Patrick BMW

Just Be Cautious Friendly staff and salespeople and all are very knowledgeable and helpful. I have also always had very good experience with the service department for Friendly staff and salespeople and all are very knowledgeable and helpful. I have also always had very good experience with the service department for any maintenance and/or repair issues. That being said, when they give you lease numbers, be sure to confirm all values that factor into the lease calculation. I did not find them to be forthright with accurate/transparent information, and felt that they purposefully obscured the lease calculation details to make it very hard to follow and determine if you are getting the right price. Remember, lease calculations should ultimately be straightforward and add up. Be sure to cross-check any values they give you with an online resource such as www.edmunds.com or forums.edmunds.com where most lease information is publicy available, and confirm what your lease payment should be with an online calculator such as www.leaseguide.com/calc. This will ensure that you are given accurate information and get a good deal. With all that said, I did not purchase my most recent vehicle here and have chosen to look elsewhere. More

Love Patrick BMW The staff is friendly, helpful and someone is always there to greet me when I arrive. They are accommodating and always make me feel welcomed. The staff is friendly, helpful and someone is always there to greet me when I arrive. They are accommodating and always make me feel welcomed. More

Great Customer Service from Agnes and Kevin I live in Chicago but drove out to Schaumburg to buy my car. I had multiple dealers reach out to me after I put out a search. I called Patrick BWM a I live in Chicago but drove out to Schaumburg to buy my car. I had multiple dealers reach out to me after I put out a search. I called Patrick BWM and spoke to Agnes. She was professional, personable, honest and quite funny as well. She didn't push a model or vehicle that didn't fit my requirements; I ended up having a vehicle built. She was providing me updates on the progress the entire time. Kevin in finance was also very personable and enjoyable to work with once I purchased. All in all, a great experience. I will gladly work with them again on a future purchase. More

Go see Agnes! We came in and weren't even expecting to buy a car! Agnes was so patient in answering all our questions. She was determined, but not pushy, to sell us We came in and weren't even expecting to buy a car! Agnes was so patient in answering all our questions. She was determined, but not pushy, to sell us a car. Her knowledge of the brand was unbelievable. I highly recommend her if you're looking for a different car buying experience. We will always go back to Patrick because of Agnes. More

Some of the best car shopping experiences We recently purchased a used BMW from Patrick BMW and it was one of the better car shopping experiences I had in a while. We actually just came for a We recently purchased a used BMW from Patrick BMW and it was one of the better car shopping experiences I had in a while. We actually just came for a test drive and were planning to go test drive other brands, but liked the car at Patrick and decided to get it. We dealt with Agnes K. and she was very knowledgeable on BMWs. The best part was when it came time to talk numbers. She was not pushy and did not do the usual (for most other dealers) "bring the manager" to explain how there is no room for negotiation and they are practically losing money on the car. Instead she went and came back a minute or two later with a number we could agree on. Also she called back a couple of days after sale to check on how we like the car and if we have any questions. I would definitely recommend Agnes at Patrick BMW when shopping for a new or used BMW. More

Great Experience!! I recently ordered and purchased a new BMW from Patrick BMW and I had a truly excellent experience. My sales advisor (Agnes) listened to all my ne I recently ordered and purchased a new BMW from Patrick BMW and I had a truly excellent experience. My sales advisor (Agnes) listened to all my needs and we selected the right vehicle with the right options that best suited my needs. Agnes was very knowledgable and was very responsive to all my questions - she would reply even on Sunday!! She also is a BMW enthusiast and showed me a 4 series ZHP while I was there - not many sales people would be able to appreciate the significance. The car was delivered within 2 weeks of order date and Agnes kept me apprised all along the way. The service department installed MPPK the day my car was delivered and it went without a hitch. When I came to pick up the car I was in and out in less than 45minutes. They really valued my time and provided me with everything I asked for. This is my 3rd BMW but first from Patrick and I can honesty say that their customer service reputation holds true. I can't imagine going anywhere else and would highly recommend them if you're in the market for a BMW. More

Great Experience My husband and I have just bought our third car from Patrick. This is the first time we've worked with Terry Shoemaker. What a great experience. Te My husband and I have just bought our third car from Patrick. This is the first time we've worked with Terry Shoemaker. What a great experience. Terry was knowledgeable, respectful, honest and wanted us to get the car that was right for us. We have visited other dealerships many miles closer to our home and they just do not treat you as well as Patrick. Thank you Terry for making this a pleasant experience! More

Very knowledgeable staff! We worked with Agnes at Patrick BMW and it was a great experience! She was extremely knowledgeable about BMWs and accommodated our multiple test driv We worked with Agnes at Patrick BMW and it was a great experience! She was extremely knowledgeable about BMWs and accommodated our multiple test drive requests as we narrowed down our decision. Agnes stayed late after the office had closed to ensure we were taken care of and pleased with our purchase! More