Pat Lobb Toyota of McKinney - Service Center

Dylan did a great job scheduling and following up! The vehicle was ready as committed and all requests were fulfilled. Would definitely work with Dylan again vehicle was ready as committed and all requests were fulfilled. Would definitely work with Dylan again More

AAA+++ Robert went out of his way to help me, always very eagle to help and outstanding customer service. Best Servive I ever had at a car dealership !! Thanks Robert for fixing my mirror back to place!, I eagle to help and outstanding customer service. Best Servive I ever had at a car dealership !! Thanks Robert for fixing my mirror back to place!, I was already planning on buying a new one at $350, you fixed it without me asking, thanks for your honesty and for making my day !It's truly always a pleasure to do business with you! More

Pat Lobb Toyota service department is excellent. I drive past closer dealers for service at Pat Lobb. I wish they would buy the Richardson dealership. past closer dealers for service at Pat Lobb. I wish they would buy the Richardson dealership. More

This was my first visit to the Service Department. The service was outstanding. Very friendly and efficient. We will use this service department again in the future. service was outstanding. Very friendly and efficient. We will use this service department again in the future. More

They were very attentive and explained what was required for our service and how much the estimate of cost would be as well as the discount that we could use. for our service and how much the estimate of cost would be as well as the discount that we could use. More

Very professional and friendly. Informed me of a recall and discussed the process of taking care of the recall. I was in and out quickly. and discussed the process of taking care of the recall. I was in and out quickly. More

One of worst experiences had with Robert McMillan and response from his manager. Money minded to meet sales , misguiding women customer who does not have technical knowledge. Charged more than the dealer response from his manager. Money minded to meet sales , misguiding women customer who does not have technical knowledge. Charged more than the dealer recommend 30K miles package by doing itemised bill. His manager supports and could not help to change from itemised to their package. Never go to this dealership again. We had to tell him the tires were new and do not require rotation. Who in the world will go to itemised price when package has more service available for less cost. They are not customer focused , it’s money focussed dealer! More

Agrin is excellent every time I come in for my service to my Toyota, very friendly and easy to work with, understands what I need. Highly recommend working with him and does his best to meet my needs wheneve my Toyota, very friendly and easy to work with, understands what I need. Highly recommend working with him and does his best to meet my needs whenever I visit. Highly recommended especially for early morning visits - I normally book 7-8am. More

Steven Boyd was just terrific. I came to have my 2012 Rav serviced and ended up buying a very nice 2019 Rav from this fine young man. I expect him to be my man and friend here along with J P Wood when I Rav serviced and ended up buying a very nice 2019 Rav from this fine young man. I expect him to be my man and friend here along with J P Wood when I need service. Happy to be here where you feel welcome! More

I was great it in timely manner and my Service Advisor Alex Ruvalcaba was amazing I was in & out and less than an hour for my battery replacement. Alex Ruvalcaba was amazing I was in & out and less than an hour for my battery replacement. More