enthusiast and also went to school for auto mechanics. Now to get to my experience. I bought a 2017 Tacoma from this dealership on Aug. 11, 2016. I scheduled my first appointment with the service department for 10/5/16. When scheduling the appointment I requested along with my 5k service to have the Transmission fluid checked because of a minor slip when the car was cold and shifted from 3rd to 4th gear. The person placing my appointment said there was a TSB(Toyota Service Bulletin) for the transmission that they could perform. I know of the TSB and also knew that it did not include a fix for the issue my truck had. I informed the appointment taker of this and stated that I did NOT want the TSB performed as it did not relate to my issue. The person taking my appointment said ok and that it would be no problem to have the transmission fluid level checked while in for service. So far everything seemed to be going fine. When i show up 30 minutes early to my appointment to have the services I requested performed I explained the same things to the Service adviser(I do not know his name). The service adviser the also told me there's a TSB that could fix my transmission issue, I repeat to him that the TSB does not fix an issue with a slipping transmission and that i did not need or want the service performed. I also stated that it does not slip all the time but will most of the time if the car sits for 1-2 hours. The Adviser said the Technician would drive it to try and replicate the slip i was having. I told him that if needed i could drive the vehicle since i know the exact situation that the transmission slips. The Service adviser said OK we will not perform the TSB and will check your transmission fluid. He also said that i may be asked to drive the vehicle to recreate the slip if the Technician could not replicate the issue. I then go to the lobby to wait as long as necessary for my truck to be serviced. Now prior to my visit I had read the TSB multiple times that comes directly from Toyota Corporate and it clearly states that it will only correct 3 things. 1. Harsh shifts from 1st and 2nd. 2. Delayed engagement when shifting from Park or Reverse to Drive. 3. A delayed upshift when using cruise control. It continues to state that if the vehicle exhibits any of these symptoms to continue to step 2(Performing the TSB) If the vehicle does not exhibit these symptoms the Bulletin DOES NOT APPLY and to continue diagnosis using the applicable Repair Manual. My truck did not have any of those symptoms which is why i did not want or need the TSB performed. 4 hours later the Service Adviser called me(while i was sitting in the lobby) to inform me my truck was out of service and in the car wash line so it would be ready soon. He continued to inform me that the technician could not replicate the slip so they went ahead and performed the TSB(Which i specifically stated multiple times to not perform to my truck). The adviser then tells me they had no choice and that it was a mandatory service for EVERY truck that came in for service. I ask him why my fluid was not checked per my request and he then tells me the transmission was too hot to perform a transmission fluid check but the TSB should have fixed my transmission slip. At this point i know i am being lied to whether the adviser knew he was lying or not. While waiting another 30+ minutes for my car to come through the car wash i go to speak to the Service Manager(Toby Clark) now. I explain what has happened and how my request for the transmission fluid to be checked had been ignored along with the TSB being performed after i specifically said not to perform it and now i have wasted 4 1/2 hours for a service to be performed that was not done. The manager then tells me that they HAVE to perform the TSB before further trouble shooting and if i still have a transmission slip they will then perform a fluid check. I ask again why a service i requested to be performed was not done and he then states that the transmission would be too hot since i drove it to the dealer that morning. I ask him how it would not be cool enough after the truck has been in service for 4 1/2 hrs and he tells me that with this "Texas Heat" it wouldn't have cooled enough to perform the fluid check and i would have to leave it overnight. Once again I have been lied to because I know the TSB did not need to be performed and that the transmission had plenty of time to cool enough to have the fluid checked. He finally asks how he can remedy the situation but for me i could no longer think straight. I told him that at this point I didn't know what he could do and i needed to leave and cool off. I was so furious with being lied to by service people who had NO knowledge of the service that they performed to my vehicle, which i specifically told them not to do. I did not want to become a loud irate customer as that would have done no good but allow me to blow off some steam but i knew would get me no where. I can only assume at this point that this service department doesn't actually care abour fixing a problem with a new car they sold but would rather just perform the easiest services that they can bill Toyota Corporate for to boost there repair numbers. At this point I can no longer trust the service department. They have shown me they do not know what services they are performing and that they can not listen to what the customer has requested. I can no longer see myself trusting them with my vehicle. I will have to find a new service department to handle my needs as long as my truck remains under warranty. More