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Pat Peck Honda
Gulfport, MS
729 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 729 reviews
January 26, 2014
My wife and I are expecting a baby soon and we need a new/used minivan. we had decided to get a Honda odyssey and started looking. After day's of looking around we found a nice used one at pat peck honda new/used minivan. we had decided to get a Honda odyssey and started looking. After day's of looking around we found a nice used one at pat peck honda on line in our price range so I sent an email. They contacted me right away and told me about two of them they had. So we made the trip from Abita Springs La to go check them out. We worked with John Palmer and he was very courteous and helpful. They definitely made the trip worth our while. I would recommend my friends and family to go there for there next vehicle and definitely ask for John Palmer. Thank you for the great service and not making us feel pressured into buying the vehicle. He even Bought me a hat out of his own pocket for my birthday. Thank you again. Brian More
by BrianBiggs
Employees Worked With
John Palmer
January 25, 2014
I am a college student and I was looking around for a new car. Vinh Trinh helped me look for the perfect car for the perfect price. He was very patience, helpful, and friendly. I highly recommend coming to P car. Vinh Trinh helped me look for the perfect car for the perfect price. He was very patience, helpful, and friendly. I highly recommend coming to Pat Peck Honda in Gulfport and asking for Vinh Trinh. He can help you with purchasing a car for a great price! More
by luong55
Employees Worked With
Vinh Trinh
December 31, 2013
Worst experience. On vacation from Texas. Dropped off my 2013 Odyssey with 6500 miles on the odometer for a transmission/driveline vibration that developed en route to Mississippi at highway speeds at 8am t 2013 Odyssey with 6500 miles on the odometer for a transmission/driveline vibration that developed en route to Mississippi at highway speeds at 8am today. The intake service advisor, Bridget, was extremely rude from the start. And then when I returned to drive with the tech, because they couldn't duplicate the vibration, only 4 miles had been driven since I dropped it off (I took a before picture of the mileage). How is it even possible that the vehicle was properly assessed at highway speeds? Upon duplication of the vibration repeatedly on the ride along I'm told the vibration that just started within the last 500 miles is "normal". I just hope my family and I make it home safely. What a waste of time. More
by Jetzkin
Employees Worked With
Bridget
November 08, 2013
From the general manager, Marvin Bodin to the finance manager, Scot Surla, the customer service is very poor. The general manager not helpful at all. He could care less. To date, he has not owned up to t manager, Scot Surla, the customer service is very poor. The general manager not helpful at all. He could care less. To date, he has not owned up to the many problems that his dealership has caused. Very unprofessional! The salesman that sold the car is no longer at the dealership and the other finance manager whom assisted in the deal is also gone. I will not recommend this dealership to anyone. More
by 2pretty4u
Employees Worked With
Scot Surla, Marvin Bodin
February 05, 2013
My husband and I came to this location hoping to get a better idea of what type of vehicle we wanted to purchase. Our choice depended on price, trade in value of my old car and monthly payments. We had be better idea of what type of vehicle we wanted to purchase. Our choice depended on price, trade in value of my old car and monthly payments. We had been to Pat Peck Honda a year before and spoke to Lee Morgan, they offered us the highest rate for our trade in we had ever been offered. But purchasing a new car wasn't in our budget at the time. We decided to go by Pat Peck to see again about trading in for a brand new car, we were immediately greeted on the lot by salesman, Carl .K. He asked what we were interested in and after telling him we went inside to discuss prices. We again were offered a very fair trade in value and test drove both the 2013 accord and the 2013 civic. Carl was very friendly, very polite. And since I've been burned before at a dealership I was very cautious and timid about price, monthly payments and any negative equity on my old car. Unlike my bad experience at another dealership, Carl was very understanding about what we could and couldn't afford. And I felt that he didn't try to up the price here and there or try to convince us that we could afford more than what we stated or try to convince us that we needed something we really didn't. We were there for quite sometime (as buying a car can be time consuming) we had