Pat Peck Honda

This was my second time getting an oil change at this dealership. My first experience was scheduled in the morning during the work week. It was speedy, a great environment, & a fantastic experience! dealership. My first experience was scheduled in the morning during the work week. It was speedy, a great environment, & a fantastic experience! So I decided to return, as it was time for another oil change. I pre-scheduled one for today (a Saturday morning). The service department must have been super busy today! Even with scheduling an appointment ahead of time, it took over 2 hours before I was informed my car was ready. Initially I planned on waiting in the lobby. Thankfully I had a family member who picked me up, to run some errands. I informed the lady in the service department upon my arrival. She informed me that they would be closing early today. An hour after I was called & notified that my car was ready, I returned to the dealership. Upon arriving back, I went to the service department to let the lady know I had returned & was ready to check out. I was informed she had to get my paperwork together & to have a seat back out in the lobby/waiting area. About 10 minutes later I was finally called to go check out. I honestly was a little confused & left wondering why it was taking so long to check out, after I was called & told an hour prior that my car was ready.. The lady finally emerged from the service department & asked for my name. She apologized & stated that she thought I was someone else when I came to the back 10 minutes prior. All in all I am satisfied with my visit today. I do think the next time my car needs serviced, I will do my best to make sure I schedule my appointment first thing during a week day & not on the weekend. More

I appreciate the service departmentand Bridget for the timely manner of service.thank you much. timely manner of service.thank you much. More

Great fast wonderful service. They caught a screw in my tire even. Thank you so much! They caught a screw in my tire even. Thank you so much! More

Customer service was great. Vehicle was serviced in a reasonable amount of time. Clean waiting area. Vehicle was serviced in a reasonable amount of time. Clean waiting area. More

I dropped my car off for an oil change and recall service. It was completed in time for me to pick it up after work. I was happy to get it back with my lights still on always on and the radio was s service. It was completed in time for me to pick it up after work. I was happy to get it back with my lights still on always on and the radio was still set to the channel that it was on when dropped off. More

Katrina Vance was an excellent salesperson. She was very courteous and hassle free. Great buying experience. She was very courteous and hassle free. Great buying experience. More

Got an oil change and a recall taken care of. Their driver dropped me off at home while they worked on my vehicle. The gentleman was a great driver. He also picked me up promptly when my vehicle Their driver dropped me off at home while they worked on my vehicle. The gentleman was a great driver. He also picked me up promptly when my vehicle was ready.. I’m glad I didn’t have to use Uber 😊 More

Dealership installed incorrect tires. I requested same tires to install that were currently on the car. I requested same tires to install that were currently on the car. More

They did the work on time at a reasonable price. The service manager was extremely nice, explaining everything that was done. Not particularly happy to see they moved the lounge to the dealership fl The service manager was extremely nice, explaining everything that was done. Not particularly happy to see they moved the lounge to the dealership floor where it is quite noisy because of the salesman BSing the entire time. More

Ruben and Jarad were a lot of help. Very courteous. Jarad helped me set up my radio with Sirius Very courteous. Jarad helped me set up my radio with Sirius More