Patrick BMW

We had bought a Saab from a Patrick dealership many years ago, and I was impressed with their facilities and professionalism. Since it was time to buy a new car, and BMW was one of my preferences, Patrick w ago, and I was impressed with their facilities and professionalism. Since it was time to buy a new car, and BMW was one of my preferences, Patrick was a natural choice. It was very easy to establish a rapport with Vince, and he worked hard to put together a deal that would work for us. When it became apparent that our new car could not be delivered before closing time on the day we bought it, Vince quickly arranged a loaner for our use over the weekend. He was very thorough in explaining the features of the car on delivery, made sure that the car was spotless before we drove off, and quickly found and provided a minor accessory part that was missing when the car was delivered. More

Tim and Gary were very helpful in delivering the type of car (2008 535 XI) I wanted at a price I could afford. This is the second car I have bought at Patrick and I would recommend this Company, and indivi car (2008 535 XI) I wanted at a price I could afford. This is the second car I have bought at Patrick and I would recommend this Company, and individuals, to anyone looking for a BMW. Prior to our meeting Tim had emailed me information about this car and financing. This made our meeting alot easier to arrive at a price during our following meeting. More

The price was better than any other dealership in the Chicagoland area--right out of the gate. Eric was an extremely knowledgeable sales person- and very patient with my desire to drive every car on the Chicagoland area--right out of the gate. Eric was an extremely knowledgeable sales person- and very patient with my desire to drive every car on the lot. And the service was perfect. I will go back every time. More

My experience at Patrick couldn't have been better. My salesman helped me to find the best car to meet my needs - 4 children, all wheel drive a must. I got great prices for my trade-ins. My dealings wit salesman helped me to find the best car to meet my needs - 4 children, all wheel drive a must. I got great prices for my trade-ins. My dealings with the financing person were also quick and easy. My needs were met at every turn. This was the best car buying experience I could imagine! More

After buying several cars with this dealership, I will no longer step foot in this establishment. Had a terrible experience after bringing in my car for service. Talk about rude customer service from t longer step foot in this establishment. Had a terrible experience after bringing in my car for service. Talk about rude customer service from the Service Rep we were assigned to. Not only did he refuse to answer my pertinent questions about the work done to my car in a polite and professional manner, but he was just downright mean and snappy. Quite shocked really. Absolutely no patience and tact. Patrick BMW, time to re-train the service staff on what real customer service is. The guy in the first office from the service entrance is more friendly, from past experience. Take notes from him. I've given this dealership several passes in past incidents...i.e. when the Sales Rep had already filled in the Sales Rep customer satisfaction rating sheet for us (for when you pick up your new car) and pressured us to sign it, yeah really...but this was the final straw. So much for being loyal customers! Don't waste your time at Patrick BMW. More

bought a used jeep from patrick bmw. Sarah was a no pressure very friendly saleswoman. Ended up the jeep was missing the factory soft top, she went above and beyond and contacted the original owner, th pressure very friendly saleswoman. Ended up the jeep was missing the factory soft top, she went above and beyond and contacted the original owner, then arranged to have it picked up and even delivered to our house! By far the best dealer experience I have had, and ive had many. More

In 2000 I purchased a M Roadster from Patrick BMW. I lived in the area of the dealership so any maintenance work was very convenient. Each time I took my vehicle in for service, I was greeted by name a lived in the area of the dealership so any maintenance work was very convenient. Each time I took my vehicle in for service, I was greeted by name and always with a smile. I transferred out of state about 2 years later and have located in several major cities since then. I must say that in all of the dealerships that I have been to with this vehicle, NO other dealership treated me with the respect that I received from Patrick BMW. Here I am 10 years later still owning the same vehicle and loving it as much as the day I picked it up new. I found myself in a situation in which I needed help from the original dealership to clear up some paperwork issues with the security system on my vehilce. I called Patrick BMW thinking it is 10 years ago, there is no way they are going to help me. WRONG. I spoke with Time the General Manager as well as with Chris the Sales Manager and they were as friendly and supportive as the day I bought the car. I can't tell you how much it means to have a dealership that not only treats you right as a buyer, but continues to treat you right years later. I will travel back to Patrick to buy my next BMW regardless of where I live at the time. The drive back will just be an added bonus. More