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Patrick BMW

Schaumburg, IL

3.8
412 Reviews

700 E Golf Rd

Schaumburg, IL

60173

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412 Reviews of Patrick BMW

March 31, 2022

Beware! !!!!- I traded my bmw 750xi in for a newer 750xi cpo from another state. I took delivery and with just 5k miles the 4 tires are dangerous and the fro More

by J.R
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Wilson, Annette Viti
Apr 01, 2022 -

Patrick BMW responded

We are reaching out to apologize for your unpleasant experience. It is disappointing to hear when we are striving to dedicate ourselves in making the sales and service experience for every customer an enjoyable one. We appreciate the feedback and will make sure our sales and service manager is aware of your experience if you didn’t have a chance to talk with him during your visit. Please feel free to contact us at customerservice@patrickcars.com and provide us your full name, date of visit and best method of contact. -The Patrick Dealer Group Customer Relations Team

Apr 01, 2022 -

J.R responded

Patrick please help me on this. I have only driven this car since January 12 2022. This is a bmw cpo not used. Please.

May 13, 2022 -

J.R responded

To all - update - BMW NA sided with me and my dealer and absorbed the repair costs on making my car right as Patrick should have done when selling my car to me as a BMW cpo.

March 10, 2022

Angelo was fantastic in helping me through this transaction. This is my fifth car from Patrick BMW and they have never disappointed! More

by john
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angelo
Mar 11, 2022 -

Patrick BMW responded

Patrick BMW Sales Department is delighted that our continued efforts to improve the customer experience resulted in your positive review and we couldn’t be happier that our team was able to earn your service and respect. We appreciate the 5 Star review! We are glad you were able to experience "The Patrick difference"! -Patrick Dealer Group Customer Relations Team

March 01, 2022

I was over charged $10,000 by this dealership I reached out to the owner left 3 messages still no response! I Do NOT RECOMMEND doing business with Patrick Bmw ..I traveled from Detroit Mi to get my X6 ..Af More

by Shanitra_grant
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brayden Chung & Brian (the manager )
Mar 07, 2022 -

Patrick BMW responded

Hello Shanitra, Local marketing conditions affect the value of a trade in. Our last correspondence was in August 2021 when market conditions determined a lower value of your vehicle. However current market conditions would allow Patrick BMW to appraise your 2018 BMW X6 for what you paid for it back in May 2021. Additional products purchased may increase loan balances owed but can be cancelled and a prorated amount would be due back to you. Patrick BMW is serving 41 years in the Schaumburg area and your satisfaction and trust is our main concern. We would like to opportunity to win your confidence once again and understand what other dealerships have been informing you. Patrick Dealer Group Customer Relations Team email did experience technical issues and we apologize if we missed your emails. If you would like to speak with our General Sales Manager, please feel free to contact ecosta@patrickcars.com directly. -The Patrick Dealer Group Customer Relations Team

February 18, 2022

I recently purchased a BMX X3 from Patrick BWM. My client advisor for the purchase was Syed. During the day of purchase I experienced so many challenges and poor customer service with purchasing th More

by NinaH
Recommend Dealer
No
Employees Worked With
Zamn, Annette Viti
Feb 25, 2022 -

Patrick BMW responded

Hello Nina, On behalf of The Patrick Dealer Group Customer Relations Team, we would like to apologize that your experience wasn’t a positive one. We appreciate your feedback! It helps us understand areas in our business that needs improvement. Upon receipt of your complaint, we understand Ferik Shuaipi, one of our sales managers spoke with you and explained the following • The rate was in fact 2.49% and not 2.99% • Apologized for the mix up regrading you $1,000 deposit. • Your new point of contact is Elmir who also reach out to you. • Offered the BMW Genius Delivery either here at the store or at your home • Will be providing you with a set of BMW All Weather Mats • Second key was ordered, however due to Syed no longer working with us was unable to inform you it was ready to be picked up. • Promised that we do our best to provide you with exception customer service moving forward Once again, we apologize and hope that you will give us another chance to provide you with the customer service you deserve. Please also feel free to reach out to customerservie@patrickcars.com any time.

February 11, 2022

Kudos to Patrick BMW for having an amazing sales associate WILLIAM WELLS. Also to the rest of the staff that assisted us. The professional and welcoming feeling made our car buying experience one I More

by Nanners821
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Annette Viti
February 05, 2022

Selecting the car was easy the sales person was great. The finance/paperwork person however was absolutely the worst. We waited nearly 6 hours after we bought the car to meet with him and sign all of the More

by r-schmidt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Annette Viti
January 21, 2022

Getting one star only because i love my car. Save your self the trouble of coming here. Zero customer service after the purchase and no follow up. Refund requested for an additional services and it’s now More

by dacia.keim
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Byrnes
December 12, 2021

Only buy a used BMW from a top-rated BMW dealer. Patrick BMW know which used BMWs to sell, and which ones to send to auction based on condition. Angelo Tramuta sold me a 2014 BMW 750i Xdrive. It was near pe More

by Joby from Iowa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Finance manager (Basili)
Dec 17, 2021 -

Patrick BMW responded

Hi Joby! We would like to thank you for taking the time to leave us feedback and a 5 Star review! Patrick BMW is striving to meet our customer’s needs and make both the sales and service experience more enjoyable and we couldn’t be happier that Angelo was able to make that happen for you! We’re glad that you were able to experience the “Patrick Difference”! Congrats on your new-to-you BMW 750i xDrive! – Patrick Dealer Group Customer Relations Team

June 21, 2021

Met Angelo TRAMUTA who’s assistance was invaluable. He took me thru the process step by step making this buying experience effortless. He found me the right vehicle at the right price with all the equipme More

by Lou V.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angelo TRAMUTA , Annette Viti
Jun 25, 2021 -

Patrick BMW responded

Hi Lou! On behalf of Patrick BMW, thank you for taking the time to leave us this wonderful review! I'm thrilled to hear that you had such a fantastic experience working with Angelo. I'm also happy to hear that he was able to help you find the perfect vehicle, for the perfect price. Congratulations and thank you for choosing Patrick BMW! -Patrick Dealer Group Customer Relations Team

May 27, 2021

Purchasing my BMW X5 MSport 2021 from Patrick BMW was a breeze. I was very fortunate to run into my Angelo Tramuta who was outstanding, honest to a fault. He was all up front with his pricing which was the More

by waqasakkawi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angelo Tramuta
May 28, 2021 -

Patrick BMW responded

Hello! Thank you for leaving Patrick BMW this wonderful review. I'm happy to hear that you had a great experience working with Angelo and that he helped you throughout the purchasing process of your new 2021 BMW X5M! Congratulations and welcome to the Patrick family! -Patrick Dealer Group Customer Relations Team

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