Pat McGrath Chevyland

I will start by saying I have been contemplating buying a new or used vehicle for quite some time. I bought my first "newer" vehicle from this dealer 12 years ago and 2 yrs. later decided to upgrade. The fir new or used vehicle for quite some time. I bought my first "newer" vehicle from this dealer 12 years ago and 2 yrs. later decided to upgrade. The first experience was pretty good, the next I walked out on due to the sales rep. nearly forcing a vehicle I clearly stated I didn't want, well, you know where. Things and times have changed and so have their practices in sales technique, at least with the guy I worked with, Brent O'Donnell. He listened to my needs and didn't seem rushed like he needed to make another sale. He answered, with detailed knowledge, all my questions and knew the vehicle, although used, as if it were he who designed it. That was refreshing and impressive, if all people in car sales were that way I believe there would be happier people with less complaints. He didn't brush my concerns aside and didn't pressure me into a final sale and afterward even left a gift bag for my wife and I. As for the sales and finance, I didn't get the usual, "lets hussle this up buddy, I got sales to take care of" feel. Tim Day was extremely patient and fair as far as going above and beyond. He answered all my questions, (even when I sidetracked him with questions about Iraq, he is a veteran and I forgot to thank him so if you see this Tim, thank you!) I can actually say, I walked away with a feeling like I got a fair shake and a nice vehicle. Although I haven't had the vehicle long enough to say if the customer service department(for repair and service)will stand up to my liking, my initial buying experience was far beyond what I expected. Brent stayed over to make sure everything went smooth and even though things were locked up and people were gone he stuck around to make sure I got the things out of my other vehicle, which I left in their lot overnight (they let me take my new car even though the paperwork wasn't finished) I recommend this dealer and especially Brent and Tim, as far as staff. Can't speak for the rest of the crew as I didn't have a chance to work with them. Oh and as far as the list and pricing (that I see another consumer had issues with) I did not have that experience. I asked how much and was stated the price. It didn't change with different scenarios as I have had happen in the past) Don't know if that is always the case or if Brent was just straight from the start but I would recommend him to my friends. More

I went to the Westdale Used Car Superstore & Pat Mcgrath Chevyland. Everyone there are a bunch of vultures that don't care about there customers what so ever. I had a horrible experience with them and they Chevyland. Everyone there are a bunch of vultures that don't care about there customers what so ever. I had a horrible experience with them and they didn't cut me a deal. I gave them all a poor rating because they are the worst dealerships you can ever go to. Believe me! More

Stay away from these guys. They sold us a lemon! The day we took the vehicle off the lot, we had window and sun roof issues. The window was taken back 2 differnt times, the sun roof was sent to be fixed a c we took the vehicle off the lot, we had window and sun roof issues. The window was taken back 2 differnt times, the sun roof was sent to be fixed a couple times and we ended up fixing it ourselves. It had various other issues including transmission and engine knocks. We called and they claimed to be looking for a similar type vehicle to trade us. We were told this after repeated calls for a couple months. After our warranty was up, they refused to help us saying there is nothing they could do. We should have taken the advice we were given to avoid that place. We were left with a vehicle that we paid way too much for, had too high of intrest and didnt run well. We are paying for something we cant use. More

I called and set up an appointment to look over a vehicle I called and set up an appointment to look over a vehicle I had seen in one of their ads.The vehicle looked good and test drove fine but the price w I called and set up an appointment to look over a vehicle I had seen in one of their ads.The vehicle looked good and test drove fine but the price was $4600.00 over kelly blue book retail price .I then told them what I had to trade, I owed nothing on it and they told me they would give me $3000.00 plus I had another $1200.00 cash to put down.The vehicle price was listed at $11,900.00.My wife my daughter and I sat there for 6 hours while they tried to get us financing and during that time our salesman left for lunch and never had the courtesy to tell us he was leaving.Well after sitting there most the day they told us we should just go home and they would call when they heard something.Well here it is 2 months later and we have'nt heard a word from them and when I read the ad it stated guarunteed financing for everyone.One week after we went there we visited a small dealership in a nearby town and left with a 2006 Ford F350 4X4 diesel with 96K miles.And it wasn't like I had never purchased vehicles at McGraths, in the past I had purchased a brand new S10 ZR2 pickup and a new Camaro.Well needless to say I will never visit McGraths again and I will make it a point to tell everyone I can that is looking for a car my story of being held captive for 6 hours just so they could run my credit. Shame on you Pat McGraths More