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Pat Lobb Toyota of McKinney - Service Center

McKinney, TX

4.9
1,476 Reviews

1,476 Reviews of Pat Lobb Toyota of McKinney - Service Center

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May 13, 2023

Service Advisor took excellent care of me. I was greeted, kept informed of status, and was provided with comprehensive summary of work completed. More

by VFranch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cannon Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2023 -

Pat Lobb Toyota of McKinney responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Arik Florczak Service Director

May 12, 2023

I had my car in for a recall but when I got home my trunk wont open. Back tomorrow. More

by spartain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2023 -

Pat Lobb Toyota of McKinney responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Arik Florczak Service Director 214-544-8696 socialmedia@toyotaofmckinney.com

May 12, 2023

Colson Brandt is the best customer service rep I have ever received at Toyota service center More

by Fireh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colson Brandt
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2023 -

Pat Lobb Toyota of McKinney responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We will pass this review along to Colson. Arik Florczak Service Director

May 11, 2023

This is the best service department that I have ever used. It took 30 minutes today. More

by andya5979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Casper
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2023 -

Pat Lobb Toyota of McKinney responded

Andy, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Pat Lobb Toyota of McKinney, we look forward to having you as a valued customer for many years to come! Arik Florczak Service Director

May 10, 2023

I received immediate assistance as soon as I pulled in to the service center at Pat Lobb McKinney. That day I went to another Toyota dealership in Plano and they turned me away so I was so pleased that Pat L More

by Planomom2023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agronomy Neani
May 11, 2023 -

Pat Lobb Toyota of McKinney responded

Thank you for your business and this review. We're happy to hear Agronomy and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Arik Florczak Service Director

May 08, 2023

The customer service was the best. I knew all my options, detailed work scope of what was going to be done, and all of the pricing. The service here is always the best. All of my fa More

by Cjdodson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agrin Neani
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2023 -

Pat Lobb Toyota of McKinney responded

CJ, Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience! Arik Florczak Service Director

May 07, 2023

Quick service, answered any and all questions best dealership service group I’ve ever dealt with More

by Willdkincaid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colson Brandt
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2023 -

Pat Lobb Toyota of McKinney responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Arik Florczak Service Director

May 07, 2023

Robert McMillan was my service advisor and he was very professional and friendly. He got my car done in less than an hour. I will definitely go to Toyota of McKinney from now on because of Robert’s servi More

by aknss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert McMillan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2023 -

Pat Lobb Toyota of McKinney responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Arik Florczak Service Director

May 07, 2023

From the start I had nothing but excellent service from my Service Rep. - Tige. He got me set up quickly and we even had a nice personal conversation. The service was very fast and when I got my car, Ti More

by hubble09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyge Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2023 -

Pat Lobb Toyota of McKinney responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Tyge delivered such a great experience! Arik Florczak Service Director

May 07, 2023

Very good service, very friendly employees . I will reconvened to friends and family. Thank you for your service. More

by Lemhabte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colson Brandt
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2023 -

Pat Lobb Toyota of McKinney responded

Thank you for your very kind review. Colson and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Pat Lobb Toyota of McKinney. Arik Florczak Service Director

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