our three year old with us and he brought her toys, got us something to drink and popcorn. I was very pleased with the way Carl treated us and how friendly he was and how knowledgeable he was in his department! We will be asking for him when we buy again and definitely recommending him and Pat Peck to our friends!!! Next we headed to the room with the person in finance (I cannot remember his name but he was middle aged, dark hair and had an accent) we sat down to start signing papers and were pleasantly surprised when our monthly payment was $40 less than we thought it would be. He went over all of the extra warranties we could purchase but did not pressure us when we declined. He was also very friendly. We signed our papers, got the keys and drove away in our very first brand new 2013 Honda civic. Very satisfied Pat Peck Honda customers, thanks Carl!!! More
by A122708
Employees Worked With
Carl (salesman)
January 14, 2013
First, the sales department was great! Jeff, our salesperson was fun to deal with and very helpful. My problem was the service department. We made a special trip just for them to install a roof rack salesperson was fun to deal with and very helpful. My problem was the service department. We made a special trip just for them to install a roof rack and oil change, a 100 miles away! The moulding was not attached, just placed in its slot. There was also black dirt where the tech stood to install the rack, (ladders for that).Surprised it made it all the way back home. When I brought the pilot back for repairs, I tried to speak with Cathy about the problem. She put her hand up as if to stop me in my tracks and said she was on a conference call. I dont think she knows I was watching her through the window and the call seemed to be ended when I knocked and entered. She offered no appology for our inconvenience. Just stepping out to say sorry, or email would be great!!! You'd think she would want returning customers. More
by cpilot
Employees Worked With
Cathy Soland
January 06, 2013
This was by far the worst customer service I have ever had. We went to look at the new 2013 Honda Accord on December 30, 2012. We were helped by a very nice informative salesman, Glenn Robinson. After had. We went to look at the new 2013 Honda Accord on December 30, 2012. We were helped by a very nice informative salesman, Glenn Robinson. After test driving the car we went inside to talk price. We told him where we wanted our payments to be and he assured us he would do what he could. Once inside, I saw the new 2013 Honda Accord Coupe Sports car and decided I liked it more than the sedan, especially after test driving it. We met with Jim Gunnoe, repeated what we wanted our payments to be, he said he would give us a call by noon the next day. At 12:30, I still hadn't heard anything so I left Glenn and Jim messages. At 1:45, after still not hearing anything and realizing they didn't give me back my registration on my car, we drove to the lot. Glenn gave me the registration and said they hadn't heard anything from the banks yet and they would call me as soon as they heard something. On January 2 at 10:45, Glenn called and asked that we come to the dealership. I told him we could be there 11:15. We got there (on our lunch hours) and after waiting for about 10-15 minutes, Glenn told us he needed proof of income and proof of residency. We told him we did not have these with us and could bring them by after work. The finance guy came out 2 different times after we had been there over an hour to let us know he was at the tail-end of working it out and would be with us shortly. He then brought us into his office and told us what our payments would be which was $200 more than we had told them we could do! We originally decided to purchase, but then asked if he could check on us doing a lease. I also asked him if we went back to the first car, would it make a difference. He looked at me with a blank stare and didn't answer. We left. He then called my husband later and said we could do a lease, but the payment was going to be about $75 more than what we said we could do. After discussing it, we decided we could do that. I went back to the dealership for a fourth time. As soon as I walked in I called my husband to let him know I was there and to meet me. He told me he had just gotten off the phone with the finance guy and they couldn't get the numbers where we needed them. WHAT???!!! He said he could keep my payments where we want them, but we would have to put $3000 down. He came out of his office while I was still on the phone and said he couldn't do it; and turned around and walked off. My husband said he wass going to come out and go over the numbers with me. I told him that he came out, said one sentence, then walked off. I left. My husband called and left a message for Jim to call him and explain what all the confusion was about the payments. Today is January 6th and we have still not received a call back. I will never do business with this dealership. A friend of mine had the same experience with Pat Peck Nissan. Other than the salesman, the customer service at this establishment is the worst I've ever seen. They didn't even try to get me into another vehicle. I guess they didn't need another sale. More
