Pat Peck Honda

First, the sales department was great! Jeff, our salesperson was fun to deal with and very helpful. My problem was the service department. We made a special trip just for them to install a roof rack salesperson was fun to deal with and very helpful. My problem was the service department. We made a special trip just for them to install a roof rack and oil change, a 100 miles away! The moulding was not attached, just placed in its slot. There was also black dirt where the tech stood to install the rack, (ladders for that).Surprised it made it all the way back home. When I brought the pilot back for repairs, I tried to speak with Cathy about the problem. She put her hand up as if to stop me in my tracks and said she was on a conference call. I dont think she knows I was watching her through the window and the call seemed to be ended when I knocked and entered. She offered no appology for our inconvenience. Just stepping out to say sorry, or email would be great!!! You'd think she would want returning customers. More

This was by far the worst customer service I have ever had. We went to look at the new 2013 Honda Accord on December 30, 2012. We were helped by a very nice informative salesman, Glenn Robinson. After had. We went to look at the new 2013 Honda Accord on December 30, 2012. We were helped by a very nice informative salesman, Glenn Robinson. After test driving the car we went inside to talk price. We told him where we wanted our payments to be and he assured us he would do what he could. Once inside, I saw the new 2013 Honda Accord Coupe Sports car and decided I liked it more than the sedan, especially after test driving it. We met with Jim Gunnoe, repeated what we wanted our payments to be, he said he would give us a call by noon the next day. At 12:30, I still hadn't heard anything so I left Glenn and Jim messages. At 1:45, after still not hearing anything and realizing they didn't give me back my registration on my car, we drove to the lot. Glenn gave me the registration and said they hadn't heard anything from the banks yet and they would call me as soon as they heard something. On January 2 at 10:45, Glenn called and asked that we come to the dealership. I told him we could be there 11:15. We got there (on our lunch hours) and after waiting for about 10-15 minutes, Glenn told us he needed proof of income and proof of residency. We told him we did not have these with us and could bring them by after work. The finance guy came out 2 different times after we had been there over an hour to let us know he was at the tail-end of working it out and would be with us shortly. He then brought us into his office and told us what our payments would be which was $200 more than we had told them we could do! We originally decided to purchase, but then asked if he could check on us doing a lease. I also asked him if we went back to the first car, would it make a difference. He looked at me with a blank stare and didn't answer. We left. He then called my husband later and said we could do a lease, but the payment was going to be about $75 more than what we said we could do. After discussing it, we decided we could do that. I went back to the dealership for a fourth time. As soon as I walked in I called my husband to let him know I was there and to meet me. He told me he had just gotten off the phone with the finance guy and they couldn't get the numbers where we needed them. WHAT???!!! He said he could keep my payments where we want them, but we would have to put $3000 down. He came out of his office while I was still on the phone and said he couldn't do it; and turned around and walked off. My husband said he wass going to come out and go over the numbers with me. I told him that he came out, said one sentence, then walked off. I left. My husband called and left a message for Jim to call him and explain what all the confusion was about the payments. Today is January 6th and we have still not received a call back. I will never do business with this dealership. A friend of mine had the same experience with Pat Peck Nissan. Other than the salesman, the customer service at this establishment is the worst I've ever seen. They didn't even try to get me into another vehicle. I guess they didn't need another sale. More

Agreed on the price of a vehicle via email (Chris Dow)...on the way to get car and phone call from Manager Crock they sold the car for more money...this dealership has no integrity…Is there a Pat Pec Dow)...on the way to get car and phone call from Manager Crock they sold the car for more money...this dealership has no integrity…Is there a Pat Peck he should know what word of mouth sales do for a business? Just received a message on this site from ? Wanted to try and lie their way out of the emails that they sent with the agreement of the selling price...again No INTEGRITY...Stay away from these losers... More

Prior to purchasing my 2012 Honda Accord I received a notice telling me if I purchased a Honda CRV I would receive a $1,000 gas card. I did not purchase the CRV but I did purchase a Honda Accord. On t notice telling me if I purchased a Honda CRV I would receive a $1,000 gas card. I did not purchase the CRV but I did purchase a Honda Accord. On the day I was to pick up my new vehicle I received the same notice again but this time it said if I purchased "any new Honda" I would receive a $1,000 gas card. I brought the notice with me when I went to pick up my new Honda but was told this "ad" was not totally truthful. I was told that if I told them beforehand they would have added a $1,000 to the price of the vehicle but since I received a really "good deal" I didn't qualify for the gas card. Needless to say I felt like I had been dealing with a bunch of 'used' car dealers. It has taken me this long to find a way to vent my frustration. I don't think Honda has to use underhanded tactics to sell their vehicles. Thanks for allowing me to 'state' my case. Mary Donlin More

This was my third Honda purchased from Pat Peck. I Purchased "Honda Care" on my 2012 Accord. Had vehicle serviced in Aug, Cathy Soland was extremely rude because I did not "tell" her I had Honda Care. Purchased "Honda Care" on my 2012 Accord. Had vehicle serviced in Aug, Cathy Soland was extremely rude because I did not "tell" her I had Honda Care....yet, it was on their computer. Why should I the customer tell her beforehand? I felt like she was going to short change me on service because I had Honda Care (I had similar problems with my other two Hondas when I presented coupons after having my vehicle serviced.) Why do they have this attitude? Makes me very leary dealing with them My husband purchased a Toyota Tundra in 2011 and has been treated with the utmost respect. (He did not purchase this vehicle from the dealer that is doing his service....and at this time it is 'free'. I had to pay to be treated badly. Mary Donlin More

I came in Monday aftertoon and talked to Lee Morgan about a vehicle that was taken in Saturday. Vehicle still needed to be cleaned and wasn't on the lot yet so I couldn't test drive. Told him I was bringin a vehicle that was taken in Saturday. Vehicle still needed to be cleaned and wasn't on the lot yet so I couldn't test drive. Told him I was bringing my wife in to look and test drive then vehicle was sold that night and he did not bother to call me and tell me. I showed up Tuesday around 2, after I took the afternoon off, with my wife and 2 little ones. He came out told me the vehicle was sold then pawned us off on another salesman who was not interested in helping us at all. I will never go back to this dealership again and will not recommend them to anyone looking for a car. The day before all they talked about was trying to earn my business, well thats not how you do it. This is by far the worst experience I have ever had at a dealer, and it could have all been avoided with a simple phone call. More