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Pat Peck Honda

Gulfport, MS

Overview
Reviews
4.7
720 Reviews
Call Dealership (228) 832-8030
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11151 Highway 49

Gulfport, MS

39503

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Showing 720 reviews

June 22, 2023

We are very satisfied with the service we got today thank you very much we will see you next time More

by sheldonbeeman60
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Melissa Mott
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Jun 27, 2023 -

Pat Peck Honda responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

June 19, 2023

Great service and customer service, but my engine cover was not installed so I will need to come by tomorrow and pick it up, costing me extra gas. More

by caotto1011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
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Jun 22, 2023 -

Pat Peck Honda responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 17, 2023

Absolutely pleasant people work there with great Customer Service skills. From start to finish, it was nice to experience such great and efficient service. All of my questions were answered with a smile. I w More

by karendruth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I believe my Customer Rep was Terry (which can be verified) and Kevin was in the parts Dept. They were outstanding and so helpful!, Lee Morgan, Dexter Hooks, Chris Forbes, Melissa Mott
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Jun 21, 2023 -

Pat Peck Honda responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Jun 21, 2023 -

karendruth responded

Thanks, Pat Peck Honda, for acknowledging me with courtesy and great service. Because of the great people you employ, shows that you care about your customers. When employees are professional, kind and helpful, shows that your' employees are happy!

June 13, 2023

Dealership has a great waiting area for your vehicle to be serviced plus snacks . Although could have more chairs . More

by James
Recommend Dealer
Yes
Employees Worked With
Tran , Lee Morgan, Dexter Hooks, Chris Forbes, Melissa Mott
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Jun 16, 2023 -

Pat Peck Honda responded

James, we really appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Pat Peck Honda

June 13, 2023

Service department is lacking - all about money - not a good experience- won’t be back More

by C. Montgomery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Narniece
Report | Print
Jun 16, 2023 -

Pat Peck Honda responded

Thank you for your feedback. I apologize that your experience was anything but satisfactory. After reviewing your situation, we want to make things right. I want to offer you something for your trouble. Please email me at sbeardsly@patpeck.com so we can make things right. Shane Beardsly General Manager

Jun 18, 2023 -

C. Montgomery responded

My appointmant was Monday June the 12th - for a transmission xx. I was told there was a 155$ charge for the service/ any services that amt would be taken from the charge. I gave Narniece my # to notifiy - within an hour she has texted my boyfriend who set up the apt. who works nights and is sleeping with other things spark plugs brakes and coolants . Tells me they can't xx the transmission fluid cause there is no dip stick - if they can change the TM fluid then they can tell if it using any with the correct amt. in there - well how is that you just said you can't xx it. SO IF I was being charged 155 I might as well have that done - I made sure the charge for that was covered by the 155 - next morning she calls and says I need a new TM - I said i would like a 2nd oppion - does my car have TM fluid in it - I can pick it up -YES - I said I will let you know something shortly . I show up - it's not ready - she said you said you would call - pretty sure I didn't say I would call. I was getting correct cash ready 155$ AND she says that price has changed - I said you said yesterday it was 155 that's what I am paying - waiting a good while - she comes in with a bill for 348$ or there about -- I said wait a miniute - so she leaves & comes back with 248$ / and said you know you have to pay for the TM fluid - she said I was loud and embrassing her - there was no one in the waiting room - I laid down 250$ and left - Sorry things happened that way !!!

June 13, 2023

I called to have a recall item attended to. They gave me an appointment that was perfect for me. Check in and completion were all in a timely manner. Cody was true to his word, about 45 minutes More

by redanchovy
Recommend Dealer
Yes
Employees Worked With
Cody in service
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Jun 16, 2023 -

Pat Peck Honda responded

Hi Redanchovy, we are very happy to have provided you with such a positive experience!

June 12, 2023

The customer service is great. My oil change was in and out. The service tech went over my paper work and explained everything to me. More

by Msuniverse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Morgan
Report | Print
Jun 16, 2023 -

Pat Peck Honda responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

June 12, 2023

Courteous service staff, promptly serviced my vehicle I am very pleased with the service I have received over the years. More

by Hlkennon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alina Blett
Report | Print
Jun 16, 2023 -

Pat Peck Honda responded

We are very happy we could provide you with a positive experience! Thank you, and have a fantastic day!

June 11, 2023

Very professional educated people that value customer service. Very prompt service. Make customers feel welcome. More

by stacey bonner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Morgan, Dexter Hooks, Chris Forbes, Melissa Mott
Report | Print
Jun 16, 2023 -

Pat Peck Honda responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 11, 2023

I received Great and fast service. Everyone was helpful and answered all my questions with ease. More

by Msgardner23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
Report | Print
Jun 16, 2023 -

Pat Peck Honda responded

Hi, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!

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