Joel Casper

Thank you Joel, for being knowledgeable, reliable, trustworthy, and for providing an excellent customer service on each visit. trustworthy, and for providing an excellent customer service on each visit. More

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I arrived with no appointment and my service advisor got me in. He said there might be a 2 hour wait but he beat that by a lot. Great service, great care by Joel. me in. He said there might be a 2 hour wait but he beat that by a lot. Great service, great care by Joel. More

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I'm a satisfied owner of a 2016 Tundra and a 2026 Grand Highlander and both were purchased at Pat Lobb thru Bill Jenkins. Both experiences were great and they'll keep me coming back.. Highlander and both were purchased at Pat Lobb thru Bill Jenkins. Both experiences were great and they'll keep me coming back.. More

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Like always your service team took care of issue . Service advisor was on top of problem and notified me what was going on during the repair. Service advisor was on top of problem and notified me what was going on during the repair. More

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This dealership provides wonderful Customer Service with flexibility and kind attention to every detail. The Service Department takes great care of my car: Joel Casper listens carefully and helps me make go flexibility and kind attention to every detail. The Service Department takes great care of my car: Joel Casper listens carefully and helps me make good and timely decisions regarding maintenance of my car, assuring peak performance. For years I have purchased cars at this dealership and had each one serviced here over the years as well. Could not be more pleased with the fairness, efficiency, and courtesy this Team has shown me as a customer. EXCELLENT IN EVERY WAY! More

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Brought vehicle in for timely maintenance. Was immediately met in driveway and asked who I had an appointment with. My SA was promptly told and came out to greet me. My wait time was short and Was immediately met in driveway and asked who I had an appointment with. My SA was promptly told and came out to greet me. My wait time was short and checked out immediately. More

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Service Tech Joel is great, reflective of the entire dealership team. Very knowledgeable and professional dealership. dealership team. Very knowledgeable and professional dealership. More

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I receive outstanding service for my car when it's bright in for maintenance. The service department, especially Joel, gets me in on an appointment immediately. I wouldn't take my car elsewhere for servicin in for maintenance. The service department, especially Joel, gets me in on an appointment immediately. I wouldn't take my car elsewhere for servicing. More

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This is our first time to visit Pat Lobb Toyota of McKinney. From beginning to finish we were very impressed with the services. They were efficient, well organized and communicated well with us. The d McKinney. From beginning to finish we were very impressed with the services. They were efficient, well organized and communicated well with us. The drivers of their shuttle service were friendly and on time. We did not have to wait at all. The service advisor Stephany was going out of her way to accommodate us for free rental car if we needed. She followed up and updated us the status of the service. We definitely recommend the excellent service from this location! More

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I had an appointment on Saturday 12. 13.25 at 8 am. Joel Casper was my Service Advisor but he would not put my car on a lift to see what exactly was rattling up under it. He stated that h 13.25 at 8 am. Joel Casper was my Service Advisor but he would not put my car on a lift to see what exactly was rattling up under it. He stated that he knew for a fact that they didn't have any parts for my make of car. Well, I bought the car from Pat Lobb Toyota but he just told me to go to a dealership that makes Mazda's. I couldn't believe he wouldn't even check to figure out the damage and order the part. Then Joel Casper told someone to give me the address to a dealership down the road. When I told the other dealership what happened, they fit me in right away and ordered the damaged part. I pre-paid for everything and was told they will call me to make an appointment once it arrives. Why couldn't Pat Lobb do that? More

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