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Patrick BMW

Schaumburg, IL

3.8
417 Reviews

700 E Golf Rd

Schaumburg, IL

60173

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417 Reviews of Patrick BMW

July 29, 2018

new 440i convertible Matt Castle, client advisor, was great to work with. His no nonsense, low pressure sales style was great. While it is true I showed up knowing the s More

by lambertrc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Castle
Aug 27, 2018 -

Patrick BMW responded

We are very happy to hear that your experience at Patrick BMW was one that you felt worthy enough to share with everyone and we sincerely appreciate the 5 Star Review! The Patrick Dealer Group is working hard to make a difference in the customer experience and we are delighted to see that our team made your visit a memorable one. We look forward to building a relationship with you!

July 26, 2018

Purchase Terry was very friendly and good to deal with recommended good cars, features etc I appreciate his patience and knowledge on product. I would definite More

by Bmw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry shoemaker
Aug 27, 2018 -

Patrick BMW responded

We are very happy to hear that your experience at Patrick BMW was one that you felt worthy enough to share with everyone and we sincerely appreciate the review! The Patrick Dealer Group is working hard to make a difference in the customer experience and we are delighted to see that our team made your visit a memorable one. We look forward to building a relationship with you!

July 25, 2018

Wonderful Our salespeoperson Anna was amazing. It was a pleasure finding a perfect car with her help, we will definitely recommend her to family and friends. More

by Ira
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anna S.
Aug 27, 2018 -

Patrick BMW responded

We are very happy to hear that your experience at Patrick BMW was one that you felt worthy enough to share with everyone and we sincerely appreciate the 5 Star Review! The Patrick Dealer Group is working hard to make a difference in the customer experience and we are delighted to see that our team made your visit a memorable one. We look forward to building a relationship with you!

July 06, 2018

Great Purchasing experience! Brian Parker is a very nice sales person. He will never push you or make you feel uncomfortable with your purchase. He will try to give you exactly wh More

by hotpepper_67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Parker
Jul 12, 2018 -

Patrick BMW responded

We are very happy to hear that your experience at Patrick BMW was one that you felt worthy enough to share with everyone and we sincerely appreciate the 5 Star Review!! The Patrick Dealer Group is working hard to make a difference in the customer experience and we are delighted to see that our Brian made your visit a memorable one. We look forward to building a relationship with you and enjoy your BMW! Thank you again! -Patrick Dealer Group Customer Relations Team

June 29, 2018

Extraordinary Purchasing Experience!! My wife and I agree that we were very blessed to be connected with ANNA SIDIROPOULOS our Motoring Advisor at Patrick Mini. She wasn't a good sales per More

by RideOn
Friendliness
Recommend Dealer
Yes
Employees Worked With
Anna Sidiropoulos
Jul 06, 2018 -

Patrick BMW responded

Patrick BMW MINI would like to thank you for the 5 Star Review! We always appreciate feedback from our customers. The Patrick Dealer Group is striving to make a difference in the customer service experience and we are delighted to hear that Anna was able to make your visit a memorable one. We hope you enjoy your new MINI. -Patrick Dealer Group Customer Relations Team

June 22, 2018

I am a very pleased customer! I bought my third BMW at Patrick this week. My salesperson, Gary Davis, was extremely helpful to me as we looked at models and options. And my service More

by Opa Gil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Davis, Matt Page
Jul 06, 2018 -

Patrick BMW responded

We are very happy to hear that your experience at Patrick BMW was one that you felt worthy enough to share with everyone and we sincerely appreciate the 5 Star Review!! The Patrick Dealer Group is working hard to make a difference in the customer experience and we are delighted to hear that Gary and Matt continue to make your visits memorable and worth sharing. We look forward to continuing to work with you! Thank you again! -Patrick Dealer Group Customer Relations Team

June 19, 2018

Great Experience! I've never been very excited about the 'process' of purchasing a new vehicle. Vince Valenta was perfect to work with. He was a good listener; did n More

by Hoops111
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Valente
Jun 20, 2018 -

Patrick BMW responded

We are happy to hear your experience at Patrick BMW and with Vince was one that you felt worthy enough to share. The Patrick Dealer Group is working hard to make a difference in the customer experience and we are delighted to hear that our team made your visit a memorable one. We look forward to building a relationship with you! Thank you again! -Patrick Dealer Group Customer Relations Team

May 30, 2018

Bad Communication, Bad Tires on new BMW I have two BMW cars, both have been serviced at this dealership. My last visit in October of 2017 for scheduled service, I was never given a copy of More

by Brian_Mc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt Page
May 31, 2018 -

Patrick BMW responded

Hello, On behalf of the Patrick BMW Customer Relations Team we would like to apologize for the tire issues you are having with your BMW. We can appreciate your frustration and concerns and we also do appreciate the time taken to provide feedback. Do to the nature of your review we are passing along to our upper management team to research what happened and how we can learn from this. Online reviews don’t always provide us enough information and if you if you have anything further you would like to provide please feel free to reach out to customerservice@patrickcars.com by providing your full name, date of visit and reference “ 5-30-18 Dealer Rater Review”.

May 21, 2018

great experience. Terry our salesperon very helpful . My car lease was coming up. Terry helped me to go thru this process. He informed me of all the options I had. I decided to purchase the leased 328i More

by Jola
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Shoemaker
May 25, 2018 -

Patrick BMW responded

Patrick BMW would like to thank you for the 5 Star Review! We always appreciate feedback from our customers. The Patrick Dealer Group is striving to make a difference in the customer service experience and we are delighted to hear that Terry made the purchase of you lease a good experience while making sure you received the best pricing. We hope you continue to enjoy your BMW. -Patrick Dealer Group Customer Relations Team

May 18, 2018

Bought my first car here! Buying your first car is an intimidating process; at most dealerships you consistently feel like the salesperson is working their agenda and not tryi More

by Lex
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angelo Tramuta
May 25, 2018 -

Patrick BMW responded

Hi Lex, We are very happy to hear that your experience at Patrick BMW was one that you felt worthy enough to share with everyone and we sincerely appreciate the great feedback and 5 Stars! The Patrick Dealer Group is working hard to make a difference in the customer experience and we are delighted to hear that Angelo treated you with open arms and provided the service you should expect with making a purchase. We are pleased that our team was able to make your visit a memorable one. We look forward to working with you again! Thank you again! -Patrick Dealer Group Customer Relations Team

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