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Pat McGrath Chevyland

Cedar Rapids, IA

4.7
762 Reviews

1600 51st Street NE

Cedar Rapids, IA

52402

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Showing 762 reviews

August 11, 2007

The reason I am giving this rating is because my minivan has been in the shop three times in less then a month and a half. I have owned the van for 2.5 months. The problem is the windows quit rolling up, More

by kfrimml
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Marcus (used car finance), Lindsay McGrath, and Clint (service)
Feb 27, 2009 -

Pat McGrath Chevyland responded

We strive to offer excellent customer service as well as quality pre owned vehicles that hopefully are worry free. Looking through the comments left by kfrimml it does sound like things did not go as well as they could have for her/him and that is never good to hear. I would like to point out though that we did make multiple attempts to solve the situation and communicated that with kfrimml. Anyone involved in the automotive service industry knows that pnpointing the exact casue of a problem can be a tedious and frustrating process. It sounds like there was an issue duplicating the problem with the van and that is unfortunate. The alternative of how we could have handled this problem could have been much differnet though. We could have ignored all requests, not returned phone calls, shut off communication, deny any service visits, etc. As stated by the customer though, we made repeated attempts to solve the problem and ultimately did that. I was not personally involved in this process but I am guessing that there are a few details that are not being stated here and I understand that kfrimml could have made these comments at the time she received the information on the vehicle. In the future we will more than likely have a vehicle that has a problem that is hard to pinpoint and we will do everything we can to address that problem and get it fixed for the customer. Our goal is to keep everyone as a satisfied customer so that you come back to see us for all of your automotive needs and we can build a long term friendly business realtionship.

March 24, 2007

Bought a used car from them and they automatically jacked up the price for an extended warranty without my knowledge and then wouldn't remove it until I refused to sign the purchase agreement. When I picked More

by trickracin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
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