Patrick BMW

Although I indicated that the purpose of our visit was sales, we come to Patrick to service our vehicles, too. We have always had excellent service. This last visit, when we purchased an executive pre-ow sales, we come to Patrick to service our vehicles, too. We have always had excellent service. This last visit, when we purchased an executive pre-owned car, we experienced the same care and attention that we have come to expect at Patrick BMW. Each od these employees - as well as others such as Cat and Andy, to name a couple - are friendly, gracious, competent and always looking out for our needs in assisting us. They are to be commended as well, certainly, as the dealership leadership for setting the high standards these associates achieve every time we visit. Thank you! More

Ric was very knowledgeable and took the time to talk to us about the features of the mini. He did not rush us to make a decision which we appreciated. us about the features of the mini. He did not rush us to make a decision which we appreciated. More

Terry Shoemaker made our buying experience an enjoyable one. He was very knowledgable and helpful. We have never owned a BMW before and by the time we left the dealership we felt as if we were members of one. He was very knowledgable and helpful. We have never owned a BMW before and by the time we left the dealership we felt as if we were members of a special group of BMW drivers. (I believe we are!). Again, I can't speak enough about Mr. Shoemaker and our buying experience at Patrick BMW. More

After finding a vehicle on-line, I contacted the sales department through their website. I received an e-mail back with an offer of a $50.00 debit card if I came in for a test drive, I was also contacted department through their website. I received an e-mail back with an offer of a $50.00 debit card if I came in for a test drive, I was also contacted by their internet manager, George Sarkisian. He was great on the phone, so I took a day off work to drive 45 minutes to their showroom. Once in George's office, he suddenly became the "stereo-typical car salesman". He proceeded to tell my that my trade-in was a basically worthless, he dropped the "F" bomb more than once during my visit, and was distracted by personal phone calls on his cell. He offered me half of what other dealers were offering for my car, he was trying to stick me with almost 6% interest (I have over 700 credit score), and when I asked him if it would be a 5 year loan or a 6 year loan he responded by asking, "Does it matter?". Needless to say I chose not to do business with them, and a month later I still have not received by $50.00 debit card I was promised for taking a test drive. Very disappointing. More

Sharon Lee was phenomenal, really knew her stuff and made the experience. The finance guy Nick Harter needs some work, the only negative part of my purchase. Regardless Patrick BMW was great. the experience. The finance guy Nick Harter needs some work, the only negative part of my purchase. Regardless Patrick BMW was great. More

Before visiting Schaumburg BMW I had visited couple of other dealership but the experience and product knowledge was far superior at Patrick BMW in Schaumburg. I will definitely recommend my friends and f other dealership but the experience and product knowledge was far superior at Patrick BMW in Schaumburg. I will definitely recommend my friends and family to do business with the said dealership. More

Enzo, Angelo and the GM, Rocky were all friendly, fair, no xx kind of guys determined to help me get the car a I wanted at a price that knocked the competitive dealers out. There professionalism in getting no xx kind of guys determined to help me get the car a I wanted at a price that knocked the competitive dealers out. There professionalism in getting the car ready, keeping their word, having the paperwork correct, and delivering the vehicle was all top notch. Yea to these guys! More

I have brought my 2002 BMW 745i for professional assessment of the problem which sounded as a clicking noise, not “knocking”. After a whole week of diagnostics at Patrick Dealer Group, service manag assessment of the problem which sounded as a clicking noise, not “knocking”. After a whole week of diagnostics at Patrick Dealer Group, service manager Matt Page informed me that the engine will have to be replaced for either short block for $17,000 or the long block for $25,000. This was orchestrated and confirmed by group manager Brett. Then I was guided to contact BMW North America to cover the cost of engine replacement as Patrick Group intended to defraud the warranty of BMW North America and myself. When BMW North America declined the claim, I have suspected foul play as the car had only 57,000 miles, so I declined the services as well and removed the car from Patrick Group. Later I made an appointment with Fields BMW, and shortly after I arrived there for problem analysis. Upon arrival to Fields BMW, the alternator seized and there was no longer a clicking noise. Fields BMW Service Group ran all diagnostics and found NOTHING pertaining to any cylinder or engine problems, as they have submitted this in writing. The list of problems included the alternator, AC leakage, transmission sleeve leakage, and power steering leak, all totaling to $5,600 in complete repairs. To verify all this I have reached out to Hi Tech Auto Group, Inc., that confirmed entirely the list of issues from Fields BMW and again confirming no existing problems with engine as portrayed in fraud attempt by Patrick Dealer Group. I have completed the repairs and the car is running flawlessly. Since I have suspected that Patrick Dealer Group has sabotaged my car previously to induce repairs, I have declined their offer to submit my car for any “technical re-inspection” to Patrick Group Service facility; however, I will be more than happy to submit the vehicle to any other dealership or inspection facility appointed by The Attorney General to verify that the car is fully operational without the need of an engine replacement. Two separate service facilities confirmed the fraud that Patrick Dealer Group attempted for $25,000, on top of earlier suspected sabotage of ignition coils, CD changer, rear brake booster lines, and electric window totaling to over $6,800. More

Angelo Tramuta was a pleasure to work with when I was looking for my new BMW. I spend a lot of time in my car so I was very specific on what my needs were. Angelo listened and then delivered! I highly looking for my new BMW. I spend a lot of time in my car so I was very specific on what my needs were. Angelo listened and then delivered! I highly recommend Patrick BMW and Angelo Tramuta! More

Ultimate buying experience! Chris and Johannes are the best guys.. Very friendly ppl. They took personal care and made sure the whole buying went smooth. Super like!!! best guys.. Very friendly ppl. They took personal care and made sure the whole buying went smooth. Super like!!! More