by svaught
Employees Worked With
Glenn Robinson, Jim Gunnoe, Finance guy
December 31, 2012
Very nice people, willing to work with you on prices, very helpful and sincere, would buy another car and be back to this dealership because of how nice and sincere Mr. Taylor acted! I had a wonderful ex very helpful and sincere, would buy another car and be back to this dealership because of how nice and sincere Mr. Taylor acted! I had a wonderful experience and will definitely be back in future for other car purchases. More
by Crs703
Employees Worked With
Corneilus Taylor
December 08, 2012
Agreed on the price of a vehicle via email (Chris Dow)...on the way to get car and phone call from Manager Crock they sold the car for more money...this dealership has no integrity…Is there a Pat Pec Dow)...on the way to get car and phone call from Manager Crock they sold the car for more money...this dealership has no integrity…Is there a Pat Peck he should know what word of mouth sales do for a business? Just received a message on this site from ? Wanted to try and lie their way out of the emails that they sent with the agreement of the selling price...again No INTEGRITY...Stay away from these losers... More
by rtfaes
Employees Worked With
Crock (Manager) Chris Dow
November 19, 2012
On October 23, 2012, I traded in my 2008 Nissan Altima for a 2007 Suzuki XL7 SUV at Pat Peck Honda in Gulfport MS, 39503. Upon test driving the car I noticed a check engine light on as well as the servic for a 2007 Suzuki XL7 SUV at Pat Peck Honda in Gulfport MS, 39503. Upon test driving the car I noticed a check engine light on as well as the service tire monitor system light. I asked the sales rep about the lights and he responded by saying all their vehicles are serviced and have to meet an 24point inspection before we can sell them. He also insured us that the lights were coming on for minior issues and that they will fix them. On the same day we purchase the car, they claim that all issues with the vehicle were fix and that we should not have any problems. Sense I originally purchased the Nissan Altima with Pat Peck several years ago and got good service I trusted them and took them on they word. Three days later the check engine light came back on, the stability warning light came on, the traction control light came on, and the ABS light came on as well. I also noticed that a taping sound coming from the engine and the Suzuki was hard to crank back up after refueling. I took the car back to the dealership to see if it can be fix. After all day at the dealership, their service department did not know what the problem was so they sent me to a service center that specialize in imported vehicles. At this time I had the Suzuki only one week and and informed the sales rep. that if the Suzuki cannot be fix I no longer want it and would like to have another vehicle and he agreed. After several attempts the imported service center worked on the car and replaced the purge control valve. Three days later the check engine light came back on as well as all the service lights I mentioned prior. At this point I only had the car two 1/2 weeks. My wife and I brought it to Pat Peck's Honda attention that we belived something is seriously wrong with the Suzuki and that it is a lemon and we would like for them to swap it out for another vehicle. They agreed to do so if we can find a vehicle in the Pat Peck Auto Group for almost the same value. Even the bank that we financed the Suzuki threw said they can do it but it has to go threw the dealership. Five days later we came back to the Pat Peck Honda and they told us that they cannot swap the vehicle out the only way they can take the vehicle back is to retrade it in. Which will increase our payments by a large amount. I even offered to drive the vehicle to the next state over, Louisana, to the closest Suzuki Dealership to have the car properly serviced. Of course it was declined as well. We also spoken to their Finance Mgr, he basically told us we got what we paid for. Even at this point Pat Peck Honda still wants to fix the vehicle after many attempts done to do so already. I only had the vehicle 28 days and I dont see this vehicle going long term with the condition that its in now. At this rate I'm afraid that I will owe money for a car that I can no longer drive. More
by edlover1982
Employees Worked With
Zack and Todd
