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Patrick Cadillac
Schaumburg, IL
245 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 245 reviews
December 29, 2023
Steven Popp of the Schaumburg Cadillac Dealership took our call four years after he helped us with our purchase of the Cadillac XT5. He provided trouble shooting over the phone and arranged for our servic our call four years after he helped us with our purchase of the Cadillac XT5. He provided trouble shooting over the phone and arranged for our service call for the next morning, and checked on progress while the vehicle underwent repair! Superb Service! Thank You! More
by Bernard
Employees Worked With
Steven Popp 5 Star Service, and Shane 5 Star Service
Helpful December 28, 2023
Steve Popp worked with me for 4 months to locate a car for me. I leased in this December--it was an extremely easy process. I have purchased cars from Patrick Cadillac for over 25 years. Steve has been for me. I leased in this December--it was an extremely easy process. I have purchased cars from Patrick Cadillac for over 25 years. Steve has been the salesman on my last four cars. He is exceptional on follow through and stays in touch. More
by barbejohn
Employees Worked With
Steve Popp
October 29, 2023
I ordered a new 2024 Cadillac CT5 V from Erin Pyrchla sales specialist at Patrick. From the moment I ordered the vehicle to the time of pick up, the experience with this dealership and its staff exceeded sales specialist at Patrick. From the moment I ordered the vehicle to the time of pick up, the experience with this dealership and its staff exceeded my expectations. Erin was amazing and would by again from her in a heartbeat. More
by RIBAUDOFIVE
Employees Worked With
Erin Pyrchla, Annette Viti, Joey Marchi
September 07, 2023
I recently leased a 2024 XT5 Luxury Platinum Edition. It was an indeed pleasure working with sales associate Erin Pyrchla. I really felt like she had my best interest at heart . I look forward to a grea It was an indeed pleasure working with sales associate Erin Pyrchla. I really felt like she had my best interest at heart . I look forward to a great relationship with Patrick Cadillac. More
by LaneCruises
Employees Worked With
Joey Marchi
July 11, 2023
I have been dealing with Steve Popp for all my Cadillac cars and Steve is the BEST of BEST,,,,he is congenial,,super knowledgeable,,,,cannot do enough for you .... always extends a helping hand..... he tr cars and Steve is the BEST of BEST,,,,he is congenial,,super knowledgeable,,,,cannot do enough for you .... always extends a helping hand..... he truly makes you feel like you are family & treats you like a family member. Steve is absolutely. positively a genuinely good person...he always does his very best for you and always treats you with respect. Steve is the only reason we deal with Patrick Cadillac cause I am assured that I will receive the very best service and the car that fits my needs and price. Patrick Cadillac is very fortunate and blessed to have Steve on their team. I will always deal with Patrick Cadillac as long as I know Steve will be my contact.....why would I go anywhere else when I have the BEST with Steve. Norman Gastel More
by rainbor
Employees Worked With
Rose and Paulette in your collisiion department
June 20, 2023
I had a great experience with Stela; she was knowledgeable and friendly. We drove 250 miles to get to the dealership, and they were waiting for us for when we arrived. knowledgeable and friendly. We drove 250 miles to get to the dealership, and they were waiting for us for when we arrived. More
by Steve
Employees Worked With
Stela Sonic
June 19, 2023
Once again Patrick Cadillac proved to be the worst when it comes to customer service. This is my second review of this dealership and I strongly recommend anyone to stay away if you are expecting any decen it comes to customer service. This is my second review of this dealership and I strongly recommend anyone to stay away if you are expecting any decent customer service experience. My initial issues were during sale process, where I had to wait for new car delivery nearly 12 months, with no updates and had to constantly follow up to get any information. Until I posted my first negative review there was no progression whatsoever and I only started receiving attention after review was posted. During sale process I was offered to purchase maintenance plan, advanced protection and GAP coverage and was told these could be canceled for a full refund. To make the long story short the dealer now refuses to issue $8500 refund for canceled protection plans, even though all cancelations were approved by GM. Finance manager Roosevelt, refuses to return my calls or take any action. I am now forced to file insurance claim that supposedly provides coverage for irresponsible dealers like Patrick Cadillac. STAY AWAY FROM THIS PLACE unless you are ok with horrible customer service experience. More
by Eugene
Employees Worked With
Roosevelt Sturkey
February 17, 2023
Working with Erin P was a very nice change from working with precious car salesmen. She was professional, cheerful and not pushy at all. She sat with me in my new car going over the options and it was such with precious car salesmen. She was professional, cheerful and not pushy at all. She sat with me in my new car going over the options and it was such a pleasant change. Their service department was another reason I purchased from Patrick. This is my 3rd Cadillac and I am very happy. More
by Bridgetlazare
Employees Worked With
Erin Pyrchia
