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Pat Lobb Toyota of McKinney - Service Center

McKinney, TX

4.9
1,494 Reviews

1,494 Reviews of Pat Lobb Toyota of McKinney - Service Center

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July 29, 2021

Best place to get Service done top-notch employees!!! Thank You Joel they really fix me up with my Wife’s Honda CRV did the alignment check everything and now she runs good thank you!! More

by anthonynaputi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cannon Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Casper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kawa Yahia
Jul 29, 2021 -

Pat Lobb Toyota of McKinney responded

Thank you for sharing your thoughts about your experience with Pat Lobb Toyota of McKinney. We're glad to hear that Joel was able to help. We appreciate your business and hope to see you again soon, Anthony. Arik Florczak Service Director

July 28, 2021

They are always so courteous and helpful. They had me in and out before I knew it. They were also already working on getting me in for the recall work. Love them. More

by Missy.smith9936
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert McMillan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2021 -

Pat Lobb Toyota of McKinney responded

Thank you for your very kind review, Missy. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Pat Lobb Toyota of McKinney. Arik Florczak Service Director

July 27, 2021

I’m very pleased with Cannon in the service dept. Quick and efficient. Nice waiting area. The shredded ice was nice on a hot day. More

by Glendafrancis1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cannon Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2021 -

Pat Lobb Toyota of McKinney responded

Thank you for your business and this review. We're happy to hear Cannon and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Arik Florczak Service Director

July 23, 2021

Everyone is so nice and Robert was great to work with. I have a dealership that is much closer but ALWAYS make the drive to Mckinney. More

by Emily Smith
Recommend Dealer
Yes
Employees Worked With
Robert McMillan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Pat Lobb Toyota of McKinney responded

Thank you so much for your excellent review, Emily! We are so glad that Robert had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Pat Lobb Toyota of McKinney. Please don't hesitate to reach out if you need anything else. Arik Florczak Service Director

July 23, 2021

Best service department & customer waiting area in North Texas. I’ve owned Ford, Chevy, and Toyota vehicles for several years and Lobb/McKinney wins for service! More

by John Rock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cannon Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Pat Lobb Toyota of McKinney responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Arik Florczak Service Director

July 17, 2021

Toyota of McKinney Tx is very professional and a friendly service team !!!! I’ve been going there since I’ve got my 2018 Toyota Corolla I’m always in and out quickly! My schedule time is my time!!! They al More

by dominiquejohnson0409
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert McMillan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2021 -

Pat Lobb Toyota of McKinney responded

Thank you, Dominique! Quality customer service is always our number one priority, and we're happy to hear that Robert met your expectations. Thank you for choosing Pat Lobb Toyota of McKinney. We look forward to having you as one of our valued customers for many more years to come! Arik Florczak Service Director

July 16, 2021

I own my own business, and all I can say is if I were you, I would immediately get rid of this employee. David Jurs has the lowest rating on your site for a reason, he is not only terrible at his job, bu More

by chad01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Jurs
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Pat Lobb Toyota of McKinney responded

Chad, thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Arik Florczak Service Director 214-544-8696 socialmedia@toyotaofmckinney.com

July 15, 2021

Highly recommend!! He was so helpful, very focused on just me and my family, easy to work with, and didn’t make us feel like just another customer! Steven is amazing More

by Allymarshall02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Boyd
Jul 16, 2021 -

Pat Lobb Toyota of McKinney responded

Thank you, Ally! It's great to hear Steven provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Arik Florczak Service Director

July 12, 2021

Went beyond to diagnose the problem with my car. I'd give them a 10 if they'd put the seat back the way they found it. More

by johnstem
Recommend Dealer
Yes
Employees Worked With
John Nevarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Bacon
Jul 12, 2021 -

Pat Lobb Toyota of McKinney responded

Thank you, John, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Arik Florczak Service Director

July 12, 2021

Excellent customer service, service advisor kept me up to date. Service was quick, no issues with reservation. Highly recommend Cannon Campbell. Would recommend to others. More

by hw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cannon Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Casper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Pat Lobb Toyota of McKinney responded

It's great to hear that Cannon was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Pat Lobb Toyota of McKinney! Arik Florczak Service Director

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