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Pat Lobb Toyota of McKinney - Service Center

McKinney, TX

4.9
1,472 Reviews

1,472 Reviews of Pat Lobb Toyota of McKinney - Service Center

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January 21, 2022

Our advisors always address the issue or handle the simple without upselling is or trying to tell us we need more work than we actually need. More

by burkezoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agrin Neani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Ruvalcaba
Jan 23, 2022 -

Pat Lobb Toyota of McKinney responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Pat Lobb Toyota of McKinney. Please don't hesitate to reach out if you need anything else. Arik Florczak Service Director

January 20, 2022

Scheduled oil change for 12:30 and I was out of there by 1:05! Awesome service. More

by debbie
Recommend Dealer
Yes
Employees Worked With
Cannon Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2022 -

Pat Lobb Toyota of McKinney responded

Thank you, Debbie, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Arik Florczak Service Director

January 19, 2022

Service writer Austin was helpful and kind. Work was done timely and Emerson the shuttle driver was great! Great service overall! More

by maggie.smith
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2022 -

Pat Lobb Toyota of McKinney responded

Thank you, Maggie! I'm happy to hear Austin and Emerson delivered such a great experience! Arik Florczak Service Director

January 19, 2022

have used their service department since they opened. excellent service advisers that follow throughs on commitments. More

by ymmts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Easy Newsome
Jan 20, 2022 -

Pat Lobb Toyota of McKinney responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Arik Florczak Service Director

January 18, 2022

Called morning of for an appointment and was able to be seen same day. Aided in resolving an issue with a tire More

by texastriathlete
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2022 -

Pat Lobb Toyota of McKinney responded

It's great to hear that we were able to help you with your tire. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Pat Lobb Toyota of McKinney! Arik Florczak Service Director

January 17, 2022

The service department is very responsive and organized, the waiting area is large and comfortable More

by kdoucet1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ruvalcaba
Jan 18, 2022 -

Pat Lobb Toyota of McKinney responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Arik Florczak Service Director

January 12, 2022

Purchased car at McKinney and they do all my services. My wife purchased Toyota at another dealer prior to my purchase but we drive further to have both cars service at Pat Lobb now. More

by Thepowellteam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert McMillan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tammy Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2022 -

Thepowellteam responded

This is from customer

January 11, 2022

This is the best place I’ve been as far as a dealership period the best More

by Kimberlycook49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agrin Neani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Ruvalcaba
Jan 11, 2022 -

Pat Lobb Toyota of McKinney responded

We appreciate your business, Kimberly, and our team looks forward to serving you again soon! Arik Florczak Service Director

January 08, 2022

Very pleased with the service and the service department. Plan to continue with service at this facility More

by Blkbyrd71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2022 -

Pat Lobb Toyota of McKinney responded

Thank you for the kind words for our service department! Austin and our team look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Arik Florczak Service Director

January 08, 2022

Can’t say enough about how friendly and knowledgeable that the service staff was. Brought in my ‘11 FJ to have my coolant system flushed. Told me it would it would take about an hour to 1 1/2 hrs and tha More

by Angry Texan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agrin Neani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2022 -

Pat Lobb Toyota of McKinney responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Arik Florczak Service Director

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